Customer Service Representative

Maria del Pilar Jimenez

**** ********* ****., ***** ***

Pico Rivera, CA, 90660

562-***-**** **********@*****.***

Objective: Position as Receptionist for the Human Resources Department at UCLA

Professional Experience

03/2011-06/2012 Link Staffing Services

11657 Plaza Rd., Santa Fe Springs, CA

Office Assistant

Take applicant calls and redirect as necessary

Entered data into OPES system as needed

Managed applications efficiently and followed up with applicants in a timely manner

08/2012-02/2013 DD’s Discounts

6101 Rosemead Blvd., Pico Rivera, CA

Cashier

Effectively managed a cash register and maintained cash amounts for entire shift

Stocked and restocked inventory throughout the day

Directed customers to the appropriate departments and assisted as needed

03/2013-Present Pizza Hut

9338 Whittier Blvd., Pico Rivera, CA

Customer Service Representative

Provide excellent customer service for a high-volume store in the region

Coordinate delivery schedules and task assignments for eight part-time staff

Train new hires

Troubleshoot customer complaints

Education

08/2004-06/2008 El Rancho High School, Pico Rivera, CA

High School Diploma

3.04 Overall GPA

06/2011-03/2012 UEI College, Huntington Park, CA

Business Office Administration Diploma

Special Skills

Excellent multitasking, interpersonal, and office0oriented skills

Outstanding interpersonal skills

Problem-solver

Proficient in entire Microsoft Office Suite

Type 30 words per minute

Bilingual in English and Spanish

Exceptional customer service

Professional phone etiquette

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