Customer Service Representative

Education & Credentials

Florida Career College Jacksonville, Florida 2014 -Present

Associate of Science – Nursing

Concorde Career Institute Jacksonville, Florida 2000

Insurance Claims Coding & Billing Specialist

Midlands Technical School Columbia, South Carolina 1993

Medical Office Administrative Assistant

Professional Experience

Orange Park Medical Center Jacksonville, Florida 2009 – 2014

Unit Secretary

Answered, screened, or routed telephone calls in a friendly and positive manner

Filed, distributed mail and performed other general clerical duties.

Greeted patients or visitors, stored medical supplies, and completed other special project as assigned.

Communicated with patients, families, physicians and other healthcare team members about patient care according to protocol.

Assisted with processing patient admissions, transfers and discharges. Assembled and maintained patient charts per hospital policy and procedures.

Gap Inc. Jacksonville, Florida 2006 – 2012

Sales Associate

Provided excellent customer service while assisting customers with purchases and opening store accounts.

Stocked all inventory and helped customers with apparel selections.

Maintained and clean working environment, created displays, and assisted with the end of day cash reports per company policy.

MSC Jacksonville, Florida 2003 – 2005

Customer Service Representative

Provided friendly and attentive customer service while answering all incoming calls and verifying payment of bills.

Handled vendor / customer questions and placed pharmacy mail orders for patients and offered other home delivery services.

Partnered with other team members to ensure all calls, emails, and faxes were handled in a timely manner and per company policy.

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