Management Technical Support

David Damian

**** ***** ******* ****, *****, CA *1935 Phone: 619-***-**** Email: **********@*****.***

SUMMARY OF QUALIFICATIONS

Experienced IT Professional with CompTIA Security+, Network+, Novell CNA certifications. Along with a Bachelor of Science degree in Business Administration/Management Information Systems as well as over ten years of experience in Information Technology. Over eight years of experience in day-to-day management of IT department and in configuring, upgrading and maintaining company’s systems, networks and associated hardware and software in addition to management of department’s budget. Experienced in PC setup, repairs, installation and configuration of software applications for computer systems. Expertise in technical support, systems programming, management, and in supporting organizations local area network (LAN) and wide area networks (WAN), and maintaining network hardware and software. Skilled in monitoring network to ensure network availability to all system users and performing necessary maintenance to support network availability. Knowledgeable of business management practices with exceptional customer-focused approach. Committed to self-education to stay current with changing technologies.

TECHNICAL SKILLS

IT Management

Help Desk Support

LAN/WAN

PC OS (2000, XP, Vista, Win7 and 8)

VLAN

VPN

MS Exchange

VMware Installation/Maintenance

Hubs, Routers and Switches

Cabling and Installation

DNS

LAN/WAN

Networking Protocols (TCP/IP)

Email Applications

Active Directory

Virtualization

IP Addressing

Network Planning

Troubleshooting

Anti-Virus

MS Office

EDUCATION AND TRAINING

Microsoft MCSA Windows Server 2012 pending 2015

Cisco CCNA Security pending 2015

CompTIA Network+ ce 05/2015

CompTIA Security+ ce 12/2014

Novell CNA Netware 3.12 1996

Bachelor of Science in Business Administration / Computer Information Systems

National University, San Diego, CA

WORK EXPERIENCE

IT MANAGER 11/2004 – 7/2012

Van Can Company, San Diego, CA

Managed IT department’s annual budget of $350,000 and saved $100,000 of company annual budget after first year. Solely provided Help Desk Support for 100 plus end-users in three time zones. Implemented VMware virtualization technology. Responsible for network planning and implementation. Maintained LAN/WAN services and site-to-site VPN connectivity. Performed Active directory setup, troubleshooting and administration. Developed and implemented solutions for network problems. Maintained data centers, wiring closets, cabling, servers, consoles, switches, and routers. Managed Microsoft Exchange Server 2003/2012. Responsible for change control, change log, and downtime log procedures for all critical services. Acted as direct contact for vendors, suppliers, and service providers. Documented and tracked network, network assets, projects and installations.

OWNER AND COMPUTER CONSULTANT 11/1997–10/2004

InfoAge Online, San Diego, CA

Provided clients with full range of technical support services for their networks, workstations, remote computing, communications, and internet needs. Conferred with clients regarding the nature of their information processing and computation requirements. Identified client challenges and opportunities for improvements; made recommendations, and implemented solutions. Determined computer software or hardware needed to set up/upgrade computer systems. Consulted with management to ensure agreement on software/computer system design. Developed, documented and revised system design procedures, test procedures, and quality standards. Installed, tested, documented, maintained, and monitored computer programs and systems. Provided training on hardware/software operation and use.

NETWORK ENGINEER 8/1996–11/1997

Apex Business Systems, San Diego, CA

Configured wide area network (WAN)/local area network (LAN) routers and related equipment. Configured security settings and access permissions for groups and individuals. Documented network support activities. Installed network software, including security and firewall software. Identified/troubleshoot the causes of networking and connectivity problems, using diagnostic testing software and equipment. Evaluated LAN/WAN performance data to ensure availability and to identify network problems. Analyzed and reported computer network security breaches and attempted breaches. Determined network’s hardware/software requirements, such as platforms, interfaces, bandwidths, or routine schema.

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