Customer Service Sales

Aamin Mohammed Hagali

Summary:

Full dedication to my work and assignments, or any task given, to reach the level of independents, and accomplish the goals and targets needed to build myself a better career. A committed team player who uses high standard skills of communication with the ability to establish positive personal relationships. A quick learner and willing to adapt and apply new work procedures. Well-presented with solid qualifications and great skill-set, familiar with a wide range of IT applicationsTechnical support.

Skills:

• C++

• JAVA

• Visual Basic

• ASP

• Software Engineering

• Computer Networking

• Word

• Excel

• Access

• Power Point

system recovery skills

Administration and supervising skills

Professional Experience:

Fry’s Electronics, Fremont, CA Jun/2011 - Aug/2013

Service Coordinator & Technician (part time)

Duties & Responsibilities:

Running diagnostics and identifying problems.

Repairing computers, (Laptops and Desktops).

Installing parts and upgrading laptops and desktops

Coordinating with home office by shipping and receiving items.

Setting up wireless connections by performing in homes.

Wireless advocate,Fremont Oct/2012 -Aug/2013

Sales rep(part time):

Duties & Responsibilities:

Selling Verizon, AT&T and T-Mobile.

Providing useful but limited customer service for all three carriers.

Answering customer’s questions and concerns.

Marketstar, Milpitas Jun/2010 - Jul/2011

Sony Rep (part time):

Duties & responsibilities:

Presenting Sony in the most appealing way from a marketing perspective

Participating in events for the purpose of introducing a new product or market an existing one.

Answering customer’s questions and concerns.

Submitting sales report and feedback on weekly bases

Safe gate International, Union City Feb/2009 - May/2010

ATM technician

Duties & responsibilities:

Supplying and maintaining ATM machines.

Repairing ATM machines.

Monitor ATM machines performances.

Training buyers in how to maintain the ATM machine.

Daman Health Insurance Company, Dubai Jun/2008 - Feb/2009

Call Center Agent

Duties & responsibilities:

Providing information.

Answering customer inquiries and questions.

Selling health insurance over the phone.

Following up on requested approvals or rejected requests.

Plug-ins electronics, Dubai Dec/2005 - April/2007

Technical Support Officer (part time):

Duties & Responsibilities:

Customer service.

Providing technical support to customer (face-to-face or over the phone).

Recovery and Maintenance of IT products such as (Laptops, I pods, Mobiles, screens….etc).

Coordinating with Service Centers: by delivering defective items with description of damage. Items are repaired and delivered back to the customer.

18 Sales promotions with Hewlett Packard (HP invent): In Plug-ins, Carrefour, Radio Shack, Virgin mega stores and lulu center in Wehda mall.

HP Invent, Dubai Jan/2005 - May/2008

Sales Manager Representative

Duties & Responsibilities

Promoting products.

Helping customers identifying their desired products .

Discuss products specifications with customers.

Handle customer's complains.

Prepare presentation for new products.

Administrative work.

Prepare sales reports.

Liaise with marketing department.

Supervise new promoters.

Participate in completing questionnaires.

PREMIUM RETAIL SERVICES, HAYWARD, CA Aug 13 - Current

ZONE SPECIALIST

MAIN DUTY:

Distributing IT products through retail stores.

MOSAIC, DUBLIN, CA Nov 13 – Jul 14

Samsung Rep

DUTIES:

Promoting Samsung products in different regions across the bay area in California

Attend to customer complaints, issues and enquiries.

Education:

Bachelors in Computer Science, Ajman University for Science and Technology, DUBAI, UAE 2007

High School Diploma, Privet Modern School, Abu Dhabi,UAE 2003

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