Customer Service
Resume:
Jennia N. McCray
Los Angeles, CA,
*************@*****.***
Introduction
Looking to obtain a customer service/call center position, where I can display professionalism, exhibit my strong communication skills and exercise my previous experiences for the benefit of the company and for professional growth within the field.
SKILLS:
• Strong attention to detail
• Computer literate
• Type 40 WPM
• 10 key by touch
• People Oriented
• Fast Learner
• Adaptable to fast-paced environments & change
• Microsoft office suite
EXPERIENCE:
Randstad National Recruiting Services
United HealthCare ($15.00/Hr.) 08/2014-05/2015 Cypress, CA
Senior Customer Service Professional
• Consistently take calls from insurance members regarding making a payment and any other billing inquires
• Used up to 6 different systems at a time, daily
• Send or resend confirmation emails about payments/ previous letters sent
• Opened tickets to seek resolution for accounts containing billing errors
• Trained 50 employees to follow a script to initiate calls in an effort to educate new members about steps in the enrollment process
• Spoke with brokers to verify client status/active membership
• Demonstrate empathy and patience when speaking with irate/defensive members
• Verified and provided account information with strong consideration of HIPAA privacy regulations
• Transfer/escalate members to the appropriate personnel/department
Adecco
Newegg ($11.00/Hr.) 10/2013-08/2014 Whittier, CA
Customer Service Specialist
• Received a certificate for completing an 8 week customer service training.
• Consistently take over 80 calls per day and respond to over 15 emails a day.
• Process payments such as credit card, debit card, and gift card transactions
• Modifying, updating and canceling customer orders upon request
• Opened shipping claims for items damaged in shipping, tampered with or lost in transit.
• Created RMA’s for defective items
• Researched materials provided to assist in implementing problem solving strategies.
• Assist potential customers with website navigation
In-Home Supportive Services, Inc. ($9.50/Hr.) 9/2009-10/2013 Los Angeles, CA
Home Care Provider
• Perform housekeeping duties (cleaning, laundry, and cooking)
• Ensure patient taking medication on time
• Assist with grooming patient daily
• Patiently care and provide assistance to elderly patients
• Instruct and advise patients on household cleanliness, hygiene and nutrition
• Pick up patient prescriptions from pharmacy
• Transport patients to appointments as needed and outings
Jamba Juice ($8.00/Hr.) 6/2009 -3/2010 Huntington Park, CA
Customer Service/Cashier
• Provide customers with product details, such as smoothie blend or preparation descriptions
• Up sell food products
• Prepare smoothies and other menu items
• Process customer’s payments via debit/credit card, gift cards, coupons or cash
• Complete cash drops at the end of every shift
• Order, receive and stock supplies or retail products
• Dismantled and cleaned machinery, properly sanitized juice blenders and cleaned countertops and tables at closing
• Active listening to customer comments and concerns
• Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning
Bunton’s Child Care ($300/ Wk) 03/2008 - 05/2009 Los Angeles, CA
Operations Assistant
• Provided assistance to the reception desk
• Responded to over 100 emails and received over 20 calls daily
• Checking children in/out (up to 20 children daily)
• Updating children profiles on computer and hard copy filing system
• Answering a multiline telephone system (up to 10 lines)
• Successfully taking and recording payments by cash and money orders
• Creating lasting relationships with parents, students and teachers
• Supported children by encouraging their understanding of others and positive self-concepts
• Initiated measurable goals to control inappropriate behavior
• Identified signs of emotional or developmental problems in children
• Coached children in health and personal habits, such as eating and bathroom habits
Education
University of Phoenix Criminal Justice Degree (In Progress) 2010-Present
Centennial Senior High High School 2009 (Diploma)
Contact this candidate