Sales Customer Service
Resume:
Mr. RAJEEB CHARCHI.
Flat No- ***, Rado Building,
Rolla Street Bur Dubai, Dubai, UAE
Email: *************@*****.*** ; ************@*****.***
Call: +971*********
CAREER OBJECTIVE:
To work in a radical & challenging environment that compels me to engage in rigorous selling & to
contribute in the progress of the organization.
K E Y S KI LL S A ND C O MPET EN C IE S
First class negotiating, selling and closing skills.
Strong knowledge of application, solution and major project selling.
Ability to learn quickly and drive new messages through customer channels.
Capability to handle multiple projects smoothly and thoroughly.
Sound strategic and implementation skills.
Able to quickly develop general marketing knowledge.
Delivering complex solutions for key customers and influencers.
Identifying commercial opportunities
A RE A O F E X PO SER :
Sales:
Taking care of sales with focus on achieving predefined sales target & growth. Forecasting &
planning monthly & quarterly sales targets & executing them in a given time frame.
Business Development:
Development new clients & negotiating with them for securing profitable business.
Maintaining & managing existing account to ensure business sustainability, organizing
promotional programs & participating in exhibition for greater visibility.
Key Account Management:
Interfacing with key influencers for ascertaining requirement, managing customer centric,
operational & ensuring customer satisfaction by achieving delivery time lines & service
quality norms.
Customer Relation Management:
Maintaining cordial relation with customer to sustain the profitability of the business
Maximizing customer satisfaction level by monitoring customer complaints & handling
customer grievances & resolving their issues for customer retention.
P ROFESSIONAL EXPERIENCE
Balmer Lawrie (UAE) LLC, Dubai Marketing Executive Date: 25.6.14 – till date
Managing a portfolio of accounts
Conduct "need analysis" for the client
Providing formal quotation & statement of work
Meeting with client to discuss & resolve topics and issues
Acting as a key interface between the customer and all relevant divisions.
Reporting to all superiors along established guidelines
Producing weekly, monthly and quarterly status report
Providing regular sales and activity reports
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Visiting clients sites to monitor standards of services
Compiling and developing winning sales presentation and proposals
Identifying and cultivation new prospective
TRANE India Ltd. (Asst. Manager Sales, Kolkata) Date: 19.3. 12 – 30.5.14
Role:
Accountable for managing Company’s product portfolio (CHILLERS, FCU & AHU) for achieving
the agreed sales target for the region .
Generating business from five states & managing dealers in the regions.
Develop and maintain customers and prospect database.
Liaising with customers & the dealer network to answer and resolve their queries.
Speck in vital technical specification in government tenders like CPWD & PWD to secure &
get high value order.
Attending Technocommercial meeting & Closing the order.
Maintain active contacts with Clients, Consultants, A rchitects, Building Owners & Key
Decision Makers for various projects.
Responsible for co-ordination with Operations and Finance team for order processing & for
revenue collection.
Providing continuous market feedback on competition & new technology to Management.
Involved in developing sales & pricing strategies.
Dealing with a diverse range of clients in the private and the public sector.
Evaluating competitor activity and developing appropriate responses.
Attending sales appointments at client’s premises.
Attending trade shows and exhibitions when required.
Cold calling potential clients via telephone or personal visit.
Preparing detailed technical, commercial proposals & addressing to their technical queries.
Key Achievement:
Introduced new Ingersoll Rand Climate Solution’s rental chiller into the Eastern market.
Demonstrated solid commitment to customer service, adding new customers while
maintaining premium service levels with existing accounts.
KIRLOSKAR CHILLERS (P) LTD. (Sr. Sales Engg.) Date: June 2010 - March 2012
In India Kirloskar chiller had a joint venture with McQuay till 2008 & the company was known as
Kirloskar McQuay Pvt. Ltd.
Role:
Achieving agreed to Sales target for the region.
Attending Technocommercial meeting & Closing the order.
Regular Follow-up on the leads generated and secure the business
Instrumental in creating T.S.R network for asserting market presence and referral marketing.
Responsible for co-ordination with Operations and Finance for revenue collection.
Maintaining active contacts with clients, consultants & architects
Providing continuous market feedback on competition & new technology to Management.
Prepare sales reports and other documents and present the same during monthly meetings
Assisted in promotion of products.
Assisted in price/cost assessments withi n the department.
Organized product demonstration to generate awareness among customers.
Attended promotional meetings with production department.
Prepared sales reports.
Key Achievement:
Set up the first sales Operation for Kirloskar Chillers Pvt. Ltd in kolkata.
Secure two orders of five chillers for HNPCL & PunjLloyd within two months.
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Fabtech Technologies Int. LTD. (Sales Engg., MUMBAI) Date: May 2008 – June 2010
Role:
Costing & preparing tender & offer.
Responsible for generating & qualifying leads
Conducting presentation
Attending techno-commercial meeting.
P R O FE S S I ON A L Q UA L I FI C A TI O N S:
M.B.A (Sales & Marketing) KiiT School of Management, Bhubaneswar 2008.
B.E (Mechanical) S.M.I.T- BIJU PATNAIK UNIVERSITY OF TECHNOLOGIES 2005.
Diploma (Mechanical) P.E.S Polytechnic- TECHNICAL BOARD OF KARNATAKA 2002.
A C H IE VE ME N T:
Awarded for selling the first Water Cooled Screw Chiller with Kirloskar make compressor.
NCC “C” Certificate & NCC “B” Certificate
Cycle Expedition 1250 km (K.A, T.N & K.R)
P E R S O NA L T R IV IA :
Date of birth: May 7th 1981.
Sex: Male
Marital Status: Married
Language known: English, Hindi, Oriya & Bengali
Nationality: Indian
Passport No. L7734900
PAN No. ALJPC8757A
S/O B.C.Charchi, 5th Line, Nigam Nagar, Ankuli, Ganjam-760010,
Permanent address:
Berhampur, Orissa,
R E FE RE N CE : E x cel l en t R e f er en c e s S h all B e F urn i sh e d Up o n Re qu e st
RAJEEB CHARCHI
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