Customer Service High School

Precious J. Payne

**** **** ******* ******, *.E. Apt. #201

Washington, D.C. 20019

202-***-**** cell

***************@*****.***

Objective: To obtain employment with a company that will utilize my knowledge, skills and abilities.

Education: High School Diploma- Anacostia Senior High School and Business Technology Trade Certification- February 2014; Harpers Ferry Job Corps, Harpers Ferry, W.Va. 25425

Certification: OSHA Certified Harpers Ferry Job Corps, Harpers, WV 25425

Skills and Abilities:

Ability to utilize appropriate personal and work ethics in the use of a computer system, and use the internet as a resource for office information and research.

Load, launch and close software program; open, create, edit and save symbol information using touch system and correct techniques including such common word processing techniques as cut, copy and paste text, transfer and save electronic files such as email attachments, and use spell checker and other edification programs.

Knowledge of applications using Microsoft Office 2010: Word, Excel, Access, PowerPoint, and Publisher 2010.

Ability to use manual and calculator skills in addition, subtraction, multiplication, division and converting percentages and fractions to decimals.

Knowledge of proper grammar, sentence structure, spelling and punctuation to communicate verbally and through written communications.

Ability to organize, prioritize and plan work, use office reference handbooks, and manage appointments, reservations, and itinerary schedules.

Skill in the use of telephone etiquette and the use of voice mail to place, screen and transfer telephone calls.

Ability to utilize a photocopier and fax machine to transfer hard copy documents, and to create and maintain a hard copy file system.

Work Experience: Work Based Learning Internship: February 2014 –March 2014; Academic Assistant, Customer Service, filing, Xeroxing, etc.

Awards/Honors: Employability Completion Certificate, Outstanding Student in Business Tech Trade, Student of the Month, and Room of the Month Award

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