Customer Service Management
Resume:
Judith Joanna Nolan Langley
**** ****** ******** ****, ********, 73132 Home: 405-***-****
******.*.*******@*****.***
Personal Profile
B.S General Studies, UNIVERSITY of Central Oklahoma, 2015
A.A Computer Management Information Systems
Rasmussen College – Fargo, North Dakota
A.A Computer Management Information Systems, 2009
University of Central Oklahoma – Edmond, OK
B.S. Computer Science, 2016
University of Central Oklahoma – Edmond, OK
B.S. Forensics, 2016
Experience
Customer Service
Sprint, 2011-2012
Worked Tier 3 Tech Support
Assist Customers with greater understanding of what issues they face as their network is
changing.
Assist with Billing procedures and due dates. Take payments as well as provide security that their
i nformation is confidential.
Customer Service
Convergys, 2009 2010
Promoted to Network Media Technical Support.
Assist Customers with Networking in their homes to utilize their On Demand features.
Learned to use home networking using wireless features and different products to use for better
quality of service.
Activities
Started club on University Campus, as founding president, for alternative religions.
•
o Talked to different companies on financial assistance.
Dealt with diversity in a culture where one religion was prominent and helped to provide equality to all
o
peoples.
Guild Leader for a MMO.
•
o Helped deal with disputes.
o Lead a guild of about 300 people.
o Organized raids and time management with real life situations.
o Helped run a Facebook and a guild website.
Reading
•
Contact this candidate