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Customer Service Manager

Location:
United States
Salary:
Negotiable
Posted:
June 19, 2015

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Resume:

Darrin R. Jankowski acqbdk@r.postjobfree.com

*** ******** ***** **. **** 636-***-****

Union, MO 63084 Cell 636-***-****

Lead in a Position of Operations Management

Safety conscious, energetic Manufacturing Leader with progressive experience in manufacturing and business management. Keen ability to communicate and listen to varied levels of the business. Demonstrated ability to manage safety, people, processes, lean, quality, and financial performance. Self-starter and team player always looking for the overall success of the business. A business is made by promoting excellent people and building trust.

Professional Experience:

Plant Manager

Pharma-Tech Industries 2012 – June 2015 Manage day-to-day operations of an FDA approved topical powders and ingestible plant employing 120 team members.

Effectively manage all departments including production, maintenance, warehousing, shipping and receiving, Customer Service and Human Resources

Managed the production scheduling and forecasting to ensure all plant capacity, economic inventory quantities, and raw materials management are kept financially secure

Operated off a P&L budget which included Safety, Sales, Operations, Maintenance, Shipping, and Quality

Expanded the company from operating out of one facility to three in preparation for growth in the ingestible market.

Interacted daily with sales leads to ensure customer product launches and changes are strategically implemented in accordance to customer expectations.

Production Manager

Rexam, High Barrier Food Containers 2006 - 2012

Managed day-to-day operations of a 24/7 food product container manufacturing plant employing 230 team members.

Promoted, trained and adhered to all plant safety actions and awareness through the DuPont “Stop for Safety” program

Effectively managed 4 production shifts by properly planning, communicating and coordinating safety practices, operations procedures and prioritizing customer scheduling, including a print department using dry offset equipment

Experienced and managed a growth of 20 increased capacities in production through installations of 3 brand new rotary thermal forming extrusion lines

Managed the production scheduling and forecasting to ensure all plant capacity, economic inventory quantities, and raw materials management are kept financially secure

Operated off a P&L budget which included Safety, Sales, Operations, Maintenance, Shipping, and Quality

Increased plant capacity for production and warehousing space by embracing LEAN tools utilizing 5’s, TPM, VSM, SMED, and Six Sigma

Adhered to Food Safety practices under the strict guidelines of “AIB” standards

Administered and adhered to all Human Resource Policies

General Manager

Lindsay Windows and Doors 2002 - 2006

Lindsay Windows manufactures vinyl windows for the residential market.

Oversaw operations and sales area of the Missouri Plant Division

Managed day-to-day activities of business functions including Sales, Production, Quality, Safety, Accounting, Customer Service, and Human Resources

Managed Customer Service to focus on customer satisfaction

Managed accounts receivables and payables

Site Manager

Specialty Coating Systems, Cookson Corporation - Fenton, MO 1998 – 2002

Specialty Coating Systems is the world’s leader in manufacturing and service of parylene coatings.

Directed day-to-day activities related to production, distribution, and facility operations

Performed all interviewing, hiring, training, disciplining, and appraisal for all direct reports

Managed a P&L budget maintaining costs to sales and operating profit

Fielded customer calls to meet and ensure production, internal and external expectations

Implemented and achieved ISO 9001:2000

Adhered to all OSHA and safety requirements focusing on ergonomics, employee safety training, and proper disposal of hazardous waste material

Manufacturing Engineer

Electrovert, Cookson Corporation - Camdenton, MO 1994 – 1998

Electrovert manufactures reflow and wave soldering equipment for the electronics industry.

Education

Bachelor of Science, Industrial Management

Southwest Missouri State University

Special Interest and Personal Involvement

Union Chamber of Commerce Board President (7 years)

Board Member of the Union Development Corporation

Member of the Knights of Columbus

Youth Athletics



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