Manager Sales

Michael Mills

Address: **** ***** *****, ***** ******, Ohio 43035 Phone: 740-***-**** E-mail: ********@*****.***

Profile Overview

District Field Operations

Human Resources

Operations Management

Sales and Strategic Planning

Personnel Training and Employee Relations

Regulatory Compliance

Revenue Optimization

Loss Prevention

Merchandising and Inventory

Cost Reduction

Experienced, reliable, and growth-focused change catalyst offering accomplished-based experience in business operations management and human resources governance. Versatile and motivational leader who thrives at analyzing and developing key processes and growth plans, establishing program strategy and business solutions focused on addressing issues affecting operations and personnel efficiency. Reliable mentor who fosters ownership and accountability complemented with polished communication skills and aptitude in formulating plans and strategies to reduce labor and operational costs while maintaining consistent compliance.

Professional Experience

Senior Administrator

Westerville CMA, Westerville, OH 2011-2015

Oversee the daily functioning of a denominational church, main responsibilities include; spiritual development, vision casting, spiritual teaching, preaching, baptizing, counseling, discipline. Other responsibilities include; financial management, member approval, staff selection, community liaison.

District Manager

Dollar Tree Stores-Columbus, OH 2011-2013

Oversaw the management of 13 retail units with an annual sales volume that exceeded 19M, responsibilities included reviewing store dashboard reports to develop plan of actions to achieve revenue objectives. Coordinated and directed a district of 150 employees in fulfilling corporate directives. Managed hiring, reviewed sales performance, administered audits, payroll, inspected cash deposits, followed up on merchandising, planograms and inventory control. Oversaw and ensured accuracy and organization in store orders and site inventories. Investigated and resolved all customer and employee relations complaints.

Key Accomplishments:

Placed 3rd in the region in total sales out of 15 districts

Selected to host investor group visit

Placed 1st in reducing workers comp cost

Operations Manager

Once Upon a Child-Dublin, OH 2006-2010

Oversaw the management of 21 retail units with an annual sales volume that exceeded 21M, responsibilities included; sales forecasting, sales management, new store openings, purchasing, pricing, visual merchandising, productivity and payroll management. Oversaw and reviewed the performance of 5 direct reports and 300 employees. Other duties involved; partnering with HR to resolve human resources issues, including store staffing, hiring needs, disciplinary actions, and employee relations. Oversaw and streamlined daily operations while identifying and analyzing areas for improvement. Developed action plans and facilitated trainings to maximize efficiency, motivate direct reports, and increase organizational effectiveness. Traveled to and monitored performance of multiple store locations full P&L responsibilities. Implemented change management in order to reach sales and profit goals, aligned sales plans to budgets, streamlined inventory procedures, reviewed merchandising, resolved loss prevention and customer relation issues.

Key Accomplishments:

Instituted training and incentive programs that enhanced employee morale, sales increased by 7%

Improved gross margin by 4 points lowered cost of goods

Increased sales by 7% merchandise to the sales floor quicker

Reduced employee turnover by 30% through internal promotions

Minimized shrinkage by 2 points, awareness training, audits and control systems

District Manager

Dollar Tree Stores-Columbus, OH 2002-2006

Oversaw daily operations of 12 retail units with an annual sales volume of 15M, streamlined operations and thoroughly reviewed store dashboard reports to develop plan of actions to achieve revenue objectives. Coordinated and directed 120 employees in managing accomplishing corporate directives. Managed hiring, resolved employee relations issues, reviewed sales performance, as well as administered audits, payroll, cash deposits, merchandising, planograms and inventory management. Oversaw and ensured accuracy and organization in store orders and site inventories while maintaining compliance with all state and federal laws, such as EEO, ADA, FMLA, and FLSA, among others.

Key Accomplishments:

Number 2 in the region out of 13 for driving highest year-end sales increase 8%

Reduced inventory shrinkage ranked 3rd in the region for lowest inventory shrinkage 1.4%

Earned the Bucky Award for exemplary performance won $10,000 dollars for participation.

Human Resources Manager

Once Upon a Child-Dublin, OH 1995-2001

Managed and maintained organizational effectiveness through proficient oversight of HR-related functions. Developed and implemented policies while enhancing procedures and overseeing all aspects, including recruitment, on-boarding, training, HR recordkeeping and compliance, compensation management, employee relations, discipline, terminations, performance management, and customer relations.

Key Accomplishments:

Maximized efficiency through continuous improvement, reduced customer complaints by 11%

Improved the selection process and on-board training lowered turnover by 14%

Instituted a succession plan that increased internal promotion by 30%

Created buyer program improved buying process and increased margins by 3 points

Reduced complaints by 12% implemented customer and employee sensitivity training

Division Human Resources Manager

Rite Aid Pharmacy-Columbus, OH 1989-1995

Responsibilities included; recruitment and salary negotiations of exempt store managers, conducted human resources and operations training for a division of 150 stores in multiple states, including Ohio, Tennessee, Indiana, Kentucky, Michigan, and West Virginia. Other duties included; conflict resolution liaison between corporate office and unions. Investigated claims of sexual harassment and workers comp, resolved employee relations issues, monitored and enforced corporate initiatives to maintain compliance with all state and federal regulations.

Key Accomplishments:

Functioned as the liaison between corporate and unionized stores reduced grievances by 18%

Reduced employee turnover by 15% increased internal promotions by 25%

Reduced employee harassment incidents by 17% net legal savings $95,000 dollars

Placed on corporate acquisition team for 3 years

Division Loss Prevention Manager

Rite Aid Pharmacy-Columbus, OH 1986-1989

Key Responsibilities included interviewing and asset protection for a division of 150-180 retail stores in multiple states including Ohio, Tennessee, Indiana, Kentucky, Michigan and West Virginia. Certified polygraph examiner, trained in the art of deception, body language, question formulation and field investigations. Interviewed and approved all management and promotional candidates for the division. Investigated and brought resolution to pharmacy drug losses, store cash losses and inventory losses, investigated employee misconduct, sexual harassment and various employee relation issues. Other duties included building security issues, alarm system requests, surveillance equipment, store audits, secret shoppers and liaison for corporate and law enforcement.

Key Accomplishments:

Recovered $45,000 dollars in a single cash loss, recognized as Loss Prevention Manager of the month

Reduced divisional inventory losses by 1.1 %

Reduced divisional cash losses by 5.5%

Promoted to Division Human Resources Manager

Previous Employment

District Manager, Morgantown, WV

Store Manager, Morgantown, WV

Education

(BA) Bachelor of Arts in Psychology

Mount Union College-Alliance, OH

PHR Certification 2001-2004

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