Executive Summary

Self-motivated Quality Assurance manager focused on complete product life-cycle management, optimizing team performance, and Change Management. Experienced Senior Business System Analyst skilled at Scrum/Waterfall techniques, analyzing business requirements, improving company profitability, and mentoring team members.

Technical Skills

Management/Projects

Operating Systems and Hardware

Software and Programming Languages

Mentor/Coach

Multi-day training

Regression testing

SDLC

Scrum/Waterfall

Analytical skills

Project specifications

Verify billing and financial records

Root cause analysis

Cross-functional

Ability to multi-task

Windows

Website security testing

Fedora, Ubuntu, Debian

Built/upgraded computers

Arduino

Raspberry Pi

MS Office Suite

Microsoft Test Manager

TFS

SQL

C# and VB .Net

API integration

Highlights of Qualifications

Analyze emerging requirements based upon the financial impact and available resources

oImplementation of a single User Story/PBI saves an estimated $217,000/month

oPrioritize business requirements saving an estimated 150 hours of Development and QA

oMeet with technical/non-technical departments to clarify and define expectations

oEffectively engage with both technical and no-technical business partners to gather, evaluate, and document technical requirements

oAnalyze the risks and facilitate activities with business groups and update them on the current status

Research and recommend strategies for new methodologies for prioritizing Scrum activities

oInitiated an Excel worksheet to reduce meeting times in half and show the ROI for projects

oIncrease participation in Sprint Retrospective and Sprint Backlog Refinement meeting

oEnsure correct velocity rates by basing Story Point upon historical data

Responsible for balancing workloads, defining processes for continuous improvement, and monitoring Sprint velocity/burndown rates

oUtilize TFS and Test Manager to allocate available QA resources

oDecreased the Test Leads daily management time from 6 hours per day to 3 hours per day

oProvide daily status reports and project updates to management ensuring tasks are fulfilled on time

oReview business case to insure accuracy and completeness of proposed solutions

Systematically increased the stability of software from a failure rate of 3 hours/issue to 10 hours/issue

Independently, built and programmed a prototype machine and demonstrated it to the members of the Executive Board

oInfluenced the behavior of others within the organization to increase the company’s strategic advantage

oFacilitated open discussions regarding hardware/software technology gaps and existing issues

oConcept would reduce COGS (cost of goods sold) issues saving $3,000/machine/year

oReduce turnaround time on proprietary parts from an estimate 3 months to 1 or 2 days

Professional Experience

Senior Business Systems Analyst – AlixaRx 9/2013 to 7/2015

Lead pharmaceutical Business System Analyst responsible for managing the day-to-day actives for an 8 person Quality Assurance team which tests software and hardware for dispensing prescription medication

Mentor employees on best practices and evaluates performance increase

oTeach employees about complete lifecycle testing, edge/corner cases, and ad-hock testing

oDevelop, prioritize, and execute test plans and scripts for hardware/software

oUtilize All-Pairs testing methodology to reduce over 2,000,000 test cases down to 36 test cases

oSetup and document virtual environments that include 20+ databases and 10 programs

Lead daily QA Scrum meetings for monthly sprints

oReduced duplicate work by 20% while increasing morale

Influential in investigating the root cause of issues with Development, Operations, and Management

Utilize SQL, Excel Pivot Tables, and Visio flow diagrams to evaluate and provide critical information for interpretation of business decisions

Product Manager/Content Manager – Alibre Design/3D Systems 3/2011 to 7/2013

Using Waterfall methodology, translated business needs into prioritized new feature specifications

oCollaborated with Development, Quality Assurance, Marketing, and Sales

oInteracted with beta users to refine needs and concerns

oWork closely with the cross functional groups to better understand historical trends leading to better business assumptions

Initiated the implementation of software on preferred vendor list of Texas public schools

Increased sales and decreased Customer Support issues by creating 145 video training scripts

Wrote monthly articles for company press releases and for Cadalyst blog

Updated the Help to reflect the new functionality and information

Quality Assurance Manager – Alibre Design 8/2006 to 3/2011

Managed 5 Quality Assurance Engineers to ensure the overall quality of the software

Multiple years of Change Management experience

oResponsible for hiring, mentoring, and developing the skills and abilities of the staff

oCreated individual and team goals

oImplemented several strategies, saving months of testing

Proven complete project lifecycle management experience

oPre-development to Post-development project release cycle

oDeveloped project plans

oAble to effectively plan and manage medium to large-sized IT projects

oTransferred knowledge of new features to Customer Support and Sales

Managed overall quality for both internal and external programs

oStrong knowledge of software-testing methodologies to determine severity level of issues

oAssesses projects risk on a regular basis ensuring project objectives timely and successfully met

oManaged relationships between customers, internal developers, and external developers

oSubstantially raised stability of software

oDeveloped automation test programs using C# and API (Application Programming Interface) based upon business requirements

oImplemented and maintained Bugzilla bug tracking system using Apache web server

oSecure website testing for customer data conversion and license upgrades

Senior Customer Service Representative – Alibre Design 9/2003 – 8/2006

Meet unrealized business needs by developing, implementing and teaching user training materials

oInstructional content for multi-day classroom curriculum, web-based training, and professional credits/continuous program

oIndependently created a website and sold 150 of a book that teaches how to use Alibre Design

Provided Tier III support for software and hardware through telephone, email, and internet

Dimensional Data Manager – QMC 6/2002 – 9/2003

Liaison between the General Motors management in Oklahoma City and Detroit

Utilized Microsoft Office® Suite, Access, Oracle, to analyze over 750,000 pieces of daily data

Wrote automated scripts, queries, and macros to filter data for automatic distribution

Updated and maintained an internal website showing the daily production

Production Engineer – Sanden International 1/1999 – 5/2002

Instrumental in the initial setup of program and procedures for several cross-functional teams

o Kaizen/root cause analysis – Engineering, QA, QC, Production, and Maintenance

Designed installation processes using both internal and external customer guidelines

Designed verification systems for production machines: torque, load cells, pressure and electrical

Designed a production machine for testing electrical parts leading to the reduction of 3 operators

Education

Master in Business Administration, University of Texas at Dallas

oConcentrations in Management Information Systems and Marketing

Bachelor of Science Degree in Mechanical Engineering Technology, Oklahoma State University

Currently pursuing Certified Scrum Master certification

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