software quality management

PROFILE http://www.linkedin.com/in/clewaniak

I have been an integral part of software quality for over 33 years as manager, lead, senior and junior team member. Throughout my career I have interacted with all levels of IT development and users to obtain the highest level of product expertise and implementation.

My expertise is in development and implementation of

quality assurance (methodology, metrics and process)

software quality control practices (test planning, case development, manual and automated execution)

test methodology training (automated tools, manual testing, process development)

business analysis (functional specification and use case development)

Areas of proficiency are

33 years in software quality control: 33 years functional, system, integration testing; 15 years performance testing; 10 years user acceptance testing; 21 years in test automation

20 years in software quality assurance: creation, implementation and maintenance of process improvement for project life cycle processes including issue management, change management and testing life cycles

4 years in operational support: execution and maintenance of client and in-house batch processing; working with clients and development on implementing issue resolution

22 years requirement analysis: working with clients, development, business users detailing requirement specifications for change implementation and issue resolution

TECHNICAL SUMMARY

Certifications

Mercury Interactive Instructor: TestSuite( 7.x), LoadRunner (8.x), XRunner

SQA Suite

QTP v11 – certification 11/2010

Hardware

Personal Computers: IBM PC and clones

Midrange Computers: UNIX

Mainframe Computers: IBM

Software

Test Tools: TestDirector, WinRunner, XRunner, QuickTestPro, LoadRunner, SQA TeamTest, Segue Silk, TPNS, Quality Center, ALM, MTM, VSTS, CodedUI

Relational Databases: MS Access, Sybase, Oracle, DB2, IDMS/R, SQL Server

Operating Systems: MVS, DOS, Windows, Unix

Other Software and Tools: HTML, SQL, MSOffice, TSO/ISPF, REXX, TeamTrack, StarTeam, ClearQuest, ReqPro, MS Project, TFS, JIRA, RMT

Education

Masters in Computer Science, North Central College IL (1992)

Bachelor in Computer Science, Illinois Benedictine College IL (1987)

PMP Exam Prep (12/2005)

Medical Claims and Billing Specialist Certification (2013)

EXPERIENCE

Corptax October 2013- Current

Sr. Testing Analyst

Design, develop and execute manual and automated test suites for client and web application.

Testing types: functional, system, integration.

Technologies: Windows, MS SQL, .net, Visual Studio, Microsoft Test Manager, CodedUI

Methodologies: Agile

Coventry Health Care May 2012 – October 2013

Sr. Testing Analyst

Design, develop and execute manual test suites for web applications and backend server processing. Testing types: functional, system, integration, regression, UAT.

- Participate in software design discussions, reviews and test strategy sessions.

- Provide quality assurance estimates for resource and project planning purposes.

- Identifies potential process improvement areas, suggests options and recommends approaches.

- Represents management or lead at status and technical meetings, as needed.

Technologies: Windows, MS SQL, .net, Quality Center, ALM, QTP

Methodologies: Ad hoc, waterfall

Riverside Publishing/Matrix Resources March 2009 – May 2012

Lead Testing Analyst

Design, develop and execute manual test suites for Scoring Technologies implementations. Testing types: functional, system, integration, regression, UAT. Development and maintenance of business and technical requirements. Manage installations and maintain the QC scoring testing environment (web and .NET).- Participate in software design discussions, reviews and test strategy sessions.

- Provide quality assurance estimates for resource and project planning purposes.

- Create test data and maintains regression test suites.

- Identifies potential process improvement areas, suggests options and recommends approaches.

- Mentors junior team members on applications and job functions.

- Represents management or lead at status and technical meetings, as needed.

Technologies: Windows, Oracle, Web, ClearQuest, VSS, .net, RMT, MS SQL, JIRA, SpiraTest

Methodologies: Ad hoc, Agile

DealerTrack August 2007 – January 2009

Sr. Testing Analyst, Business Analyst

Design, develop and execute manual test suites for DealerTrack products. Manage installations to the QC testing environment (VB client and .NET).

Create, maintain and review Functional and Technical specifications, ensuring requirements and standards are implemented per the product team and client specifications.

Technologies: Windows, SQL Server, VB, .NET, TFS

Riverside Publishing/Adecco Technical February 2006 – August 2007

Sr. Configuration Specialist and Testing Analyst

Design, develop and execute manual test suites for Scoring Technologies implementations. Also Maintain XML data entry tool and coordinate/implement minor releases to testing environment.

Manage all installations and maintain the QC scoring testing environment (web and .NET).

Technologies: Windows, TOAD, Oracle, Web, ClearQuest, VSS

Intellisys Technology July 2005 – January 2006

Sr. SQM Consultant

Assist in software quality management practice development including the design internal testing methodologies and client presentations. Design and deliver public performance testing presentation for Compuware.

