Engineer Test

**+ years of experience in software and hardware testing experience

Summary of Qualifications

•Strong QA methodology, software defect tracking and reporting.

•Very strong in UI testing for both web sites and mobile devices.

•Strong test case design and development based on software requirement specifications.

•Strong analysis skills to find out the root cause of software bugs and the requirement traceability.

•Black box testing and automation testing.

•Very familiar with all kinds of defect tracking tools such as HP Quality Center, Microsoft TFS, Jira, Bugzilla, and similar web-based systems.

•Very familiar with Test management tool such as Microsoft Test.

•Solid experience in mobile device testing.

Technical Skills

Operating Systems

Windows, Android, iOS

Languages

C#, XML, HTML

Scripting Languages

Python, PHP, JavaScript

RDBMS

MS SQL Server, Oracle, MS Access

Automation Tools

HP QTP and Microsoft WTT

Tools

HP Quality Center, Microsoft TFS, Jira, Bugzilla, MS office tools

EDUCATION

Bachelor of Science in Technology

Purdue University, West Lafayette, IN

PROFESSIONAL HISTORY

Everest College, Diploma in Medical Insurance Billing & Coding, 7/2013-4/2014

Software Industry Experience:

Quality Assurance, ProKarma contingent at Sur La Table, 10/2012 - 12/2012

I was responsible for the overall UI testing of a mobile ecommerce website optimized for tablets, iPads, iPhones and Android devices. I interacted in an Agile environment.

I developed a complete suite of test cases in Jira for Sur La Table's new PHP and JavaScript mobile-specific web site.

Performed work in a project meeting environment with development, the test lead and Program Management. I tracked defects in the Jira web-based interface.

QA Analyst, Redmond Technical Partners contingent at Coinstar, Bellevue, WA, 11/2011 - 8/2012

Used SQL Server 2008 for data setup and verification and confirmed the data changes display in the SAP UI. Tested backend web services. I had QA project ownership of a large check verification system. I interacted in an Agile environment.

Tested different Enterprise Serial Bus (ESB Toolkit) integration interfaces in the Coinstar/Redbox internal Enterprise IT environment. I used XML, scripting, SOAP, SAP, JavaScript and tested API's. We used Quality Center for writing manual test cases and defects. I used Microsoft Test Manager / VSTF 2010 for test case status (Pass/Fail) and tracking the overall test status. Used SharePoint for document storage within the QA organization.

QA Analyst, Cook Systems contingent at FedEx, 8/2011- 11/2011

Tested a mobile shipping interface on a Windows Mobile handheld device. Set up shift, break, lunch hour and traffic delay test cases on the Windows server side software and verified information displays on an Intermec ruggedized mobile device.

Verified driver break and delay information passes from and to the mobile device

Ran and updated test cases using HP Quality Center.

Customer Acceptance Engineer, Kforce Professional Staffing contingent at T-Mobile, 5/2011-7/2011

Performed customer acceptance testing on various Android, Blackberry and J2ME devices. Wrote bug reports found in any area of the mobile application. Added and updated test cases for additional features activated in the current phase of development. Ran and updated test cases using HP Quality Center.

Usage of QPST, QXDM tools for battery testing at highway and city speeds during the morning and 4:30pm rush hour cell traffic

Software Test Engineer, iFusionIT LLC vendor at Microsoft, 4/2011-5/2011

Responsible for testing Contacts on Lync Mobile (Office Communicator) on a Windows Mobile device. Verified Lync Server settings, including concurrent PC and mobile online availability. Submitted bug reports found in any area of the mobile application. Updated test cases for additional features added.

Quality Assurance Analyst, Pinnacle Technical Services contingent at AT&T Mobility, 5/2010-12/2010

Executed test cases on more than 50 mobile devices spanning 5 platforms (Android, Windows Mobile, BlackBerry, J2ME & Symbian)

Tested the AppCenter eCommerce sales application on a variety of AT&T handsets, including the Blackberry Torch but excluding the iPhone.

Verified content using SQL queries and verified transaction processing, billing, general functionality and the user experience of the AT&T AppCenter mobile multimedia storefront application. The tests involved the buying and expiration of ringtones, applications, ringback music (that the caller hears), the purchase of and using bundles of multimedia credits, buying options, expiration of ringtones using account/cell number, monthly subscriptions vs. buying application outright, etc.

