Benefits Director

Susanne Furlan *** Golfers Lane

Bartlett, IL ****3

630-***-**** cell

E-mail *********@*******.***

EXECUTIVE QUALIFICATIONS

HR Professional with broad-based generalist leadership experience in HR, US & Canadian Health/Welfare & defined contribution plans, benefits analysis & design, HRIS systems, employment & benefit law

Change management through executive presentations, vision casting and organizational training

Proven ability to effectively communicate process, procedure and organizational change

Extensive experience identifying and implementing process efficiencies resulting in cost reductions and improved productivity as well as solutions that reduce costs & maintain quality benefits

Unique ability to effectively partner with internal and external team members, customers and other stakeholders to meet financial and strategic goals

Create successful business partnerships through vendor management & consultant relationships

Proven ability to execute and develop short and long term strategies

Key HRIS systems experienced in, but not limited to: SAP, Ultipro, Ceridian, Oracle, ADP

PROFESSIONAL EXPERIENCE

National Express – Corporate Office, Warrenville, IL 2014 - present

Director Benefits

Saved the organization $1 million within the first 3 months of employment

Reduce work load and costs by streamlining procedures & correcting system issues

Manage US & Canadian welfare benefit & defined contribution plans for 25k+ union & non-union employees

Design, implement & maintain benefit strategy & ACA compliance

Managed transition to add High Deductible Health Plan (HDHP) with HSA

Support due diligence efforts in acquisitions and divestitures

Culligan International - Corporate Office, Rosemont, IL 2009 – 2014

Benefits/HRIS Manager

Managed all US & Canadian welfare benefit and defined contribution plans

Winner of 2012 Building a Healthier Chicago Award for wellness program

Achieved legal compliance - Created & maintained all plan documents and employee communications

Drove engagement and lifestyle changes through implementation of successful Wellness Program

Reduced Retiree Medical costs by moving to Exchange with HRA & Retiree HDHP

Reduced plan increases from 20% to 2 % by transitioning active benefits to full replacement HDHP w/ HSA

Slashed costs through in house dependent audit resulting in savings exceeding $300k and full compliance

Reduced work load and costs by streamlining procedures & correcting system issues

Supported due diligence and company transitions during divestitures and sale of organization

Consultant for 8 months and then FTE

Human Resource Results, Inc., Bartlett, IL

Self-employed Owner/Independent Consultant Clients 1995 – 2009

Quick study HR/Benefits professional with project management skills who provided strategic, proactive, practical, results oriented solutions.

APP Pharmaceuticals/Fresenius – Corporate Office, Schaumburg, IL 2006 – 2009

Interim Benefits Manager, reporting to Vice President, HR

Managed all US & Puerto Rican welfare benefit and defined contribution plans

Reduced work load and costs by identifying/resolving issues in compliance & systems processes

Slashed benefit costs exceeding $600k by managing automation with 100% vendor data accuracy

Created HRIS benefits system resulting in ability to track and manage benefit enrollments and payroll deductions

Developed plan documents, created policy and ensured administrative compliance for 401(k) and Health & Welfare benefit plans

Implemented/created personalized open enrollment process

Successfully implemented new benefit programs for spun off company (Abraxis) in 6 weeks November, 2007 (ABI/Abraxis) & supported multiple due diligence efforts

SUSANNE FURLAN Page 2

Sara Lee Coffee & Tea Division/Farmer Brothers, Downers Grove, IL 2005 - 2006; 2008 - 2009

HR Consultant

Supported integration of division with Farmer Brothers

Managed reduction in force and benefit transition as a result of integration

Supported due diligence

Managed incentive plan design & communications

HR Generalist duties

Kellogg Snacks, Keebler Company – Corporate Office. Elmhurst, IL 1995 – 2004

Roles held: Benefit Manager (4 years) /401(k) Manager (1 year), HR Generalist, Project Mgt

Managed/developed communications for consolidations, plan docs, acquisitions, mergers

Streamlined process and initiated the transition to self-administration by managing 401(k)

Transitioned retirement plans from pension to 401(k) plan

Managed, evaluated, streamlined and improved process of all benefit administrative functions

Managed, redesigned and implemented changes to benefits programs with savings of $2.9M

Managed/developed administrative process and implemented the termination process for shutdown/divestiture of businesses

Managed/streamlined the retiree medical administration process and consolidated programs

Assisted in training initiatives

Managed succession planning, organization reviews

Square D Company/Group Schneider - Corporate Office, Palatine, IL 1993 - 1995

Manager, Benefits/Communication & Training

HR Generalist who leveraged background & improved rollout of benefits changes, compliance and administration throughout the organization.

Designed tools to assist HR in the administration of all benefits & to improve compliance

Created training strategy and programs for extensive 1995 benefit changes in health and welfare, pension, 401(k) and retiree medical programs

Lead nationwide retirement planning program for employees

Executed administration of all aspects of Health and Welfare Benefits and compliance

Created successful customer support system for local HR at 40 nationwide locations

Pella Windows and Doors, Inc. Corporate Office, Union Shop, Glen Ellyn, IL 1990 - 1993

Human Resources Supervisor

HR Generalist with responsibility for company/union relations

Continental Can, Plastic Venture Non-union environment, West Chicago, IL 1987 - 1990

Supervisor Human Resources

HR Generalist at a start-up location, established all HR programs and policy, selection/recruitment.

Milani Foods Union decertified 11/83, Melrose Park, IL 1983 - 1987

Personnel Manager

HR Generalist with responsibility to improve employee relations in recently decertified location, selection/recruitment and policy creation.

EDUCATION:

B.A., Human Resource Management, related emphasis Psychology, Trinity International University

A.A., Liberal Arts, Harper College

CERTIFICATION: Certified Benefits Professional (World at Work CBP)

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