Customer Service Manager
Resume:
Jennifer Hu
Grande Prairie AB Phone: 780-***-****
T8X 0E6 ************@*******.***
June 19, 2015,
Attention: Manager
Please accept my resume as an application for a position with your organization, your reputation as a quality employer is well known. I know that my previous experience in retail environments as well as my education will make me a valued member of your team.
Over the past 3 years, I have been successfully employed in a sales capacity. In all my sales roles, I have proven myself and met sales targets and business standards related to customer service and work quality.
Previously, I was employed with a large travel service that originated in China before they expanded across Europe and Asia. I was sent for 6 months of training that prepared me to manage a variety of departments; Europe and America became the department under my management.
In addition to my extensive background in sales and customer service, I possess degrees in Business and English Literature. I have always been very ambitious and eager to educate myself to enable me to reach my career goals.
My strengths include working quickly, efficiently and cheerfully under tight deadlines and always being up for a challenge. When I see what needs to be done I am happy to pitch in to complete the task, whether that means working in a team or individually.
I would be happy to start at any position you would be able to offer me at this time and I am confident in my ability to show you just what a great asset I would be to your company.
Thank you for taking the time to review my resume. I would be very excited to have the opportunity to meet with you to discuss my skills and I am available at your convenience. You may contact me at 780-***-**** or email at ************@*******.***
Sincerely,
Jennifer Hu
Jennifer Hu
9105 91 Street Grande Prairie AB T8X 0E6 Phone: 780-***-****
************@*******.***
JOB OBJECTIVE
A position that will give me the opportunity to use my retail sales and hospitality management skills and education to forward the advancement of your company
HIGHLIGHTS OF QUALIFICATIONS
Over 10 years’ experience in management in the Hospitality, Travel and Retail Industries
Hard working graduate with a certificate in Accounting Assistant program
Bachelor’s degree in Economic Administration
Outstanding communication and sales skills; resourceful, energetic, and approachable
Bilingual: English and Mandarin
Accuracy accurately solve the problems
Knowledge of Microsoft Office 2010: including Excel, Access Word, Simply Accounting Acc Pac, and Quick Books
Enthusiastic & motivated individual who is committed to a career in the accounting field
Regarded by mentors and peers as a highly motivated and hardworking individual who has achieved excellent results
Completed 3-month accounting assistant practicum (Kelowna Toyota Accounting Dept.) which provided a solid grounding in practical application of academic knowledge
Problem solver and determined achiever looking for an opportunity to prove myself
EDUCATION AND TRAINING
Certificate in Early Childhood Education Assistant 2013
Okanagan College
Certificate in Accounting Assistant 2012
Okanagan College
Certificate in Home Support / Care Attendant 2010
Okanagan College
English as Second Language 2009 – 2010
Biology 11 -12
Okanagan College Kelowna, BC
Retail Management training (6 months) 2005
METRO College Qing Dao, China
Degree in Economics and Business Management 1987
Heilongjiang University Harbin, China
Jennifer Hu
Page 2
Phone: 780-***-**** ************@*******.***
WORK HISTORY
Underwriter Manager A 2014
ATB Financial Grande Prairie, AB
Renew and Review the loan in Business & Aquiculture
Sales Associate 2013 – 2014
Windsor Ford Grande Prairie, AB
Sold New and Used Car
Sales Associate 2013 – 2014 (pt)
Home Depot Grande Prairie, AB
Recognized by Management for providing excellence in customer service (#1 in district and #2 in Western Canada)
Worked within the Kitchen and Bath department assisting customers with purchases
Sold appliances and promoted extended warranties
Special ordered products for customers and maintained attractive displays
Customer Service Representative 2013 – 2014 (pt)
Enterprise Car Rental Grande Prairie, AB
Assisted customers with rentals; picked up and delivered customers
Sales Executive 2012 - 2013
Y H Fortune Enterprises Ltd. Kelowna, BC
Managed Kelowna location of electronics sales and distribution company
Ordered and sold products; interacted with customers and suppliers
Assisted general manager with processing accounts payable and receivable
Janitor 2011
Hotel Eldorado Kelowna, BC
Oversaw the decoration and cleanliness of busy conference facility
Hampers and Gifts Department Manager 2005 – 2007
METRO Jing Jiang Cash & Carry Co. Ltd. Harbin, China
Managed department to prepare and sell gift hampers
Made decisions regarding which import articles would be included in hampers
Met daily/weekly/monthly sales targets
Marketing Manager 2003 – 2005
Ou Lou Ba Western Restaurant Harbin, China
Arranged advertising campaigns for print and radio and organized events to promote the restaurant, primarily to English speaking clientele
Developed an English club which was very successful.
Department Manager 1986 – 2004
Heilongjiang China Travel Service Harbin, China
Duties here ranged from Tour Guide to Department Manager. I led many tours to overseas countries and experienced a wide view of many cultures. I worked in conjunction with many different government departments as part of my job including Finance, Customs and Immigration.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate