Customer Service High School
Resume:
Ester Roberts
Garland, TX 75040
Cell Phone 972-***-****
***********@*****.***
Summary of Qualifications
Over 10 years of data entry/10 key(alpha and numeric) processing
Excellent customer service skills
Excellent communication skills
Excellent time management and organizational skills
Ability to work in fast past environments
Ability to learn new concepts/skills and work independently
Receptionist experience
Basic computer knowledge
5 years of patient care/safety experience
CPR certified
Work Experience
Direct Support Professional I 6/2009-2/2015
Denton State Support Living Center Denton, TX
Work involves providing crisis intervention, personal patient care services, and active treatment programs. Assists patients with off campus doctor appointments/outings. Instructs and trains patients regarding community safety and behavior. Assist the patient to achieve their personal goals. Performs housekeeping duties to maintain residential sanitary and safety.
Cottage Monitor 02/2008-05/2009
Adapt of Texas
Dallas Co. Judicial Treatment Center Wilmer, TX
Monitor residents that are court ordered to the Dual Diagnosis Center. Answer phones, transport residents to appointments, pick up resident medications, and transport residents when discharged by the court.
Receptionist 01/2007-12/2007
CLS Service & Supply, Inc. Garland, TX
Answered phones, greeted visitors, typed up cover test and run sheets. Created labels, entered work order numbers in the system and entered bills to be paid. Performed general accounts receivable duties. Performed office duties, including copying/faxing and mailing statements.
Education/Training
Fundamentals of Therapeutic Modalities for NCTs (heat & cool therapies, ultrasound, EMS, transcutaneous electrical nerve stimulation, and interferential therapy
El Centro Community College: Continuing education classes for business practices
Blooming Grove: High School – Diploma 1977
Professional references available on request.
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