Customer Service Representative

BRENDA LOPEZ

*** ******** *** **********, ********** 95834 United States 916-***-**** **************@*****.***

PROFESSIONAL EXPERIENCE

MCKESSON MEDICAL-SURGICAL RANCHO CORDOVA, CA JUNE 2013-PRESENT CUSTOMER SERVICE REPRESENTATIVE 2

Answering In-bound calls from customers, Reps, and supportive Staff

Placing orders, checking the status of orders, backorders and tracking the status of shipments

Follow up with customers in regards to purchase orders and other account issues

FIRST TECH FEDERAL CREDIT UNION Rocklin, CA Bilingual Customer service Representative May 2012-June 2013

Check to ensure that appropriate changes were made to resolve members problems

Assisted members with their accounts, conducted balance transfers, credit card, auto loan applications

Responsible for cross selling credit unions products such as savings accounts, IRA’s, VISA, Home loans and Auto loans

Golden1 credit union Sacramento, CA Bilingual Customer Service Representative August 2010- May 2012

Assisted members with financial transactions, such as opening new accounts, such as IRA’S, certificate of deposits, and personal loans.

Handled requests from members for transfers of shares to loan payments, share withdrawals, check requests, line of credit advances

Familiar with all types of deposits and loan products, features and regulations

EDUCATION

CALIFORNIA STATE UNIVERSITY, SACRAMENTO, CA BUSINESS MAJOR MAY 2015

VACAVILLE HIGH SCHOOL, VACAVILLE, CA HIGH SCHOOL DIPLOMA 4.3 G.P.A JUNE 2003

ADDITIONAL SKILLS

Strong Interpersonal Skills

Fluently speaks, reads and writes Spanish

Strong MS office and data entry skills

Oraganized, detail- oriented, professional, and a great communicator

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