Customer Service Representative

Laurette Plasek ***** Griffon Trail, Lakeville MN 55044 ******@*******.*** 952-***-****

Qualifications

Resourceful in Utilizing Productivity Software including Microsoft Office 2013 (Excel, Word, Outlook, Access, OneNote, PowerPoint) and Adobe Reader; Mastering various applications in depth

Experienced in Navigating Proprietary and Enterprise Software for processing data, performing inquiries and generating reports; Learning new systems readily

Proficient in Organizing Relevant Data into spreadsheets, forms, databases, electronic notebooks and presentations; Providing straightforward reference and analysis; Establishing accessibility through networked connections

Accomplished in Developing Efficient Processes with optimum productivity and accuracy; Improving methods continuously; Documenting procedures into a detailed and structured format

Diligent in Managing Multiple Tasks by detailing items and noting advancement toward completion; Assigning prompts for resuming projects in progress; Working independently and in accordance with management directive

Confident in Assuming Leadership Roles within the company; Undertaking initiative in presenting and implementing progressive ideas; Conducting meetings and training

Conscientious in Providing Quality Service to callers, visitors and company employees; Interacting in a courteous and professional manner

Articulate in Communicating Pertinent Information through written and verbal correspondence with customers vendors and coworkers; Revisiting outstanding issues promptly

Motivated in Gaining Comprehensive Knowledge of company and industry operations by consulting and collaborating with colleagues; Improving job performance and coordination of departmental and intercompany processes

Skills

Accounts Payable reconciliation, payment, delinquency

Accounts Receivable billing, reconciliation, delinquency

General Ledger set up, revision

Purchase & Sales Orders input, tracking

Payroll setup, administration, processing, reporting

Employee Benefits setup, administration, claims

Information Systems development, input, reporting, data-analysis, training

Correspondence & Documentation editing, replying, forwarding, tracking

Electronic & Hard Copy Filing setup, processing, archiving

Phones & Reception assistance, messaging

Experience and Achievements

Office Manager, United Scientific Inc., Little Canada, MN

08/2014 - 01/2015

Successfully and Independently carried out wide range administrative responsibilities required of the job; Learning procedures and computer systems quickly and with minimal instruction or oversight

Developed a highly coordinated documentation system; Providing a means of processing, storing and archiving electronic and hard copy documentation relating to all administrative company functions

Homemaker - Financial Planner & Bookkeeper, Family

2000 - 2014

Homemaker - Home Remodeling Planner & Contractor, Family

2000 - 2014

Parent Volunteer - Girl Scouts Troop Leader, Girl Scouts River Valleys, St Paul, MN

2000 - 2006

Parent Volunteer - Religion Instructor, Messiah Lutheran Church, Lakeville, MN

2000 - 2006

Parent Volunteer - Social Events Coordinator, Messiah Lutheran Church, Lakeville, MN

2000 - 2006

Billing Supervisor, Northwest Home Care, Eden Prairie, MN

04/1996 - 07/1999

Designed and implemented supplemental database information systems; Facilitating the ongoing billing and administration of a substantially growing customer base

Defined policies and procedures relating to departmental processes; Establishing an instruction manual for employee training and reference

Customer Service Representative, United Healthcare, St. Louis Park, MN

10/1993 - 04/1996

Assigned to lead the Positive Action Committee; Evaluating and implementing improvement initiatives relating to departmental policies and procedures

Functioned as Department Proofreader; Critiquing informational documents for accuracy and clarity prior to release to staff

Accounting Operator, Travelers Insurance, St. Louis Park, MN

04/1988 - 10/1993

Developed a precise system of standardized documentation for tracking communications regarding delinquent accounts; Resolving disputed charges effectively

Designated as Department Automation Specialist; Designing and implementing departmental database information and reporting systems

Education

California State University, Fullerton, CA

09/1986 - 05/1987

Mount San Antonio College, Walnut, CA

06/1986 - 09/1986

University of Minnesota, Minneapolis, MN

09/1983 - 04/1985

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