Desktop Support Engineer

Objective; To secure a full-time, permanent, or contract to direct hire Technical Support OR Desktop Support position preferably on Boston’s North Shore, or Merrimack Valley area’s (east of route 93)

QUALIFICATIONS: A+ (A Plus) CompTIA Certified since 1997 (#COMP10053441). Certified for repair of 54 HP Laser Jets & Engineering Plotters, and Xerox Engineering copiers. Currently working /studying towards the Network+ Certification.

EMPLOYMENT EXPERIENCE:

RCH Services (My Own Company) IT Computer /Consulting Engineer Danvers, MA

1/2003 to Present Performed short term contract /project work. as a technical resource to support configuration, deployment, maintenance, enhancements and upgrades while servicing computers, fax machines, scanners, copiers and printers. Performed IMAC’s (Installs, Moves, Adds, and Changes) of computers, or software. Built network cabinets with servers, routers and switches. Installed /replaced POS equipment. Provided technical and desktop support in person or via remote desktop. Setup wired and wireless networks. Experience in GMP, HIPAA, ISO9001 and FDA regulated environments Ability to maintain high quality: attention to detail, deployment of robust and reliable systems requiring low maintenance, thorough testing of solutions

Some of the company’s previously worked in, at or for in hardware support at Analogic, Applied Materials, Boston College of Finance, Hanscom Air Force Base, Hewlett Packard, Hologic, Mass Audiology, Mass Executive Office of Transportation, Merrimack Valley Hospital, Micrion, Millipore, Pfizer Pharmaceuticals (2X), Wyndham Hotels, Varian Associates, and Xerox,.

Most recent long term positions:

Merrimack Valley Hospital, Haverhill, MA

March 2013 to June 2013 Desktop Analyst/ Win7 Deployment Engineer

Deployed new HP pc’s while also changing from XP to Win7, Meditech upgrades and a new network domain while doing Desktop support activities.

Pfizer Pharmaceuticals Andover, MA

6/2011 to 3/2012 and 9/2014 to 12/2014 Level 2 and 3 Desktop Support

PC deployments, and builds (using Ghost image) and the support of Bench-top computers, laptops, printers and other devices in Labs and Suites (Clean rooms) supporting validated and non-validated, diverse lab systems and software. Participation in video conference support, and hardware/asset inventory management from receiving to disposal), Completed tickets using HP Service Center. Network connectivity and manual software /patch deployment where required.

Executive Office of Transportation:-Mass Highway & RMV Boston, MA

7/2006 to 7/2007 Help Desk /Desktop Support Technician

Answered and serviced user calls either via remote desktop access or in person to Top Management; both executives and non-executives. Changed the Xerox copier supply system from reactive to pro-active so the machines reported to me via email when it was jammed or needed supplies before a person could report it!

EDUCATION:

Xerox School Xerox Copier Repair Training (2000)

New Horizon’s Intermediate & Advanced Windows 95 (1996)

CompUSA /Wave Technologies Novell 3.11 CNA /CNE training (1993)

Sylvania Technical School Digital /Computer Electronics Technology (1986)

Sylvania Technical School Radio & TV Electronics Technology (1978)

Electronics: Worked for ISO 9001 & GMP Certified Companies that were in the Semiconductor and Medical device fields. Sourced out electronic parts, wrote and corrected test documentation, ECO’s, and BOM’s. Electronics soldering, testing, repairing to component level with calibration experience of analog and digital boards, cables and test fixtures or jigs along with electro-mechanical pneumatic units using schematics, using oscilloscopes, DVM’s, logic probes, signal generators, and EPROM /PAL programmers. Repair of low and high voltage power supplies. TV/VCR and monitor repair.

Hardware: Installed and configured dial-up, cable, and DSL setups (wired & wireless) using various routers, hubs, and switches. Repair and preventative maintenance of typewriters, various printers such as dot matrix, inkjet, LaserJet printers (color & black /white), fax machines, large engineering copiers and regular copiers. Built computers from scratch, along with configuring, testing, and diagnosing them, along with their accessories or peripherals. Installed, Maintained, and repaired Cable TV (7yrs),and Master Antenna systems, phones a/c and low voltage d/c wiring, Phone & Network (Cat-5e) wiring. Performed Dell computer and Lexmark printer /copier deployments or “refreshes”, POS scanner equipment, and Digital Time clock refreshes also. Performed Network integration and testing of workstations, Cisco routers and switches along with HP servers with UPS units into Cabinet Assemblies.

Software: Installed, Configured, and troubleshooting MS-DOS, Unix, Win95 to Windows 8, Microsoft Office 2010 (Access, Excel, Word, and Outlook). Used Ticketing systems such as Track-It, HP Service Center, and Footprints Service Core. various Maintenance Utilities, anti-spyware, antivirus programs, various internet browsers. LAN Networking skills using Ethernet and Internet Network protocols such as FTP, TCP/IP, POP, SMTP, SSID, ipconfig, ping, wireless security, etc. Provided technical /desktop support in person or via remote desktop using programs such as “RealVNC” and “Logmein”. Designed, built, and managed non-profit websites (Please visit http://www.birka732.com) using “Namo Web Editor” or “Adobe Dreamweaver”, Meditech 6. Upgraded the firmware on Philips LCD TV’s in hotels

Other items; Home remodeling, auto repair, welding, woodworking using various tools such as air, hand and power. Develop and maintain high quality documentation including Configuration and Design documents, Installation and Operational Qualifications, SOPs, etc.) and execute validation test scripts

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