Customer Service Technician

Lance Norfleet

***** *. ********* ***. 773-***-****

Chicago, IL 60628 *************@*****.***

PROFILE

Professional Automotive Service Technician with the motivation, desire, knowledge, and skills required to diagnose and repair malfunctions in complete mechanical systems.

EDUCATION

Universal Technical Institute (UTI) –Glendale Heights, IL

Automotive Technology training included 1,530 hours in the following subjects:

Diploma November 6, 2013

Courses:

Automotive Engines & Repair

Automotive Power Trains

Professional Applications

Power & Performance IA

Brakes

Advanced Diagnostic Systems

Power & Performance IB

Climate Control

Automotive Undercar

Power & Performance II

Automatic Transmission

Professional Service Writing

Fuel & Ignition Systems

Electronic Fundamentals

Electronic Diagnostics

Drivability & Emissions

Electronic Technology

Roosevelt University, Chicago, IL Course Taken August 1991-January 1993

Mount Carmel High School, Chicago, IL Diploma Graduated May 1991

AWARDS & CERTIFICATIONS

Class B CDL

EMPLOYMENT

Griffin Auto Care, Chicago, IL Entry Level Auto Technician 07/12 Present

Changes oil and replaces filter

Inspects fluid levels

Mounts, dismounts, rotates, repairs, and replaces tires

Inspects vehicle for repair

Performs minor engine repair according to work order

Provides excellent customer service

Chicago Transit Authority, Chicago, IL Bus Operator 07/04 10/11

Safely transported customers along designated CTA routes

Collected fares

Provided excellent customer service

Ensured safety and security of passengers

Shore Bank, Chicago, IL Bank Investigator 05/01 08/03

Handled customer and employee fraud cases

Provided internal and external customer service

Represented bank as liaison for court appearances

ADDITIONAL SKILLS

Technician Experience

Experience Operating Heavy Machinery

Customer Service Experience

References Available upon request

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