Senior Underwriter
Resume:
Shakara Lewis-Paul
Palm Bay FL, 32909
Summary
• Ability to prioritize and organize functions on daily basis.
• Dynamic and highly qualified Underwriter with extensive knowledge of multiple investor policy, procedures, credit report analysis and financial statements
• Strong interpersonal and communication skills.
• Familiar with fraud detection techniques, lending guidelines, mortgage industry, and loan renegotiating experience analyzing, reviewing, and underwriting complex or large individual consumer requests.
• Underwriter with solid leadership skills who dependably achieves goals.
• Computer Programming Skills
• Knowing Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft
• PowerPoint and Microsoft Outlook Express.
Professional Skills
• Mortgage Loan Underwriting
• FHA VA
• Conventional Loan
• Sub Prime Underwriting
• Reviewing Financial Statements
• Underwriting
• HUD-1 Settlements
• Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft
• PowerPoint and Microsoft Outlook Express.
• Professional Skills
• Goal-oriented
• Reliable
• Excellent communication skills
• People-oriented
• Flexible
• Excellent time management skills
• Analytical
• Inspiring team leader
Experience
Wingspan Portfolio Advisors- Melbourne, FL (May 2013- Present)
Senior Underwriter
• Assigned the responsibilities of approving and denying modification applications through analyzing customer financial information
• Performed extensive analytical calculations, of customers financial documents to ensure the proper work out option where provided
• Partner with loan consultants and processors to evaluate and suggest alternative scenarios for approval, as required
• Perform the responsibilities of evaluating financial status applicants
• Work closely and communicated with collectors on a daily basis to solve any queries.
• Perform tasks associated with reviewing credit reports and financial statements
• Team Lead handling daily management duties while supervisor is out
• Trained new hires
• Tested the design and effectiveness of internal controls by completing walk-through of complex business processes and income calculation changes.
JPMorgan Chase- Melbourne, FL (March 2012 – May 2013)
Junior Underwriter
• Assigned the responsibilities of approving and denying modification applications through analyzing customer financial information for multiple investors.
• Team Lead of assigned specialty group to expedite modification reviews for customers who where is risk of becoming severely delinquent
• Achieved proper compliance and accurate executive level reporting.
JPMorgan Chase- Melbourne, FL (March 2011 – March 2012)
Executive Office Underwriter
• Tasked with handling highly escalated and sensitive files that where escalated through the OCC (The Office of the Comptroller of the Currency) to avoid any further complaints or issues in a timely, professional and courteous manner
• Diligently monitored remediation plans to confirm proper resolution to escalated file per OCC standard.
• Verified that files, financial and customer service were in compliance with established policies by OCC.
• Systematically prepared documents and assembled financial statements for customer and OCC auditor review.
JPMorgan Chase- Melbourne, FL (May 2009 – March 2011)
Relationship Manager III
• Analyze loans and assist customers with various workout options.
• Gather and analyze documents sent in by customers.
• Analyze financial records
• Complete projects as assigned
• Consistently meet objectives and standards.
• Review the status of delinquent accounts and assist in the collection efforts.
• Handle escalated customer service issues.
• Assist in training new team members (traveled to Albany, New York to train new employees when a new site was opened in that location)
Convergys- Tamarac, FL (February 2008- March 2009)
Customer Service Supervisor
• Hired new employees
• Educated customers on company products and services
• Sold products to customers
• Collected payments and made necessary adjustments toward customer accounts.
• Handled escalated issues.
• Operated desktop computer
Bally Total Fitness-Sunrise, FL (August 2005 –March 2008)
Member Service Representative Supervisor and Retail Store Manager
• Managed the day-to-day tactical and long-term strategic activities within the business.
• Reviewed and approved billing invoices and expense reports.
• Recruited and hired new staff each.
• Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth.
• Successfully managed the activities of team members in multiple locations.
• Reduced and controlled expenses by improving resource allocation.
• Reduced amount of employee overtime by effectively delegating tasks.
• Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
• Interviewed, hired and trained new quality customer service representatives.
• Provided detailed monthly departmental reports and updates to senior management.
• Addressed negative customer feedback immediately.
Skills
Computer Programming, credit, customer service, financial, financial statements, Reviewing Financial Statements, Team Lead, Microsoft Access, Microsoft Excel, Office, Microsoft Outlook Express, PowerPoint, Microsoft Word, Mortgage Loan, Prime, Processors, Settlements, supervisor, Underwriting, Core logic, Kroll Factual Data, Data Verify
References available upon request
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