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Customer Service Management

Location:
Minneapolis, MN
Posted:
June 21, 2015

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Resume:

G USTAVO J IMÉNEZ A RISTI

: **** *** ***. *****, ***********, MN, 55419 : 612-***-**** : acqch5@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Active Directory/ Group Policy Google Apps Administration Complex Problem Resolver

Microsoft Windows Server Microsoft SharePoint Excellent Presentation Skills

Computer GAM (Google Apps Manager) Multi-task and Efficiency

imaging/Deployment Time Management

Networking

Microsoft Exchange Highly Analytical & Organized

Mobile Device Management

VMware/Virtualization I.T. Asset management

Outstanding Customer Service

VOIP Phone provisioning iOS, Android OS

MOBI Control MDM

PROFESSIONAL EXPERIENCE

July 7th 2013 – Present Multiband USA Bilingual I.T. Support Administrator II – Minneapolis, MN

Server, application, and/or telephony systems support, troubleshooting and administration.

Virtual server commissioning, decommissioning.

Provide support to the Help Desk whenever necessary including level 2 and 3 trou bleshooting.

Mobile Device Management, provisioning, deployment, inventory.

Microsoft Dynamics AX 2012 code pushes and releases.

Google Apps management, implementation, automation.

Automation.

Documentation.

August 7th 2012 – July 2013 Multiband USA, Bilingual I.T. Support Administrator I – Minneapolis, MN

Information Technology, Active directory, provisioning for multiple systems, computer maintenance and repair

(hardware/software). Remote and onsite troubleshooting. Networking. C omputer imaging (creation, uploading,

deployment). Asset management (shipping, receiving, assigning)

April. 2012 – September 2012 Garden & Associates Professional Medical Interpret er – Minneapolis, MN

Professional Spanish-English-Spanish translation/Interpretation at Hospitals and Clinics. (Independent Contractor)

February 2011 – October 2011 Premier Cancun Vacation. Transportation & Logistics Agent - Cancun, Mexico

Customer service

Transportation logistics

EDUCATION/PROFESSIONAL BACKGROUND

Year 2010 Universidad Del Caribe

Associates Degree in Information Technology and Telecommunications

Language

Fully bilingual (Spanish & English) Spoken, written.

Micro Controller Programming Internet Marketing : SEO, SEM, Social Networks,

Link Building, Article Marketing, Social

Network & Client – Server Databases

Bookmarking, E-mail Blasting

TOEIC Certificate of English Language

Web Design and Optimization

Operative Systems: Windows, Linux, iOS, Android

Servers: Microsoft Windows Server 2008 R2

Other: SEO/SEM/PPC/IM Techniques *REFERENCES PROVIDED UPON REQUEST

LinkedIn Profile: https://www.linkedin.com/pub/gustavo-jimenez-aristi/3b/a53/b41



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