Lead restructuring of performance test strategies including test plans, scripts, requirements matrices and automated script development on US Cellular CARES (windows client) (AMDOCS) and retail AIM (web UI) applications. Create detailed trace matrices for all transactions with test coverage by tuxedo calls. Organize and report performance testing results with emphasis on variances by release.

Technologies: LoadRunner 8.1 (web and tuxedo vusers), Windows XP, TOAD, Oracle

Crown Partners December 2004-July-2005

Sr. QC Analyst

Lead manual test effort for the Pfizer web publishing processes. Test Bed includes test plan, test scripts and requirements validation matrix defined from Business Requirements, providing comprehensive test coverage reporting.

Technologies: Documentum 5.2, StyleBuilder

Lead performance test effort for Liberty Mutual Worker’s Compensation application, including scripting, data generation, business scenario definition and test execution. Coordinate and manage all issue and performance testing results reporting with emphasis on variances by release.

Technologies: TestCenter 7.8 (web vusers), Documentum 5.2, LoadRunner 7x (web vusers), WinRunner7.5

Lead manual functional testing effort for system and user acceptance testing on the Takeda Pharmaceutical Documentum installation and scanning processes. Testing deliverables include test plans, test scripts and requirements validation matrix defined from Business Requirements. Coordinate and manage all issue and verification results. Lead UAT effort with 4 business users, including design, development and execution of manual UA test scripts.

Technologies: Documentum 5.2 (Desktop and Webtop)

AMG (DA-Corp) September 2004-November 2004

Sr. Automation Engineer

Develop automated functional and performance regression test bed for the retirement recordkeeping OASYS application. Also assist in functional and system integration manual validation, reporting issues as necessary.

Technologies: Windows, WinRunner 7.6 with Webtest, LoadRunner 7.8 (web vusers), TestDirector 8.0, Oracle

GE Medical (Adecco) June 2004 – September 2004

Sr. Performance Automation Engineer

Develop automated performance regression test bed for the workstation PACS image processing system. Also create shell and perl scripts to automate performance regression validation of internal system components.

Technologies: Windows, UNIX, WinRunner 7.6 with Java, QTP 8.0 with Java, LoadRunner 7.8 with Java, Perl, Sybase

ABN Amro (Sapphire Technologies) August 2003 – April 2004

Sr. QC Analyst

Lead manual functional test effort for Staffware workflow internal account product solution application. Testing deliverables include test plans, test scripts and requirements validation matrix defined from Business Requirements. Train 6 test design analysts and 4 test execution analysts in validation methodology, TestDirector usage and Staffware functional verification.

Technologies: TestDirector 8.0, Staffware

Lead manual functional and UAT effort for Staffware workflow internal trust services application. Testing deliverables include test plans, test scripts and requirements validation matrix defined from Business Requirements. Assist in user training and implementation of Staffware into production with 30 users.

Technologies: TestDirector 7.6, Citrix, Staffware

Stopka and Associates March 2003 – June 2003

Sr. QC Analyst

Design corporate quality process definition and implementation and quality control methodology definition and implementation for Household software management methodology.

Technologies: WinRunner7.5, TestDirector7.6

CBOE October 2002 – March 2003

Sr. QC Analyst

Develop software quality management solutions for the corporate quality process and quality control methodology definition and implementation. Development and execution of manual and automated regression tests. Develop test verification matrices within RequisitePro.

Technologies: SilkTest6.0, Rational ClearCase, DDTS, RequisitePro, Rose.

IBS September 2002 – September 2002

Testing Manager

Create Test Strategy, Test Plan and acquire Mercury verification tools for implementation of new software project.

SBC May 2002 – September 2002

Sr. Performance Engineer

Design and develop automated performance testing strategies for internal SBC web applications. Assist in the development of the corporate performance testing methodology.

Technologies: TestDirector 7.2, LoadRunner 7.5, WinRunner 7.02

Compuware Corporation November 2001 – April 2002

Sr. SQM Consultant

Provide leadership, management and mentoring of SQM services to clients. Installation of TestDirector and WinRunner for Web application functional testing and change management. Execution of XRunner and WinRunner functional test suite for client server banking application.

Technologies: TestDirector 7.2, WinRunner 7.02, XRunner

Ragnarok February 2001 – November 2001

Lead Performance Analyst

Lead performance testing effort for trading platform hardware and application layers, including implementation of TestDirector, WinRunner and LoadRunner automated test solutions. Coordination and execution of infrastructure architecture verification. Utilization and configuration of StarTeam Issue Management. Test deliverables include test plans, manual and automated test scripts and requirements validation matrix defined from Business Requirements.

Technologies: TestDirector 7.2, WinRunner 7.02, LoadRunner 7.2, StarTeam, SQL Server

marchFirst June 2000 - February 2001

SQM Business Consultant

Provide software quality control services to the company’s clients. These services include implementation of software quality control and quality assurance practices and procedures, software verification and result reporting. Also participate in the client pursuit process and estimating software testing effort implementations.