Filed defects, created and edited test cases, and performed test regression using HP Quality Center.

Performed triage on older defects. Worked with QA leadership on project development, test execution and defects

Set up, troubleshoot and test various hardware configurations and failover scenarios in a test lab environment

Senior Hardware Test Technician, contract-to-hire through Superior Technical Corp. at Emulex Corp., 7/2008-3/2010

Tested two ASIC (application-specific integrated chip) models which efficiently route SAN traffic between servers and devices such as hard drives.

Troubleshot electronics systems for the root cause of errors and setup issues

Ran overnight and multi-day automation tests, including 8/4 gbps traffic tests.

Used DOS scripting to set chip speeds and configurable variables

Recorded trace file snapshots from fibre channel initialization, jamming initialization and errors

Regressed various chip trunking and hardware/firmware settings to verify code fix remains in place

Smoke tested new firmware builds

Worked nearly independently as the only tester verifying firmware for a maintenance release.

Software Test Engineer 3, Excell Data contingent at Microsoft, 2/2008-6/2008

• Wrote bug reports with specific machine OS, application version and other information and attached test error logs. These logs included video recordings from Windows Media Center.

• Diagnosed C# test automation failures as either code bugs or test automation issues using Microsoft WTT (Windows Test Technologies).

• Worked in a lab as part of a team testing a Windows Media Center update.

• Tested integrated MSN Messenger application, communicating quick updates with the team.

• Scheduled nightly test automation and OS install.

• Secured lab machines for developers to try to reproduce bugs.

Software Test Lead, Volt Computer contractor at Puget Sound Energy, 11/2007-12/2007

Software Test Lead

• Worked as a lead on a short-term contract with Puget Sound Energy developing a test plan for an internal Adobe Livecycle IT access request system.

• Set up a bug tracking database

• Wrote a test plan for AutoDesk Utility Design (CAD application) customizations with little documentation available.

QA Analyst, Lincoln Bay contractor at Attenex, 6/2007-8/2007

• Ran and updated manual test scripts on Attenex Document Mapper e-discovery software, which allows you to examine a large body of documents graphically and quickly determine their contents.

• Verified backend data.

• Copied and renamed a SQL 2005 database for use with testing.

• Tested marking and categorization of many document types.

• Tested embedded document viewer functionality, including the grouping of documents by what they contain and how they relate to each other.

• Used Bugzilla to document and review defects.

Software Test Engineer 3, Volt contingent at Microsoft, 8/2006 - 3/2007

• Ran test automation to verify image rendering and performance using MS Windows Test Technologies.

• Used Windows scripting to test printer settings

• Diagnosed C# automation errors and resolved them with employees.

• Verified set-up and compatibility with four different versions of Microsoft Office, .NET 3.0, Internet Explorer 6 & 7 under Windows XP and Vista.

QA Analyst, TEKsystems contingent at T-Mobile - June 22, 2006 to July 12, 2006

• Performed backend testing for T-Mobile Letstalk activations which involved submitting XML for the credit rating and again for the activation of single and family line plans.

• Used SQL queries in Golden Rule to search for active and available SIM's for activations. Submitted XML to add additional lines to existing accounts for Wal-Mart activations. Verified the newly created account activations in the CSM database.

Software Test Engineer 3, Volt contingent at Microsoft - April 5, 2006 to June 20, 2006

• Manually tested and ran scripts verifying Windows Genuine installation. Test duties included verifying the installation of the Windows Genuine Notifier through Automatic Updates and Windows Updates. Verified Notifier messages (nag messages on non-genuine WinXP machines running KB905474).

• Ran C# WTT automation which installed and verifies the installation of Windows Genuine on different versions and service packs of Windows XP.

Software Test Analyst, TEKsystems contingent at Cingular Wireless - October 20, 2005 to April 4, 2006

• Responsible for creating and modifying test scripts for a new feature for Cingular Wireless business web site.

• Become a significant contributing member of QA within several weeks of starting my assignment.

• Tested a new feature and found a critical bug before shipping. The feature was disabled for the release.

• Recorded Quick Test Pro automation for the business web site flows, which includes Phone, Plan Features and Accessories as well as Equipment Upgrade and LNP (Line Number Portability).

