Manager Customer Service
Resume:
Melissa Koenig
*** *********** ****, ****, *.C. 27513 *********@*****.***
SUCCESSFUL RESTAURANT MANAGER and PROMOTER
PROFILE: At 27, an experienced and successful restaurant manager and promoter:
Eight years of successful restaurant management and promotion.
Principal manager of the much noted Black Cat restaurant in Boone, NC.
Assistant Manager of the newly opened and acclaimed Full Moon Oyster Bar in Morrisville, NC.
Thirteen months as a successful private English instructor in Albacete, Spain
EMPLOYMENT
Feb. 2013 – Present Assistant Manager – Full Moon Oyster Bar Morrisville, NC & Southern Pines, NC
Three years ago I returned to the US after an 15 month stint teaching English in Albacete, Spain. I parlayed my success as the manager of the Black Cat in Boone into the Assistant Manager position at the Full Moon. I was responsible for hiring and training new staff, scheduling, personnel management, promotions, ordering inventory, reporting earnings, and opening and closing the store. We opened as a new entity in 2013 and were voted ‘the Hot New Restaurant in the Sand Hills” in 2014. We became profitable in the 1st 8 months of operation, setting a record for the enterprise. Our success resulted in the closing down of our major competitor in the area and to ownership’s decision to open a new store in Morrisville/Cary, NC, where I was transferred in January 2015.
2011 –Jan. 2013 Public and Private English Instructor Albacete, Spain
After graduating Magna Cum Laude from Appalachian State and being named the “Top Graduate in Political Science” in 2011, I decided to move to Europe with the intent to enroll in graduate school in England. I had been accepted at multiple prestigious programs and planned to work long enough to build up financial reserves to fund my graduate degree. I taught at both the prestigious Bachiller Sabuco private school, and, based on my performance there, managed to attract a private tutoring group numbering 18. A family crisis required that I return to the states in 2013.
2006-2011 Head Manager of The Black Cat Boone, NC
While maintaining a 3.92 GPA at ASU in Political Science, I also managed the Black Cat restaurant in Boone. The Black Cat is the best known Mexican restaurant in the area and something of a “must do” eatery and hot spot for tourists and students alike. I was the only student to ever become manager of “the Cat” and was responsible for all aspects of its operations with the exception of back office accounting. In addition to the day to day operations, I was also tasked with promotions which included identifying and scheduling entertainment and other types of marketing activities. During my 4 years, we increased revenues an average of 15% annually for years running. At graduation, I was offered the full time manager position and an opportunity to open another store in Asheville, NC.
EDUCATION
BA Magna Cum Laude – Appalachian State University
Named Outstanding Graduate in Political Science 2011
REFERENCES
Ty Carethers - Part owner of Full Moon Oyster Bar (Southern Pines, N.C.)
Maribel Piqueras - English professor at Bachiller Sabuco (Albacete, España)
Megan Carmody - Owner of Black Cat Burrito (Boone, N.C.)
Randy Russell - C.E.O. of Full Moon Oyster Bar LLC.
SKILLS
Can speak Spanish
Proficient in QuickBooks, Excel, Microsoft Word
Skilled in time and money management
8+ years in customer service and management experience
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