Customer Service Administrative Assistant
Resume:
TAQUYA M. FELDER
CHARLOTTE, NC 28278
*********@*****.***
PROFESSIONAL PROFILE
Reliable, efficient Medical Secretary, proficient in Microsoft Office Suites (MS Word, Excel, Access, Power Point, and Outlook) and ICD-9 coding. Significant experience in providing outstanding customer service in various sectors including health care. Excellent communication skills, multi-tasker and team player seeks to join a patient focus team in a dynamic medical office.
Known for developing unique rapport with customer and patient base.
Certified Nursing Assistant knowledge and experience.
Proficient in basic medical terminology.
WORK EXPERIENCE
In Home patient care(part-time), Maxim Health Care, Rochester, NY 10/14 - 05/15
Help clients in their daily personal tasks, such as bathing or dressing
Do light housekeeping, such as laundry, washing dishes, and vacuuming in a client’s home
Organize a client’s schedule and plan appointments
Arrange transportation to doctors’ offices or for other kinds of outings
Shop for groceries and prepare meals
Provide companionship
Administrative Assistant (on call), Remedy Staffing, Rochester, NY 08/14 - 05/15
Answer telephones and take messages or transfer calls
Schedule appointments and update event calendars
Arrange staff meetings
Handle incoming and outgoing mail and faxes
Draft routine memos, billing, or other reports
Edit company correspondence and ensure document accuracy
Maintain databases and filing systems, whether electronic or paper
Perform basic bookkeeping
Cashier, Target, Rochester, NY 08/13 – 11/13
I process customer’s orders and transaction.
Handled money.
Provide direct face to face customer service.
Event Planner – Owner, La Fiesta Planning & Consultant Company, Rochester, NY 04/08 – 11/13
Assisted customers in their event planning (Birthdays, Weddings, Anniversaries, etc.), executing the formulated event plans for all kinds of social events.
Data Entry – entering customer’s personal and event information.
Customer Service - Inbound Calls, Xerox, Rochester, NY 06/12 - 07/12
Provide sales pitch of products or services to target the needs and interest of the customer, billed accounts, credit card purchases, sent out invoices, along with record keeping.
Data Entry – Entering customer’s cell phone, account, and personal information.
Daycare Provider/Administrative Assistant, Uzuri Kids, Rochester, NY 04/10 –01/12
Provided supervised childcare.
Provide children with prepared meals, hygiene, activities.
Clerical duties including computer work, data entry, phones, faxing, filing.
Patient Diet Clerk, Strong Staffing (University of Rochester),Rochester, NY 09/09 - 02/10
Receive and place calls to over 300 hospital guests and staff regarding patients’ diets and specific orders that the doctor has provided.
Assist patients with their food orders and nutritional needs.
Data Entry – entered patient’s diet orders and information into the proper program.
Customer Service - Inbound Calls, Sutherland Global Services, Rochester, NY 07/07 - 11/08
Provided sales pitch of products or services to target the needs and interest of the customer, billed accounts, credit card purchases, sent out invoices, along with record keeping.
Data Entry – Entered the customer’s personal information, order information, and account information.
Certified Nursing Assistant,The Highlands at Brighton, Rochester, NY 06/06 – 07/07
Observed and report relevant physical, psychological, social developments and interactions with
fellow patients and staff.
Followed emergency procedures and policies.
Fostered cheerful, positive outlook and provide compassionate response to patients’ emotional needs.
Participated in admissions, transfer and discharge procedures.
Assisted bathing, personal hygiene, and dressing of patients.
Assisted / change patients with incontinence.
Served meals and assist those who cannot feed themselves.
Administrative Assistant (Paid-Internship),Jefferson Family Medical Center, Rochester, NY 06/98 -09/98
Greeted Patients.
Answered calls and deliver messages.
Data Entry and creating patient files.
Clerical duties, including filing, faxing, copying, sorting and distributing mail.
EDUCATION AND TRAINING
Medical Secretary Certification Program, The College at Brockport Rochester Educational Opportunity Center, Rochester, NY 05/2014
Certified Nursing Assistant, The College at Brockport Rochester Educational Opportunity Center, Rochester, NY 05/2006
Local High school Diploma, Wilson Magnet High, Rochester, NY 08/2004
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