Advanced Graphical Applications April 1998 – June 2000

Sr. SQM Consultant

Provide quality-related services to the company’s clients. These services have included the roles, responsibilities and activities described below.

Technologies: Windows, UNIX, VB, HTML, Java, C, Web, AS400, TestDirector, WinRunner, LoadRunner

Training and Support

Provided regular training for a variety of clients in the use of the Mercury Interactive TestSuite and LoadRunner products.

Validation and Testing Assignments

On-site coaching and mentoring services in the use of Mercury’s products for the performance testing of an e-commerce site, utilizing LoadRunner, for implementation at Radioshack.

Develop WinRunner user interface to perform data entry for augmentation of a PC Customer Support Center.

On-site coaching and mentoring services in the use of Mercury’s products during the functional and performance testing of a client/server Java application, utilizing TestDirector, WinRunner and LoadRunner at Ameritech. Also lead functional WinRunner automated test effort.

Design, develop and execute WinRunner functional verification for client server application at Bank One.

Interim Technology September 1991 – April 1998

Sr. SQM Consultant

Provide quality-related services to the company’s clients. These services have included the roles, responsibilities and activities described below.

Technologies: Mainframe, UNIX, Windows, OS/2, C, DB2, VB, CICS, Web, TestDirector, WinRunner, XRunner, LoadRunner

Training and Support

Provided training, coaching and mentoring for Mercury Interactive TestSuite and LoadRunner, and SQA TeamTest. Conducted implementation support for clients for these products, including setting up, creating, and executing the test scripts; establishing automated test script conventions, standards and procedures; and establishing practices to ensure the most effective use of these tools, including data driven scripting.

Validation and Testing Responsibilities

Lead development and implementation efforts for regression verification of client/server application, including test planning, test script development, and implementation of automated test scripts. Tools used: Mercury Interactive WinRunner and LoadRunner NT.

Develop system integration and performance test plans and scripts and execute manual and WinRunner test scripts for healthcare applications.

Develop automated test plans and scripts; execute XRunner scripts for the regression testing of a manufacturing C/S application.

Lead functional and performance testing effort for a newly developed client/server sales tracking application. Test tools used: WinRunner and LoadRunner products (LoadRunner PC and LoadRunner UX versions).

Develop automated test plans, scripts and execute WinRunner scripts for a C/S medical device application.

Develop and manually execute integration and user acceptance test plans for a C/S mortgage warehousing application (using FoxPro on the client, CICS for communications, and a mainframe DB2 server).

Lead development and implementation of project quality procedures for a project data distribution system in mainframe-PC environment (MVS and OS/2 servers with a Windows client). Manage development and execution of integration test plans across all hardware platforms, as well as performance tests for the entire application.

Develop and manually execute integration testing for implementation of an automobile insurance claims processing package on multiple platforms: desktop PCs, laptops with docking stations, and CD ROM drives.

Design UAT standards and procedures for User Acceptance verification of a sales compensation system.

Developed and manually executed User Acceptance test plans for the PacBell billing system. Also developed ad hoc testing support tools using REXX, ISPF dialog manager, and File-Aid.

Provide support for the maintenance effort supporting group health insurance software, in both the quality control and system development areas. Specific responsibilities included management and maintenance of system resources, and source code and data file change control. Using a combination of REXX and ISPF Dialog Manager designed and implemented an automated time processing system.

Provide technical support on mainframe and PC platforms for the installation, maintenance, and production releases of E-Mail network gateway software. Technologies involved included VTAM, TCP/IP, 3-COM, Novell, and token ring.

Design and execute verification for a mainframe bulk-mail processing system. Responsibilities on this project included validation and testing of USPS regulations, as well as integration, performance, and regression testing.

DBMS September 1990 – September 1991

Testing Manager

Manage functional testing group of 4 testers, develop corporate quality-related standards and procedures, and develop and maintain manual and automated functional verification suites for all DBMS products.

Technologies: Mainframe, Windows 3.1, DB2, TRAPS

ASA March 1989 – September 1990

Test Analyst

Develop and execute regression verification utilizing internally developed validation tools for the ASA insurance billing system.

Environments: Mainframe, CICS

Sears Communications September 1985 – March 1989

Sr. Test Analyst

Develop and execute integration and performance verification for debit/credit transaction processing application across multiple platforms, including MVS, CICS, IVR and Series1. Specific responsibilities included various levels of validation and testing (integration, system, and performance) using TPNS, PC basic transaction drivers and network line simulators.

Technologies: Mainframe, Windows 3.1, CICS, Series1

OCC March 1985 - September 1985

System Support

Execute, monitor and support all OCC operational jobs.

Technologies: Mainframe, CICS

Catallactics June 1981 – March 1985

System Coordinator

Provide verification, release management and production support for master-trust banking software. Also designed, implemented and maintained a transaction processing data entry system for bank clients.

Technologies: Mainframe, CICS

Contact this candidate