Customer Service Representative

Location:

Posted:

June 22, 2015

Lei Faamatogi

Cell: 253-***-**** - *******************@*****.***

Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize

customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high

call volume environments. Superior computer skills and telephone etiquette.

Highlights

High customer service standards Training manual contributor

Call center management experience Strong problem solving ability

Dedicated to process improvement

Experience

Quality Control

March 2015 to June 2015

Bank of America - Union City, CA

Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all

times.Addressed customer service inquiries in a timely and accurate fashion.

Care Giver

September 2011 to February 2015

Affinity Home Care - Tukwila, WA

Responsible for clients well being, including taking medications, Doctors appointments and her safety. Also light

cooking prepared healthy meals,

Call Center Customer Service

June 2000 to August 2010

Home Depot - San Pedro, CA

Made reasonable procedure exceptions to accommodate unusual customer requests.Addressed customer service

inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear

communication.

Education

Nurse, 2014

Affinity Home Care - Tukwila, WA

Coursework in [Nursing)

Bank Teller, 1989

Bellflower Teller Academic - Tukwila, CA

[Teller Training) Academic Achievement Award