Customer Service Manager

*** ******** ***** **, ******, GA ***** ●706-***-**** ●*****************@*****.***

Andrea Johnson

Objective

To use my education in Business Management and work experience to support effective operations and profitability of my employer, to participate and perform in daily operations that will lead to increase profitability through streamlined work flow management skills, and to take on more responsibility and personal growth.

Summary

I am fluent in all Microsoft Office products i.e. Outlook, Excel, PowerPoint, Word. I am also experienced in Quicken 2007, Corel Draw, Mass 500, ePace, Time Force, DejaWinT, Commerce Hub, Authorize.net, and SouthWare Excellence.

Professional Experience

2009-Present American Fiber Cushion Dalton, GA

Office Manager

Supervise and train all office employees: delegate daily tasks, create and maintain SOP's.

Manage customers, orders, collections, accounts receivables, billing, and invoicing.

Maintain pricing spreadsheets and implement price increases in the computer system.

Maintain item files (addition of new items, colors, sizes, details, etc).

Scan checks and make daily deposits.

Send, approve/disapprove, and set up potential customers with credit applications and references.

Inside sales.

Meet with new and existing customers to establish and keep excellent working relationships.

Allocate satisfactory pricing for both the customer and employer.

Quote, schedule, and manage all LTL and truckload shipments with carriers and customers.

Customer Service: enter orders, file all paper work, and fill customer calls.

Manage consignment accounts that includes invoicing sales and keeping inventory for separate locations weekly.

Organize and configure all production sheets, daily/weekly inventory, pending orders, weekly shipments, weekly/monthly/yearly sales, weekly/monthly/yearly cash receipts, and spreadsheets.

Email, fax, scan, copy, and mail all inside and outside paper work.

Supervise and train sample department employees: organize, produce, fill, label, and ship all sample products to customers domestically and internationally through UPS and FedEx.

Maintain and order all supplies.

Configure, maintain, and manage commissions and customers for 15 salesmen daily and monthly.

2008-2009 Marketing Alliance Group Dalton, GA

Administrative Assistant/Bookkeeper

Manage accounts receivable, accounts payable, and billing/invoicing, and general ledger for two branches of the company.

Prepare bank deposits.

Fill customer calls.

Print/mail Checks.

File all paper work.

Organize and type all production sheets.

2003-2008 Advantage Sports & Trophies Dalton, GA

Manager

Hire, train, and schedule all new employees.

Assign daily tasks to employees.

Manage all collections, accounts receivables, billing/invoicing, mailings, and orders.

Process daily cash flow, prepare bank deposits, and oversee petty cash box.

Generate sales for commission.

Construct and fill customer orders.

Fulfill the role of customer service manager.

Organize floor sets and store displays to accent each new sports season.

Create fliers, coupons, and letters mailed to customers and the public.

Assist customers with selections and pricing.

Deliver products to customers.

Education

2006-2008 Dalton State College Dalton, GA

Bachelor of Business Administration, Management

2003-2005 Dalton State College Dalton, GA

Associate of Science, Business Administration

Volunteer Experience & Causes

2013-Present Mercy's Door Children's Home Dalton, GA

Relief Parent/Mentor

Work as a relief parent to relieve the full time house parents every other weekend for up to 7 children ages 6-17. This includes: preparing each meal, planning activities, monitoring behavior, church attendance, conflict resolution, tutoring, training the children for adult life transition, and getting the children ready for bed.

References

Pruitt, Glenda Owner GHP Enterprises 706-***-****

Bates, Penney Safety Director Columbia Recycling/American Fiber 706-***-****

Bivens, Laura Teacher/Small Group Church Leader Northwest Whitfield High School 706-***-****

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