Customer Service Assistant

Salesky Pena

** ***** ******, *** #*, New York, NY 10040, 646-***-**** ï ***********@*****.***

SUMMARY:

Caregiving professional with experience advocating on behalf of children with special needs and the elderly. Knowledgeable of general office procedures including utilizing Microsoft Office. Familiar with special needs evaluations, linkages to resources, and securing related services, as well as, communicating with providers. Experienced with using Social Media, Email and the Internet. Bilingual Spanish.

PRIVATE INDUSTRY NEW YORK, NY

CAREGIVER, SPECIAL NEEDS ADVOCATE, AND HOMEMAKER 09/2000 – PRESENT

Provide a healthy, safe and welcoming environment, and attend to physical needs of the children from the ages of birth to 9 years, and adults

Perform basic household tasks; cooking, errands-running, laundry, cleaning and maintenance, and decorated homes in order to create an inviting environment for guests

Oversee children by feeding, bathing, grooming and dressing them, assisted children with homework and recreational activities, and organize social activities and facilitate play dates

Advocate on behalf of child with special needs to obtain evaluations, related services, and other entitlements

Escort elderly woman to medical appointments, translate from English to Spanish, and complete forms when necessary

ROOSEVELT ISLAND BEACON PROGRAM NEW YORK, NY

SUMMER CAMP ART INSTRUCTOR 07/2012 – 09/2012

Responsible for care and transport of elementary school students to multiple locations

Created classroom curriculum and lead instruction

Created engaging activities and art lesson plans, watercolor, oil paints, charcoal and fashion design

Took initiative to organize and improve classroom supplies and resources

Provided a safe, caring learning environment while encouraging creativity

METROPOLITIAN COLLEGE NEW YORK, NY

LIBRARY ASSISTANT 06/2010 – 06/2012

Registered and provided assistance to students and staff

Responsible for circulation desk daily routines answering phones, checking books, DVDs and headsets

Organized and shelved books in proper place

Assisted students with technical problems with library resources and equipment

Assisted students with Microsoft Office Suite tasks

R.K BRIDAL NEW YORK, NY

BRIDESMAID CONSULTANT 01/2008 – 09/2009

Provided quality customer service in a high-stress environment

Assisted customers in completing order forms, selecting color and fabric swatches and accessories and taking client measurements

Responsible for inspecting dresses for quality prior to shipping

Received and registered new inventory

Maintained neat showroom environment including arranging dresses in chromatic order and basic cleaning tasks

NICO AND ADRIAN SHOWROOM NEW YORK, NY

FASHION ASSISTANT 01/2007 – 01/2008

Conceptualized and developed fashion visuals used for photo shoots, events, weddings, etc.

Assisted selecting type and style of purchases for attire, accessories and shoes

Developed creative and unique fashions and accessories while meeting clients’ expectations and vision

Responsible for scheduling and organizing meetings with PR companies, retailers and manufacturers

Assessed the wardrobe style of a client, print project or celebrity

Build strong client relationships and knowledge of changes and trends in fashion

MERCEDES BENZ FASHION WEEK NEW YORK, NY

EVENT ASSISTANT 02/2006 & 02/2007

Coordinated and arranged props, gift bags, garments and accessories for various designers’ shows

Assisted in quickly changing outfits in a fast paced and high-stress environment

Distributed press credentials

Responsible for arranging seating and ensuring attention to detail and designers’ specifications

EDUCATION:

METROPOLITAN COLLEGE OF NEW YORK NEW YORK, NY

BACHELOR OF ARTS IN AMERICAN URBAN STUDIES 09/2009 – 06/2012

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