Field Support Engineer
Resume:
JOHN A. JACKSON
Fredericksburg, VA 22407
********@***.***
OBJECTIVE
To obtain a position within an organization that will benefit from a skilled and dedicated professional with years of experience working in the Information Technology field. Provide the knowledge, skills and dedication while working independently or as a supporting team member in support of the company’s mission.
SUMMARY OF QUALIFICATIONS
Top Secret Clearance/Special Background Investigation (TS/SCI): PR end dated 13 September 21013
Functioned as the Associate Engineer/Customer Support Organization (CSO) representative for the National Geospatial-Intelligence Agency (NGA), supporting the Multi-System Maintenance Services (MSMS) project.
Exhibits exceptional knowledgeable of National Geospatial-Intelligence Agency (NGA), Department of Defense, Federal, and Commercial RSI/GIS data sources, standards, and models.
Contributes 20 plus years of experience in numerous defense-related occupations with 12 years in the Geospatial Analysis field.
Contributes 15 years of experience working in the Information Technology field providing computer support.
Demonstrates a vast knowledge of Geographic Science Technologies encompassing; Aerial Photo Interpretation, Remote Sensing, Satellite Imagery Exploitation, Photogramtric Analysis, and Terrain Analysis.
Trained personnel on the operation and field-testing of the Multi-Spectral Image Processor (MSIP)/Digital Topographic Support System (DTSS).
Provided Field Support Services on Base-Line software: Digital Topographic Support System (DTSS) and Distributed Common Ground System-Army (DCGS-A) and systems for the Army’s Geospatial Engineer training course.
Knowledgeable in the use of UNIX, Solaris, ERDAS Imagine, ArcGIS Desktop and Server, ArcSDE Service, ArcCatalog, ArcMap, ArcToolbox, Combat Terrain Information System (CTIS), DTSS Build 8/9/10, Map Server Build 2.0/Version 2.0.2.4, MS Office 2003 Professional, MS Office 2003/07/10/13 Professional, Windows Operating Systems XP/Vista/7 and 2000 - 2003 Server Software, MS Outlook, and Internet Explorer.
EMPLOYMENT HISTORY
ILEX Systems
Field Service Analyst, Field Support Engineer, (FSE). June 2000 – August 2012
Springfield, VA
Provided field engineering support for the software updates, integration, modification, evolution, testing, knowledge management, quality assurance, and configuration management, encompassing field support for workstations, databases, networks, communications, and web-based applications.
Operated, and maintained 350 Dell Precision workstations, 4 Dell Map Servers and 6 Dell Data Servers with Commercial-Off-The-Shelf (COTS) and Government-Off-The-Shelf (GOTS) software.
Managed user accounts; administered file systems, devices, and network services.
Assisted in the developing of scripts and other forms of site dependent procedures that addressed unique requirements.
Performed periodic file maintenance; to include purging, archiving, and restoring data.
Executed system and diagnostic routines to ensure proper system operations.
Repaired or replaced hardware components; installed, updated or uninstalled software components.
Reconfigured hardware and software to sustain mission operations.
Supported the New Equipment Training Teams (NETTs) with assistance in Operator Training required for new software releases, and Unit Software Sustainment Training.
Providing support for military exercises or operations as required.
Maintained 100% accountability for all hardware/software components totaling over $5 million.
Developed, and conducted system management training for the Geospatial Technology Department.
Populated, and archived the data storage device and performed backups when required. .
BAE Systems NGA
Associate Engineer September 1998 – June 2000
Bethesda, MD
Provided site support to users, operators, and system managers.
Performed day-to-day operational support, support to baseline changes, crisis support, and meeting support.
Investigated operator problems and implemented work-around and recovery actions when necessary.
Performed Technical Investigations (TI), and wrote Problem Reports (PRs).
Monitored system activities for error messages and/or anomalies, and answered user questions.
U.S. Army
Geospatial Engineer/Course Coordinator/Instructor August 1994 – January 1998
Fort Belvoir, VA
Managed, and taught the Advanced Geospatial Engineer Course.
Supervised, and evaluated a 4 person instructional team.
Managed the class schedules for the entire course.
Mentored, and trained new instructors on course curriculums.
Created lesson plans, manuals, and training support packages.
Reviewed, and revised course lesson plans; correcting potential training flaws and reducing time needed to evaluate highly detailed training.
Trained military and DOD civilian students on producing geospatial products using ERDAS Imagine, ARCGIS Desktop and Server, Terra Explorer and Builder, and Falconview
Managed and worked at all levels of terrain analysis within the Geospatial Engineer field.
Analyzed, and produced digital softcopy and hardcopy decision aids for various military applications.
Extracted geographic data from satellite imagery, aerial photography, and field reconnaissance.
Created geographic data and compile them into maps.
Edited geospatial data to ensure product completeness.
EDUCATION/TRAINING
A.A.S. Degree, Information System Technology (Networking), Germanna Community College 2017 (expected)
TECHNICAL TRAINING
Certificate, Master Instructor, U.S. Army 1997
Certificate, Advanced UNIX Level II, American Institute, Inc. 1996
Certificate, UNIX System Administrator Course, U.S. Army 1995
Certificate, Mid-Level Spectral Imagery Training Course, SITAC 1995
Diploma, Remotely Sensed Imagery Course (RSI), U.S. Army 1993
Diploma, Geographic Information Systems Course (GIS), U.S. Army 1993
Certificate, Remote Sensing and Desert Operations, U.S. Army 1991
Note: References can be provided upon request.
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