Interpreter-Administrative Assistant-Counselor -Receptionist
Resume:
Rosa M. Shannon
Jacksonville, Florida 32256
**********@*******.***
Objectives
To obtain a position that will utilize my knowledge, experience and skills, while also allowing further professional growth and development within the medical healthcare, business field, along with continuing to educate those in need.
Professional Summary
Experience and goal oriented business and medical professional with strong ethic. Ability to meet and exceed established objectives.
Meet the needs and expectations of clients in need of social, counseling and healthcare needs. Build long term relationships with staff members and management by using excellent interpersonal communication skills. Focus on the company’s goals and objectives in order to transition the company forward. Promote the organization’s specialized services to all clients. The supervision of staff members, in both the business, and medical field. Ability to translate and interpret between management, staff and clients.
Education
Bachelors of Arts in Public Human Service Management/Management, University of Phoenix- December 2014-GPA 3.62
Associates of Arts in Public Human Service Management- July 2010-GPA 3.49
Certified HIV/AID Counselor/State of Oklahoma-6021rs- September 2000
Certified State of Oklahoma Interpreter-2008
Experience and Achievement
Interpreter/Translator/HIV/AIDS Counselor/Float Clerical Specialist/Receptionist
Serve as liaison between physician, medical staff, clerical specialists, aides, administrative assistants, managers, supervisors, Disease Intervention Specialists through the state and clients within all departments of a health care facility and organization
Serve as healthcare office support, receptionist, nursing assistant, case manager, social work, and counselor staff within all department of a health organization.
Certified HIV/AIDS counselor through the state of Oklahoma with providing education awareness to clients
through attendance of the health organization for the court system or for diagnosis
Interpreter/translator for children immunization, overseas immunization, and WIC department within the health organization with providing education regarding various vaccinations with the importance and the prevention of the disease.
Interpreter/translator for the tuberculosis department with educating the client with regards to the infectious disease that can affect any individual of any age with becoming extremely ill if the infection or germ is not treated with medication
Certified Interpreter for the Child Guidance department with providing them with education regarding his or her children, young adolescent and young adults regarding the status and diagnosis of his or her hearing status
Interpreter for the Family Planning and Adult Health department with providing education to the client regarding various methods of birth control, as well as answering their questions regarding her health and the type of method being used
Served as a Bilingual HIV-AIDS instructor through the American Red Cross with providing more in-depth education to clients through either providing information or through role plays regarding HIV-AIDS
Certified Interpreter for the Laboratory Director and the Radiology Director with regards to either infections or with regards to giving directions to clients with obtaining a good result of the Chest Radiology report or Laboratory report
Responsible for Medicaid billing, auditing, collection of documents for entering codes for charge entry, scanning of documentation into the systems for the county or state, inventory, recruiting and placement of staff personnel, and human resource duties
Responsible for the entering of all diagnosis results through the States reporting systems connected to the CDC
Support and promoted relations via translation from first party through third party liaisons for all medical, clients and vendors
Ensure that all information pertinent to healthcare education and awareness was advocate and promoted through material or verbally to clients as a medical team group or individually
Training Development
Provide staff with orientation and training to assure all personnel were knowledgeable and efficient in all areas
Conducted some presentations for staff within meetings with keeping medical staff informed of clients health, diagnosis, and clients concerns
Provided additional training and education to either clients or medical staff members regarding changes or protocol updates.
Program Design and Administration
Collaborated with Management on advocacy, strategies, statistics, diagnosis, translations and updates on all materials
Held strategy meetings with management and staff in order to improve programs, outcomes, improve our goals, our websites with marketing them in a more friendlier and effective manner.
Collaborated with other management in order to brainstorm and problem solve for the purpose of improving our goals and missions within our departments. In addition provide guidance, assistance and support to entire staff as needed as a team
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