Anna M. Luczak

*** ******* ****-*********, *** York 14616-USA

Home phone 585-***-****

OBJECTIVE

Seeking full time position with a secure employer in the

greater Rochester area.

WORK HISTORY

6/84-6/92 U.S. Air Force Reserves, Niagara Falls, NY

Air Cargo Specialist

Loaded military aircraft. Built cargo loads. Used military

computer system to figure cargo weight and distribution.

Operated forklifts and 25K loaders. Supervised and instructed

groups of up to 20 airmen in air cargo field.

4/85-12/95 AAA Western and Central New York, Rochester, NY

Auto Travel Counselor II

Ten years experience preparing travel routings. Work with

customers helping to plan their trip destinations. Experienced in

booking hotel reservations. Extensive knowledge of North

American geography. Specialize in inventory control and

ordering of AAA strip maps.

1/96-10/03 AAA Western and Central New York, Rochester, NY

Supervisor

Supervised staff of up to 15 counselors. Coordinate training

programs. Schedule staff, make recommendations, evaluate

staff. Involved in interviewing, hiring, and discharging of staff.

Complaint investigation and handling. Assist manager with

budget and marketing plans. Assist in meeting and exceeding

office commission goals. Support all company goals including

Financial Services, Travel Services, and Membership through

local community involvement and business organizations. In the

absence of the manager, responsible for the general office

direction and well being of associates to include safeguarding of

all office assets. Utilized Microsoft Word and Excel, as well as

Wintegrate and Apollo computer systems.

5/04-9/04 Canadian American Transportation Systems,

Rochester, NY

Fast Ferry Crew Member

Greet guests aboard the Fast Ferry. Handle taking boarding

passes. Assist in safety issues. Worked onboard in the Duty

Free ship store. Running register, balancing cash drawer,

assisting customers. Responsible for keeping store stocked and

neat. Responsible for ensuring safety of passengers onboard

in case of an emergency.

9/04- 9/05 Dr. Daniel Squilla, D.D.S., Rochester, NY

Dental Receptionist

In charge of opening and closing office. Check patients in

and out. Maintenance of patient medical files. Patient billing,

processing of patient payments. Submitting of insurance claims

and preauthorizations. Running daily and monthly financial

reports. Extensive knowledge of all dental procedures.

Darkroom copying of dental x-rays. Utilize Microsoft SoftDent computer system. Assist hygientists with periodental charting. Answering patient telephone requests, and scheduling and confirming patient appointments.

10/05-present Women's Continence Center, Rochester, NY

Medical Technician/ Administrative Assistant In charge of opening office. Check patients in and out.

Preparing patient medical charts for providers use daily.

Processing of patient payments. Utilize Specialist medical computer system. Assist providers with patients in-room. Answer patients telephone requests, scheduling and confirming patient appointments. Calling and faxing in prescription requests. Downloading and printing all provider dictations. Typing and sending consult letters to Primary care physicians. Ordering of office supplies. Handling marketing. Checking urine samples for infection. Setting up of cystoscopy and ultrasound machines. Turning over patient rooms. Involved in all aspects of running a Specialist office.

EDUCATION

California Maritime Academy, Course completed in Rochester, NY

(Obtained Merchant Mariner Status, trained in fire-fighting, safety at sea, basic first aid and CPR)

U.S. Air Force Technical School, Wichita Falls, TX U.S. Air Force Basic Training, San Antonio, TX Oswego State University, Oswego, NY

Benjamin Franklin High School, Rochester, NY

Regents Diploma, 1980

Ralph Bunche Award for Creative Writing

INTERESTS AND ACTIVITIES

Enjoy traveling, reading, jogging and physical fitness

Married, with two children. In excellent health.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate