Customer Service Administrative Assistant

**** *. ********, ***.

Indianapolis, In *****

Phone 317-***-****

E-mail ***********@***.***

Mary Eaton

Work Experience

Administrative Assistant

September 2012- Current, Breedlove Dobbs Heating and Cooling Indianapolis, IN

Entering weekly payroll into QuickBooks

Finalizing and billing all invoices

Registering warranties and filing all job folders

Making copies and putting informational sheets together for employees

Managing shared calendar for Co-Owner

Sending marketing information to potential clients

Answering a multiline phone and directing calls to the correct person

Assisting walk-in customers and collecting payments.

Renewing Commercial service contracts

Backup Dispatcher

Light janitorial

SR. Customer Service Specialist/ Admissions (Enteral Nutrition Center)

September 2008- June 2012, Apria Health Care Indianapolis, IN

Entering patient information: for new and existing patients

Using a multi line phone: transferring, paging, incoming calls

Troubleshooting problems with equipment and orders

Overseeing the work of a 5 person team

Placing monthly refill orders and collecting co pays

Making calls to referrals/ Doctor’s for clarification on scripts/ orders.

Multi tasking in high pressure situations.

Adhering to HIPPA policies and procedures, while maintaining company policy and procedure to ensure great Customer Service.

Customer Service/ Cashier

March 2008- Sept. 2008, Lowe’s Home Improvement Center Indianapolis, IN

Checking customers out with merchandise.

Helping with customer returns, also taking returned items to the appropriate departments.

Doing payment transactions for customers store accounts.

Printing invoices for special order items and pick up later items.

Handling multi-line phones.

Helping customers try to resolve problems they may have.

Education Sept 2005-June 2006 Indiana Business College Indianapolis, IN

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