Customer Service Manager
Resume:
Ho Ngoc Thuy
Ho Ngoc Thuy
Customer Service Manager at Agramate Binh Duong (Previous)
+84-094******* **********@*****.*** 31 years old Viet Nam
Experienc 6 years 10 months
e
Human resources
Previous
U&I logictic
Vin Nghin Cu Chu - Trung Tm Pht Trin Khoa Hc Kinh T (CED)
Education
Certificate/Diploma, HR (2009)
Binh Duong Economics and Technology University
Graduated Intermediate Accounting ( 2009 )
Institute of Business management & Engineering
Bachelor in Business Administration
Sales Marketing Services Centure
Certificate B2B Selling Skills ( 2013 )
Nationality Vietnam
Hard working, friendly and would like to work with Vietnamese speaking skill
About me
Experience
Jun 2014 Mar 2015
Sales Manager
( 10 months )
Binh Duong Young Entrepreneurs Corporation
Customer Service Manager
Jun 2013 - Jun 2014
Agramate Binh Duong
(1 year )
-Roviding help and advice to customers using your organisation's products or services;
communicating courteously with customers by telephone, email, letter and face to face;
investigating and solving customers' problems, which may be complex or long-standing problems that
have been passed on by customer service assistants;
handling customer complaints or any major incidents, such as a security issue or a customer being taken
ill;
issuing refunds or compensation to customers;
keeping accurate records of discussions or correspondence with customers;
producing written information for customers, often involving use of computer
writing reports analysing the customer service that your organisation provides;
developing feedback or complaints procedures for customers to use;
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developing customer service procedures, policies and standards for your organisation or department;
Human resources
May 2008 - May 2013
U&I logictic
(5 years )
- Working closely with various departments, increasingly in a consultancy role, assisting line managers to
understand and implement policies and procedures;
- Promoting equality and diversity as part of the culture of the organisation;
- Liaising with a wide range of people involved in policy areas such as staff performance and health and
safety;
- Recruiting staff - this includes developing job descriptions and person specifications, preparing job
adverts, checking application forms, shortlisting, interviewing and selecting candidates;
- Developing and implementing policies on issues like working conditions, performance management,
equal opportunities, disciplinary procedures and absence management;
- Preparing staff handbooks;
advising on pay and other remuneration issues, including promotion and benefits;
- Undertaking regular salary reviews;
negotiating with staff and their representatives (for example, trade union officials) on issues relating to
pay and conditions;
- Administering payroll and maintaining employee records;
- Interpreting and advising on employment law;
- Dealing with grievances and implementing disciplinary procedures;
- Developing with line managers HR planning strategies which consider immediate and long-term staff
requirements;
- Planning, and sometimes delivering, training - including inductions for new staff;
- Analysing training needs in conjunction with departmental managers.
Education
Sales Marketing Services Centure
2013
Certificate B2B Selling Skills ( 2013 )
2012 Institute of Business management & Engineering
Bachelor in Business Administration
2009
Vin Nghin Cu Chu - Trung Tm Pht Trin Khoa Hc Kinh T
(CED)
Certificate/Diploma in Human Resource Management Vietnam
2007
Binh Duong Economics and Technology University
Graduated Intermediate Accounting
Contact Me
Telephone Number +84-084-*********
16th Floor, Becamex Tower, 230 Binh Duong Avenue, Thu Dau Mot city, Binh Duong Province, Vietnam
Address
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