Customer Service Manager

Cassandra Gonzalez

**** **** ******** ****** *****, Fl, 33614 978-***-**** acqcd9@r.postjobfree.com

EDUCATION

Western New England University, Springfield, Ma Expected graduation: 2018

Bachelor of Arts in Psychology Honor’s Program

Dean’s List 2014-2015 GPA: 3.72

Alpha Lambda Delta Honors Society

EXPERIENCE

New York Digital Management Group March 2015-June 2015

Regional Manager

Prepare proposals for potential clients

Research businesses

Acquire clients via phone interactions

Collect technical information for company

Customer service

Western New England University Springfield, Ma September 2014-May 2015

Research Assistant

Participate in design, execution, and analysis of psychological research

Read academic journal articles, write summaries, give PowerPoint presentations to research group and at poster conference

Collect and graph data

MoveOn.Org: Democracy in Action, online

Email and Hotline Support Corps Volunteer September 2014-March 2015

Answer a variety of different questions and concerns via phone and email

Phone banking

Participated in training to learn how to effectively communicate and manage computer programs

Connect constituents with local organizations for assistance

Communicate with constituents to improve their frustration level and diffused confrontations about key issues

Provide technical support to community and recruit volunteers

Lowell Transitional Living Center, Lowell, Ma September 2013-June 2014

Food Service Volunteer

Prepared meals in kitchen and sorted clothes for homeless

MassEquality, Boston, Ma

Volunteer September 2010-November 2010

Field Intern November 2010-June 2012

Organized fundraising event together with staff and solicited donations over the phone

Recruited past volunteers to reengage with cause and interacted with new technology

Lobbied legislators at the State House on important political issues

Delegated tasks to volunteers, and supported fellow interns and volunteers

Wrote scripts for volunteers to follow

Research and analyzed data on voting trends locally and regionally, surrounding districts and organizations

Created fact sheets, presentations, and reports and vetted candidates for sponsorship

Telemarketing and phone banking

SKILLS

Microsoft Word, Excel, Powerpoint, and Access. Adobe and Google Docs, some binary/ASCII, algorithmic, cryptography and internet security skills, five years camp counseling experience with children, as well as research and public speaking experience.

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