Customer Service Representative
Resume:
Professional Summary
Skills
Work History
Education
JOSEPH BETHEA
*** ***** **, *********, ** 28801 Cell: 828-***-**** acqbfv@r.postjobfree.com
Customer-oriented [Customer Service Rep] successful at troubleshooting and handling customer support issues
in a timely manner. Energetic [Customer Service Rep] with strong time management skills who thrives in a fast-
paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer
service through active listening and problem solving. Call Center Representative with expertise providing
customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
l Skilled in call center operations
l Customer interface expertise
l Multi-line phone operation proficiency
l Customer service award
l Completed telephone training seminar
l Exceptional workflow management
l Marketing savvy
l Adheres to customer service procedures
l Strong problem solving aptitude
l Persuasive speaker
Customer Service, Banking, 05/2013 to Current
Sitel – Asheville, NC
l Effectively managed a high-volume of inbound and outbound customer calls.
l Answered a constant flow of customer calls with up to [number] calls in queue per minute.
l Addressed and resolved customer product complaints empathetically and professionally.
l Defused volatile customer situations calmly and courteously.
Associate of Applied Science: Office Admin, Current
Abtech - Asheville, NC
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