Customer Service Sales

DANA ROBINSON

*** **** **** **, ********, GA ****2 H: 470-***-**** C: 470-***-****

**********@*****.***

PROFESSIONAL SUMMARY

Innovative accounting professional proficient in extracting financial data from

various reporting systems and suggesting key operational changes. Customer service

expert with sound judgment and an ability to resolve problems tactfully and

diplomatically. Perceptive Customer Service Manager who cultivates positive

customer relationships through clear and helpful communication. Customer service

management professional experienced in credit card services, fraud operations and

collections. Team player with exceptional listening and critical thinking skills.

Dynamic Customer Service Manager who leads diverse teams to achieve company

goals. Expert retail sales professional offering 8+years experience in retail customer

service and retail management. Focused on exceeding sales goals. Punctual retail

sales professional focused on exceeding expectations and building customer loyalty.

Flexible schedule and strong mathematical aptitude. Retail Sales Associate with

more than 8+ years in the retail industry. Areas of expertise include sales, customer

relations and inventory management.

SKILLS

Customer service-oriented Inventory control

Cash register familiarity Exceptional telephone etiquette

People-oriented MS Office expert

Retail merchandising specialist Microsoft Outlook, Word and Excel

POS software expert Customer-focused

Detail-oriented Adherence to high customer service

Sales experience standards

Data entry Effective workflow management

Superior organization ability Excellent time management skills

Staff training and development Effective problem solver

Telecheck processing terminal

experience

Excellent communication skills

Goal-oriented

Outstanding interpersonal skills

Strong work ethic

Friendly demeanor

WORK HISTORY

Assistant Manager, 07/2014 to Current

Rent-A-Center –Marietta, GA

Completed and mailed bills, contracts, policies, invoices and checks.

Assigned tasks to associates, staffed projects, tracked progress and updated

managers, partners and clients as necessary.

Planned and executed events and marketing programs, producing five times

target number of qualified leads.

Developed and executed marketing programs and general business solutions

resulting in increased company exposure, customer traffic, and sales.

Managed employee benefits program and filed quarterly sale tax .

Managed annual external audit.

Accessed computerized financial information to answer questions related to

specific accounts.

Matched purchase orders with invoices and recorded the necessary information.

Reviewed files, records and other documents to obtain information and respond to

requests.

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Prioritized helping customers over completing other routine tasks in the store.

Built relationships with customers to increase likelihood of repeat business.

Contributed to team success by exceeding team sales goals by 20%.

Greeted customers in a timely fashion while quickly determining their needs.

Recommended merchandise to customers based on their needs and preferences.

Priced merchandise, stocked shelves and took inventory of supplies.

Cleaned and organized the store, including the checkout desk and displays.

Alerted customers to upcoming sales events and promotions.

Operated a cash register for cash, check and credit card transactions with 100%

accuracy.

Stocked and replenished merchandise according to store merchandising layouts.

Identified potential shoplifters and alerted management.

Trained 10 new sales associates each quarter.

Completed all point of sale opening and closing procedures, including counting

the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance

with company policies.

Welcomed customers into the store and helped them locate items.

Educated customers about the brand to incite excitement about the company's

mission and values.

Followed up with over 8 customers each week to verify that they were satisfied with

purchases.

Verified that all customers received receipts for their purchases.

Resolved all customer complaints in a professional manner while prioritizing

customer satisfaction.

Mentored new sales associates to contribute to the store's positive culture.

Fostered a positive work environment by consistently treating all employees and

customers with respect and consideration.

Communicated clear expectations and goals to each team member.

Recognized and rewarded outstanding work performance to cultivate a positive

and collaborative customer service culture.

Customer Service Rep and Sales manager, 01/2009 to 07/2014

Aaron's Sales and Lease – Albany, GA

Contributed to team success by exceeding team sales goals by 60%.

Built relationships with customers to increase likelihood of repeat business.

Prioritized helping customers over completing other routine tasks in the store.

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Engaged with customers in a sincere and friendly manner.

Contacted other store locations to determine merchandise availability.

Responded to customer questions and requests in a prompt and efficient manner.

Maintained knowledge of current sales and promotions, policies regarding

payment and exchanges and security practices.

Wrote sales slips and sales contracts.

Greeted customers in a timely fashion while quickly determining their needs.

Recommended merchandise to customers based on their needs and preferences.

Cleaned and organized the store, including the checkout desk and displays.

Priced merchandise, stocked shelves and took inventory of supplies.

Stocked and replenished merchandise according to store merchandising layouts.

Alerted customers to upcoming sales events and promotions.

Developed quarterly and annual sales department budgets.

Created and launched new online marketing strategies that resulted in 6% sales

increase.

Developed a comprehensive training program for new sales associates.

Trained all incoming sales team members.

Office Manager, 08/2001 to 07/2005

N&A CAR DEALERSHIP – Albany, GA

Completed and mailed bills, contracts, policies, invoices and checks.

Assigned tasks to associates, staffed projects, tracked progress and updated

managers, partners and clients as necessary.

Increased credibility and client awareness by developing technical/non-technical

marketing collateral and presentations, public relations campaigns, articles and

newsletters.

Reviewed all expense reports for accuracy and proper expense disclosure.

Balanced monthly general ledger accounts to accurately record cost and month

end accruals.

Researched and resolved accounts payable discrepancies.

Supervised invoice processing, purchase orders, expense reports, credit memos

and payment transactions.

Reviewed all expense reports for accuracy and proper expense disclosure.

EDUCATION

Bachelor of Science: Business Management, Current

Troy University - Troy, AL

ACCOMPLISHMENTS

Sales and Promotion

Achieved status as one of the top 10 store sales performers in the region. Assisted

in planning and executing trunk-shows and in-store promotional events.

Managed more than 10 customers during demanding sales events in an effective

and gracious manner.

Named “Employee of the Month” in April,2014.

Promoted to Assistant Manager after only 2 months of employment.

Promoted to Key Holder after 2 months of employment.

Exceeded team sales goals by 2%.

Trained and led technical support teams of more than 3 support specialists.

Participated in various incentive programs and contests designed to support

achievement of production goals.

Completed intensive training in database fundamentals and software

engineering.

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