Customer Service Administrative Assistant
Resume:
NICOLE RYAN
HUNTINGTON BEACH, CA 92646
******.******@*****.***
OBJECTIVE:
To obtain a Technical position with a successful company where I can gain employment experience in this field and advance in my career path in Software Development.
EDUCATION:
06/2014-Present
ITT Technical Institute, Orange, CA
Course of study: Software Development /Associates Degree
GPA: 4.0
09/1996-06/1999
Fountain Valley High School, Fountain Valley, CA
Graduated with California High School Proficiency Test
GPA: 3.2
12/2004
Obtained GED Certificate
CERTIFICATES/ OTHER SKILLS
Type 60-70 WPM, 10-Key certificate, efficient in Microsoft Word, Excel, Access, Power Point and Publisher
Experience with Java and Microsoft Visual Studio 2013, C#, C++, XHTML, CSS, HTML5
and limited experience with JavaScript
Knowledge of the Software Development Life Cycle
Extremely organized and able to multi-task, fast learner, ambitious, and eager to obtain as much knowledge as possible in the Technical Field.
Key skills also include research, problem solving and extremely efficient in most Windows Operating Systems, especially Windows 7 and Windows 8, some knowledge of Linux.
PROFESSIONAL EXPERIENCE:
Owner/Operator
EZ Diagrams and ezdiagrams.com
04/2015 – present
EZ Diagrams is a web-based property diagram service developed to assist the Pest Control Industry in their report-writing process.
Administrative Assistant/ IT 04/2011-present
Americana Termite Co., Inc 1711 E.20th
St, Signal Hill, CA 90755
Maintain annual service files, keeping them up to date with signed contracts, scheduling appointments, resolving any
problems, billing and collections.
Providing IT support for the office,
Typing reports and completions for both homeowners and escrow companies
Structural Pest Control Board reporting (WDO reporting)
Answering phones and emails, other general office duties
Printing Specialist 09/2010-03/2011
Performance Graphics Hwy 95, Bullhead City, AZ
Printed architectural plans for building projects in the area
Maintained plan room for General Contractors in the area to view plans
Searched for new projects out for bid
Delivered printing orders to casinos in Laughlin, NV
Miscellaneous printing such as business cards, flyers, etc.
Customer service/ cashier
Administrative Assistant 04/2008-03/2010
Americana Termite Co., Inc 1711 E 20th
St, Signal Hill, CA 90755
Maintained annual service files, keeping them up to date with signed contracts, scheduling appointments, resolving any
problems, billing and collections.
Typed reports and completions for both homeowners and escrow companies
Structural Pest Control Board reporting (WDO reporting)
Answering phones and emails, other general office duties
Cake Decorator/ Baker 03/2006-01/2008
Vons Edinger Ave, Huntington Beach, CA
Customer service
Decorated all cakes for the display cases as well as custom cake orders
Wedding cakes
Baking breads, muffins, doughnuts, cookies, etc.
REFERENCES
Laryn Watson 949-***-****
Eric Turner 310-***-****
Patty Schlenk 562-***-****
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