Manager Customer Service

Steven L Richardson Jr.

**** ** ***** **** •Topeka, Kansas 66610

785-***-**** • *************@***.***

linkedin.com/in/srichardsonjr

Manufacturing Manager

Established, results oriented manufacturing manager experienced in leading groups of 20-100 team members in high-volume, fast paced environments while executing; Lean manufacturing, Continuous Improvement and 5S methods to assure quality, safety, productivity and maximization of profits.

Work Experience

Goodyear Tire & Rubber Co. - November 2007 to April 2015.

Goodyear Tire & Rubber Co. has nearly 70,000 employees in 26 countries and manufactures products in over 60 facilities.

Area Manager, Mixing, Topeka Ks. – 11/07 to 11/10

Area Manager, Over-The-Road (OTR), Topeka Ks. – 11/10 to 04/15

Responsible for supervising and supporting production team members to meet and exceed daily production goals. Achieve business initiatives, including cost, quality, safety and delivery while utilizing LEAN and CI methods.

Produced daily production reports highlighting wins and identifying areas for improvement. (Mixing & OTR)

Fostered one-on-one feedback with team members to enhance productivity. (Mixing & OTR)

Facilitated safety awareness communications through Safety Huddles and audits. (Mixing & OTR)

Authored Standard Work Documents and Communication books for all machine locations. (Mixing)

Forecasted and planned Level Cure scheduling for OTR department. (OTR)

Enforced proper storage of products, materials and tools utilizing 5S methods. (Mixing & OTR)

Launched detailed 5S preventative maintenance projects on equipment improving up-time by 20 to 30%. (Mix)

Executed accident investigation to reduce potential injury. (Mix & OTR)

Walgreen’s Corporation - June 2000 to November 2007

Walgreen’s is the largest drug retail chain in the United States with 8,217 stores in 50 states

Assistant Manager 6/00 to 06/03

Executive Assistant Manager 06/03 to 11/07

Supervised 10-20 team members to ensure quality customer service and to meet sales goals and company objectives. Managerial duties included purchasing, inventory control, merchandising, scheduling, employee training and vendor relation.

Forecasted all weekly sales and made changes in purchasing to meet customer demand.

Coached staff and peer groups in daily activities and training.

Orchestrated all plan-o-gram store changes per corporate directive.

Outperformed most stores in district.

Core Competencies

• Mentoring & Coaching

Lean Manufacturing • Ergonomics • Briefs & Best • Continuous Improvement • Kan Ban • Kaizan • Inventory Control • Scheduling • 5Y • Communication Skills • Leading Unionized Employees • Convergent Diagnostics • OSHA 10 • 5S • Capability Studies • Payroll • Purchasing • Electrical and Mechanical Engineering • Merchandising • Supply Chain Management • Sales • Team Building

Education

BA in Mass Media, Public Relations emphasis

Washburn University, Topeka, KS

Technical Skills

AS400 • Payroll • MSDS • Excel • Word • Outlook • Power Point • POS Systems

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