Sales Customer Service

Chris Criscione

Roanoke, VA ***** 540-***-****

www.linkedin.com/in/chriscriscione *********@***.***

CLIENT CENTRIC SALES/SERVICE/MARKETING PROFESSIONAL

Promoter Mediator Consensus-Builder Marketer

Established reputation for promoting company products and services with knowledge and enthusiasm, upselling products using consultative selling approach in the insurance, consumer goods, public service and financial services industries. Effectively manages a territory, including servicing existing accounts and prospecting for new business. Solution focused, taking complex information and translating into terms that speak to the tangible needs of the customer. Creates and produces concise marketing and promotional pieces that build enthusiasm for product and services. Core skills include:

Public Speaking Presentations Microsoft Office Newsletter Production RFP preparation Telemarketing Public Relations

Professional Experience

WELLS FARGO N.A., Roanoke, VA 2014 – Date

Inbound Sales Specialist

Provide consultative selling to bank customers nationwide, advising clients on credit and loan opportunities, bank products and services. Working with underwriting department to resolve issues on credit applications. Assuring compliance with federal, state and company regulations while providing best in class customer service.

Achieved 100% KDM customer rating for service excellence first four months on the sales floor.

Recognized for achievement in successful customer referrals to Wells Fargo Insurance

Led Team in home equity application leads first month on the sales floor.

Led Team in overall product and service sales third month on the sales floor.

Virtual Library Champion for Team, providing research, guidance and instruction on best practices in using company resources.

WELLS FARGO INSURANCE SERVICES, Roanoke, VA 2012 – 2014

Account Representative

Provided key sales, marketing and administrative support to offices Lead Producer and Senior Account Executives.

Expanded book of business by cold calling prospects and making sales appointments, results yielded working arrangements with two new clients in last 6 months.

Improved marketing and sales presentation by applying advanced design enhancements and incorporating special features such as voice over narration; receiving Account Executive praise.

Reduced Account Executive research time by developing Interactive Marketing Resource Guide, collating and centralizing marketing materials into one easily-accessible tool.

Upgraded office newsletter into sales and marketing tool, incorporating features such as video and YouTube links within the publication.

VERIZON COMMUNICATIONS, INC., Roanoke, VA 2000 – 2012

Consultant

Sold and serviced new and existing consumer accounts for phone service, high-speed internet, television packages, and ancillary support equipment.

Consistently among top 50 of over 200 sales representatives; received numerous customer commendations for excellent service.

Won first office award for most verbal customer commendations in a month

Acted as company trainer and mentor for new sales representatives and provided continuing training for existing staff.

Contributed to successful office-wide implementation of One-Bill system by developing and facilitating staff training, receiving management accolades.

Received numerous commendations for sales and service excellence, and acted as both Sales and Service Champion for several company teams.

HSMM, INC., Roanoke, VA 1995 – 2000

Marketing Proposal Coordinator

Wrote, edited and developed marketing proposals and support materials that were key elements in securing new business with federal, state, municipal and private clients.

Developed first company brochure, marketing company to the industrial market.

Increased revenue by securing project work with clients including: U.S. Army Corps of Engineers, U.S. Department of Forestry, Virginia Department of Transportation, County of Roanoke, VA, various regional hospitals and private industrial clients.

Produced several award-winning contest submissions on projects completed by the company.

Telemarketed firm’s Interactive Modeling services to new clients, generating considerable interest among not-for-profit clients with limited budgets who could “see” the design concept before committing to it.

Education and Professional Development

BA, Communications and Spanish, Emory & Henry College, Emory, VA

Emily Williams English Speaking Union Scholarship recipient; studied at Oxford University, Oxford, United Kingdom

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