Customer Service Engineer

CAREER OBJECTIVE

I seek a position where I can work within a team environment or individually. I desire a chance to prove myself an asset to the company and customers it supports. I have extensive Computer and IT plus customer service experience.

PROFESSIONAL CERTIFICATIONS

MCSE – Microsoft Certified Systems Engineer from 1999 NT4, Windows 2000, Windows 2003, 2008

A+ Certification

Security+ Certification

PHD Certified Level 2 Technician

PROFESSIONAL PROFILE

I have extensive management experience of up to 35 people. Managed 5 people and 2 million dollars of inventory during Desert Shield/Desert Storm

A self-motivated and organized professional, skilled in orchestrating tasks and details to achieve project goals.

Able to acquire skills quickly and successfully take on new challenges.

Have had Grant Cardone training “Road to the Sale.”

ACCOMPLISHMENTS

Sales Professional

Landers Dodge, Chrysler, RAM and Jeep, Bossier-City, LA Feb 2015 – June 2015

Sales of new and used cars and vehicles, Maintain customer service relationships.

Client Manager June2014-August 2014

Mercedes-Benz of Texarkana, TX

Tasked with creating and maintaining customer relationships. Provide outstanding customer satisfaction. Sell Mercedes-Benz and the other makes at Gregg Orr Auto Park. Sold 6 cars in 3 weeks.

Service Technician May2013-May2014

Whiskey River Harley-Davidson, Texarkana, TX.

Provided customer satisfied services. Scheduled maintenance on Harley-Davidson motorcycles.

Provided installation services of accessories.

Provided installation services of high-performance upgrades to customer owned and operated motorcycles.

Maintain PHD status from Harley-Davidson-- Requires personal time for study, testing and certification on new motorcycle technologies.

Underwent left Shoulder Joint Tear (Glenoid Labrum Tear), Texas Dec2011-June2012

Time to recuperate and heal.

Senior Project Engineer June 2005–May 2010

Compusys PLC, Aylesbury, United Kingdom

System Design, Installation, Integrator of new servers, networks, including Windows 2003, 2003 Small Business Server, Active Directory Exchange, 3Com and Hp Procurve switch network infrastructure, Qlogic fibre switches.

Perform pre-sales technical design and quote sales support.

Maintain and support SLA contracts for 14 customers providing preventive maintenance for their infrastructure and servers.

Install Backup software and hardware robotic solutions including Veritas Backup Exec, CA Brightstore, Overland, Quantum, Eonstor Infortrend, DotHill Storage solutions.

Install Sonicwall, VPN remote connections for customers.

Migrate NT and Windows 2000 to Windows 2003.

Migrate Exchange 5.5 and 2000 to Exchange 2003.

14 Customers have consistently renewed their service agreement as I provide personal service that the customer’s have come to depend on.

2ND/3RD Line Product Support Engineer (90-day contract) Mar 2005-June 2005

Research Machines, Abingdon, United Kingdom

Provided 2nd line and 3rd line telephone support for 1500 customers, involving troubleshooting Windows 2000/2003 server environments, Windows XP workstations, Printers, Active Directory, GPOs, peripherals, Tablet PCs, notebooks etc. and supporting any aspect CC3 network infrastructure

Windows Systems Integrator 2002 - 2004

CSC (Computer Sciences Corporation), RAF Molesworth, United Kingdom

Technical architect involving testing and network deployment of new software and hardware for 1200+ client and 200+ node network

Responsible for maintenance and software updates for 3 discrete computing networks including secure and non-secure environments using GPOs.

Providing tier 3 level support to organization for customer and administrator back-up

Install Citrix Metaframe server and license manager along with Microsoft Terminal Server

Successfully deployed Windows server 2000 operating system upgrade from Windows NT

Key member of the Windows 2003 and Windows XP architecture development team.

Senior Helpdesk Specialist 1999-2002

CSC (Computer Sciences Corporation), RAF Molesworth, United Kingdom

Responsible for systems administration and direct customer support for 3 Microsoft Windows networks and 3 SUN Solaris Networks or a 3-way 1200 seat network

Providing tier 1 and tier 2 maintenance support of PC systems, servers, printers, Ethernet and fibre channel communication infrastructure

Maintaining Microsoft Exchange mail servers including Exchange 5.5 and Exchange 2000

Maintaining Veritas Enterprise backup solutions

SAIC Field Service Representitive

SAIC, RAF Croughton, United Kingdom 1997-1998

Responsible, within a team environment, for the maintenance, decommissioning and disposition of this Base’s communications Micro Mainframe computers and building. 17 month contract

Motivated and developed team members, resulting in resolution of issues and improvement in team cohesiveness and overall performance.

Director Total Quality Management

UNITED STATES AIR FORCE, USA 1976-1996

Managed the base Total Quality Management program for the Commander. Taught TQM to nearly 450 personnel orchestrating positive improvement in quality improvements.

Managed 5 personnel during Desert Shield/Storm. Responsible for installing, maintaining and servicing all secure communication equipment directly supporting General H Norman Schwarzkopf and his staff.

EDUCATION AND QUALIFICATIONS

1994: AASc. Communication Systems Technology, Community College of the Air Force, USA

I.T. SKILLS

Software: Word, Excel, PowerPoint, MS Project, PhotoShop, WISE Package Studio and HTML.

Operating Systems: Windows 7, Server 2008, Windows 2003, 2000, XP, Vista, NT4, MAC OSX, Some Linux

Familiar with Microsoft Software Update Server (WSUS) for Microsoft updates & hotfix patches

Experienced in backup & disaster recovery using Veritas Backup Exec & CA Brightstor Backup products

Experienced in Active Directory development and troubleshooting

Have experience in installing and configuring Citrix and VMWare Workstation and Server.

Hardware: Windows Desktops including Dell, HP. Servers including Dell, HP and Custom built servers

Various tape backup vendors. Various Network storage vendors.

PERSONAL DETAILS

Driving License: Full/Clean Nationality: US Citizen by birth Interests: Christian, reading, learning new things. Computer Games

Contact this candidate