Software Test Engineer 3, Volt contingent at Microsoft - February 15, 2005 to September 2, 2005

• Created a Test Plan for online help, a newly redesigned feature.

• Developed new manual test scripts for testing Business feature areas.

• Responsible for testing many of the Small Business features of Microsoft Money 2006, such as Personal and Business accounts, tax features, invoice templates, the functionality of business invoices, business tax categories and business bills.

• Responsible for testing File Operations, Archive (backup), and Advisor FYI (friendly alerts).

• Tested OFX [version of XML] upload/downloads between financial institutions and the MS Small Business Accounting application.

• This was my fifth contract with this group.

Software Test Engineer 3, Volt contingent at Microsoft - October 2003 to October 2004

• Updated and developed new test scripts for testing Business areas as well as online and offline Help.

• Responsible for testing many of the Small Business features of Microsoft Money 2005, such as Personal and Business accounts, tax features and billing templates. I was also responsible for testing online Help, the functionality of business invoices, business tax categories, business bills, Canadian localization and Offline Help.

• This was my fourth contract with this group.

Software Test Engineer 3, Volt contingent at Microsoft - November 2002 to July 2003

• Updated and developed new test scripts for testing Business areas as well as online and offline Help. Responsible for testing the Small Business features of Microsoft Money 2004.

• Updated and developed new test scripts for testing Business areas as well as online and offline Help.

• Responsible for the functionality of Cash Flow analysis, Help, Tools-Options (user settings) and financial planning functional areas. I performed in-depth integration testing of a web-aware application (MS Money), such as statement import and synching of MS Money with the Money Plus web-based product. Covered test areas during an employees' long-term leave. This was my third contract with this group.

Software Test Engineer/Test Lead, Quardev Laboratories, hourly employee, October 3, 2002 to November 11, 2002

• Responsible for testing IT Professional educational courseware from Microsoft

• Verified the steps required to set up a Windows 2000 Active Directory 24-client network. I tested both a manual and an automated setup procedure for the network. Verified courseware software functionality on both client and server (instructor) machines. Tested streaming media playback.

Software Test Engineer 3, Volt contingent at Microsoft - April to July 2002

• Responsible for testing the functionality of Money 2003's HTML Help, the embedded browser, Tools-Options (user settings) and financial planning functional areas.

• Familiar with a script tool used to switch URL's listed in a XML file to test servers. This was my second contract with this group.

Quality Assurance Analyst, Easy Systems, Inc., Salaried - June 1 to September 12, 2001

• Responsible for testing alpha releases of SQL2000-based bank enterprise software called EZTeller32. Verified changes were written to the SQL database. Made edits to SQL tables to add new banking group, bank and branch levels and addition of new employees/tellers. Ran Visual Test scripts simulating bank teller transactions.

• Tested the mature Access-based EZTeller32 product before shipping. Tested Setup and version upgrade of products across different Windows machines on NT and Novell networks.

• Tested EZTeller32 on a Citrix-server based system. I participated in multi-user testing to find file-sharing issues.

Software Test Engineer 3, Volt contingent at Microsoft - February 5 to May 31, 2001

• Responsible for testing SGML download connectivity between Money partners [banks, credit unions and brokerages] and the Money 2001, 2000 and 1999 applications.

• Verified that SGML files conformed to MS/Quicken committee standards.

• Verified that correct checking, savings, money market, stock and bond transactions download correctly to MS Money 2001, 2000 and 1999. Involved in client communication to resolve issues found during testing such as wrong signage, non-compliance to SGML or Money requirements. Suggested improvements to make statements more readable.

Software Test Engineer, QualityLogic, Inc., hourly employee, June to November 2000

• Responsible for testing New User Signup and Registration for a WAP [wireless] e-commerce site and verifying that the HTML web site has the same registration and order information.

• Responsible for writing manual test scripts and documenting testing across different make, model and provider's wireless phones.

• Responsible for testing MSN Mobile website text alerts. Executed test scripts confirming Hotmail builds and service patches on Win CE3.

Software Test Engineer, BEST Consulting at AT&T Wireless - December 1999 to April 2000

• White and black box testing of Axys 3.8 Customer Care software used by Care Reps to assist customers with billing issues and rate plan changes.

• Wrote SQL queries to verify the software was correctly updating the database.

• Used SQL queries and updates on the database to setup test conditions.

