Vrunda Dhole

* ****** **** ****, ****** MA ***** +1-508-***-**** acqblp@r.postjobfree.com

Health Informatics graduate certification with previous professional experience in pharmacy, hospitality, education and technology industries. Core focus on providing consistent top-notch customer service in Pharmacy services, Training and development, and Hospitality services.

Completed graduate certification in Health Informatics. Specific skills gained during coursework include knowledge and understanding of:

Different aspects of technology implementations to improve patient safety, cost effectiveness and outcome of healthcare.

How to identify relevant data for patient risks including failure mode analysis, root cause analysis and quality improvement.

Information management design to develop a better instructional clinical environment for effective patient care.

Implementation of data security and privacy.

Integration of quality outcome in a safe practice environment.

Different healthcare systems in use globally.

The use of survey platforms like Qualtrics.

Developed and executed a project plan and evaluated the survey tools as project requirement.

Other relevant experience

September 2013- April 2015: Graduate Certification in Health Informatics at Regis College, Weston, MA.

July 2011- July 2013: Led the facility team for BMM 2013 (bmm2013.org). This was a two and half day’s cultural event attended by 3500 guests. This opportunity took my leadership skills to higher level. The responsibilities included dealing with the highest budgeted item for the convention, planned utilization of the facility to serve the needs of 20 committees with 200 volunteers, resulting in a successful event.

Experience as a Pharmacy Technician at a leading Healthcare retail and services provider.

Proficiency in healthcare information technology applications, including common office productivity applications.

Specializations/Proficiency

Certification Coursework: Health Information Systems Healthcare related Database Design and Development Data Analysis Survey platforms (Qualtrics) ADDIE framework Project Planning Use case

Technology Proficiency: Microsoft Office Applications (Excel, Word, Access) Corel Draw Pharmacy Applications

Professional Experience

CVS Healthcare [Woonsocket, RI; 2009 – 2012]

Pharmacy Technician

Customer facing Pharmacy Technician focused on prompt dispensing of prescriptions, and answering related queries. Internal responsibilities required routine inventory management and restocking, and coordination with medical professionals, hospitals and insurance agencies.

Vrunda Travels [Medway, MA; 2005 – 2009]

Principal Travel Specialist

Incorporated a travel agency to serve businesses in the local community. Within a span of four years, built a client roster of over hundred small and mid-sized businesses in the Massachusetts area. Specialized in domestic, international routes and corporate events.

Aspen Technology [Warrington, UK; 1997 – 1999]

Computer Graphic Artist for Training Development (Consultant)

As a technical contributor, participated in the development of training courses for new Chemical and Process Engineering hires. Leveraged software packages such as Coral Graphics and Microsoft PowerPoint to develop pluggable training modules.

University of Manchester Institute of Science and Technology [Manchester, UK; 1992 – 1995]

Computer Assistant (Consultant)

As a Graphics designer, supported the development of departments training courses, presentations & publications. Developed interactive computer-based training packages, self-learning user guides and presentation catalogs for Process Integration department. Provided training and support for University research and administrative staff members.

Formal Education

Graduate Certification in Health Informatics [Regis College, Sept 2013- April 2015]

Bachelor in Technology (BTech) in Computer Studies [University of Salford, United Kingdom]

Bachelor in Science (B.Sc.) [University of Pune, India]

Volunteer Experience

Facilities Chair, Bruhan Maharashtra Mandal (BMM) 2013 Conference [Providence, RI; 2011 – 2013; bmm2013.org]

Education Specialist, ShishuBharti Center for Language and Culture [Lexington, MA; 2006 – 2009]

Vice President, New England Marathi Mandal (NEMM) – Boston-based Indian Cultural Organization [Boston, MA; 2005 – 2007; nemm.org]

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