Manager Customer Service

James Scott

*** ******** ******

Hudson, NC *****

828-***-**** cell **********@*****.***

SUMMARY

Highly qualified and self- motivated leader in Management and Supervision with 16 years management experience in furniture production and quality control, and with track record as effective business strategist and proactive team leader/ team builder. Valued as leader who is focused on planning and organizational, decision- making, hardworking, creative, and able to troubleshoot complex problems to consistently meet or exceed goals and contribute to bottom line. Adept at managing multiple, diverse tasks simultaneously while managing high pressure situations. Targeted strengths include:

* Management * OSHA/ HAZMAT *Resource Allocation/ Cost Controls * Supervisor

* Production Process Management * Licensed Forklift Operator * Production Scheduling

* 5S & S6 Procedure * Profit/ Loss Management * Inspection Quality Control

* Software: E21, CAD, Inventor, Excel and Epicor

RELEVANT EXPERIENCE

IDEALITALA, Hickory, NC

Production Manager

Overseeing the production process, drawing up a production schedule; ensuring that the production is cost effective; making sure that products are produced on time and are of good quality; working out the human and material resources needed; drafting a timescale for the job; estimating costs and setting the quality standards; monitoring the production processes and adjusting schedules as needed; being responsible for the selection and maintenance of equipment; monitoring product standards and implementing quality-control; liaising among different departments, e.g. suppliers, managers; working with managers to implement the company's policies and goals; ensuring that health and safety guidelines are followed; supervising and motivating a team of workers; reviewing worker performance; identifying training needs.

ADDEN FURNITURE, Hildebran, NC

Shop Manager / Production Manager

Provide management oversight for Machine Room, Finishing and Assembly (CNC, Panel Saw, Edge Bander, Boring Machines) processes and supervision of 100+ employees. Plan and schedule production activities and supervise production processes, ensuring effective management of production lines and quality product output on time and within budget. Estimate production costs and determine high quality standards; monitor production practices and set schedules as required, allocating materials and human resources for greatest efficiency and cost saving. Select and maintain equipment, supervise product standards, and enforce quality control programs. Collaborate with other managers to execute organizational policies and goals by supervising and inspiring team of workers/ direct reports to perform at optimal levels. Interface with vendors to maintain quality and cost effectiveness through estimating production costs while ensuring adherence to the company policies and goals.

WOODCRAFT, Hickory, NC

Quality Control

Investigated customer issues and complaints related to product quality, ensuring high level of internal and external customer service. Supervised work of final inspectors and all inspection activity to ensure standards were met throughout production cycle. Developed, collected and analyzed product samples, statistical data and product specifications to align with standards; created, implemented and documented inspection criteria and procedures. Formulated, documented and maintained quality standards and on- going quality control objectives: coordinated objectives with production with plant manager to maximize productivity and quality standards. Communicated quality control test results and provided feedback and interpretation to production management and staff. Produced reports regarding non-conformance of products or process, daily production quality, root cause analysis, and quality trends. Supported development of product specifications to ensure error free procedure and products; played active role of on internal continuous improvement teams, designed, developed and implemented quality control training programs. Ensured compliance with safety standards, corporate guidelines and business ethics.

ADDITIONAL EXPERIENCE

BROYHILL FURNITURE IND., Lenoir, NC -

Rough End Supervisor

Consistently promoted to increasingly complex and responsible positions from entry-level

employee to management for all production within rough mill area to meet required

deadlines, and supervised over 100 employees.

EDUCATION & SKILLS TRAINING

A.A.S. Business Management (in progress), University of Phoenix

GED, Caldwell Community College & Technical Institute, Hudson, NC

Certificates: CAD, Inventor 2014, Epicor, Excel, S5 & S6 Procedure

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