• Tested Account and Service level information, phone number/Electronic Serial Number, phone replacement and switching to different wireless calling plans. Verified Group or Family calling plans, billing history, corporate accounts and a tool to highlight eligible new and extended services.

Software Test Engineer 3, Volt contingent at Microsoft - October 1998 to October 1999

• Tested the Edit and Format functional areas of Excel 2001 for Macintosh. Assisted in testing Graphs and Graphing.

• Responsible for Setup testing on MapPoint 2000 (US and Great Britain), Expedia Streets and Trips 2000 and Autoroute Express (Europe and Great Britain) products. Tracked Setup issues on OS's from Windows 95 through NT4 and Windows 2000 Beta.

• Documented MS Data Access Components Setup and Internet Explorer 5 or 4.01 Setup and resultant reboot issues as part of the Geography product installation. Setup for MapPoint, for example, involves a wrapper layer that controls the flow of Setup and calls Data Access setup, IE5 setup and MapPoint setup in that order.

• Compiled a Setup/Compatibility test pass matrix to track OS, browser, Office, MS and Norton product testing by build.

• Used Test Case Manager as a baseline for setup test cases and modified these cases as necessary to reflect the current product.

• Investigated compatibility problems with common Microsoft and Norton applications.

• Tested for shared DLL and other issues with Office 97 and 2000.

Software Test Lead, salaried at ST Labs, Inc. - July 1996 to October 1998 except for 6 weeks at Orrtax below

• Lead about 12 fast-paced short-duration projects from companies such as Hewlett-Packard, Houghton Mifflin, Addison-Wesley, and several educational titles. Testing included functionality, compatibility, critical user interface, installation, connectivity, printing and content.

• Created test strategies outlining project testing, duration, and resources.

• Responsible for interfacing with client to report testing progress and results.

• Produced a test summary report upon project completion.

• Wrote test scripts for fast-paced projects

• Lead the remote test lab software/hardware compatibility testing for the HP JetSuite project. The printer hardware combined printing, faxing, scanning and copying capabilities.

Software Test Engineer, ST Labs, Inc.

• Tested the HP LJ 850 series on multiple European Windows98 and NT4 operating systems.

• Verified HTML Help as well as software installation/compatibility on European OS's. Tested various consumer software including World Atlas, children's games, Internet tutorials and online software.

• Performed critical user interface, compatibility, functionality, printing and regression testing. Assisted new testers, helping them get up to speed quickly.

Software Test Engineer, MSA contractor at Orrtax, September to October 1997

• Responsible for testing an Outlook style user interface linked to a DOS tax form and electronic filing application. I have some experience using SQA Suite automated testing.

Software Test Engineer, independent Contractor at Asymetrix Corp., - April to July 1996

• Responsibilities included testing InfoModeler, a relational database that allows users to design databases using graphical object role modeling on both Win95 and NT platforms.

Software Test Engineer, STL contractor at Velleb, Inc., - December 1995 to April 1996

• Tested a large package shipping and tracking application on Win 3.11 for UPS.

• Responsible for testing the Import/Export function of the SQL database, allowing UPS Shippers to export shipping history information to a separate database or to import from their own business database

Software Test Engineer, ECA contractor Edmark Corporation, August to December 1995

• Tested children's educational programs on both Windows 95 and Windows 3.11.

• Reported various performance, logical problems, memory leaks, audio problems, missing features, etc., in an Access database.

• Tested and reported compatibility problems with different video cards. Performed regression tests.

Gaps:

Helping in the care of my elderly father in a memory care facility and dealing with selling his house in the Midwest. 03/2012-09/2014-current

Everest College, Medical Billing and Coding diploma program, Graduated, 7/2013-4/2014

Twenty weeks of intensive medical insurance billing and coding instruction and medical terms as they relate to coding

Patient Account Specialist, Community Health Center, 200 Hour Externship, 3/2014-4/2014

Responsible for a special project working with Medicare Crossover Claims, procedure and diagnoses information, usage of the DSHS/ProviderOne web site and NextGen software, submitted billing and corrected CPT codes, verified patient insurance status

Training:

C# and other online courses; 2010-2011

Visual Basic training course; 2002

Leadership & Management Training, The Washington Institute at ST Labs, Inc.; March 1997

Bug Identification and Reporting, The Washington Institute at ST Labs, Inc.; December 1996

Contact this candidate