Customer Service Management
Resume:
Marvin Jay Baba
Keller, TX 76244
**********@*****.***
Highly motivated, dedicated professional seeking a position that will offer opportunities for profession al growth and
advancement in business, IT and Logistics
SUMMARY OF QUALIFICATIONS
Ability to prioritize projects and assure that deadlines are met .
Strong analytical and problem solving skills
Certified NW NT/2000 (Networking With Windo ws)
Excel, Access, Word, PowerPoint, SAP, Accounting
Finance /consumer credit
Customer Service
Adobe Photoshop, Illustrator (Graphic Design)
Professional Photography ( Apeture., Adobe Light Room)
Adobe Premier /Final Cut Pro/ Sony Vegas Pro (Video Editing )
6 years Management Skills,
ITILV Certified (IT Help Desk )
SQL Server Management
Web Development ( Joomla, Word Press, DreamWeaver )
PC and MAC OS proficiency
1400 Hours IT CompTIA A+
Third Party Logistics 3PL
Data Analysis
Logistics Supply Chain.
Project Management
Business Management
Marketing
Sales
EDUCATION :
Tarrant County College Tarrant, TX
Major: Business Administration January-2005-2006
Northlake College Dallas, TX
Major: Computer Information Systems January 2001-June 2002
University of North Texas ( UNT) Denton TX
Aug 2013 – Present
Major : Logistics Supply Chain Management
MISCELLANEOUS
Willing to travel nationwide and internationally 100%
Willing to relocate 75%
Available to start immediately
Desires full time position
PROFESSIONAL EXPERIENCE
Witron Logistik und Informatik GmbH Target-Denton, TX
Dec 2012 – Present
Logistics Data Analyst / IT
Logistics Data Analyst for German automation engineering comp any at Target Food Distribution Center.
Coordinate unloading/loading of inbound/outbound shipments and staging in accordance with procedures.
Translate and deliberate operational needs to Team Leads, Mechanics and Operators.
Analyze systemic problems with equipment and make suggestions for improvement or resolution.
Configure automation logic/parameters for optimization.
Train operators on accurate standard operating procedures.
Management of data from the various transport units, pallets, trays, containers and thus allowing easy
management through WMS applications.
Analyze and develop operational procedures according to corporate standards.
Responsible for safety & sanitation measures to ensure system and equipment durability.
Evaluation of the LOG-files by a terminal dialogue.
Network/ Server administration.
Compile and analyze KPI reports.
Make presentations to senior executives on engineering and systems architecture.
Manage warehouse freight and distribution data of 3883 unique freight items and an average of 60,000 cases a
day of food freight over 30-40 truck routes daily.
LPS National Flood Arlington TX
Nov 2010 – Dec 2012
IT Tech Support
Customer support over application user interfaces
Support new applications and XML interfaces
Review application log files and asses system risks and anomalies.
Testing websites, XML interfaces and applications
Maintain and service a broad network of over 60 servers across 4 data centers
Database Management (Microsoft SQL Server Management 8)
Liaison between banks and FEMA flood determination data.
Network /Server administration.
The Linq Media Center Hurst, TX
April 2005 –Aug 2010
C.E.O (Owner)
Media production community outreach center
Human Resources
Event Planning
Graphic Design (Web, Photoshop )
Accounting
Filming and Video Editing
Audio Production
Business Management (15 employees)
Avelo Mortgage / Goldman Sachs Las Colinas, TX
Foreclosure Specialist March 2007- June 2008
CITI Financial Bedford, TX
July 2005 – Nov 2005
Account Analyst
CITI BANK Irving, TX
May 2003 – Dec 2004
Account Analyst
ECHO INC Tokyo, Japan
August 2000 – June 2001
Promotions & Marketing Manager
Contact this candidate