Customer Service Sales

Robin R. Victor

** **** ****** • Addyston, OH ***01

513-***-**** • *************@*****.***

Summary

Multi-skilled professional with excellent administrative support, customer service, and accounts receivable background. Expert in data entry; proficient in Word, Excel and Filemaker. Accustomed to customer-focused communication; accurate and dependable line worker.

Professional Experience

us bank/Office team -cincinnati, OH 02/2014

One of Cincinnati’s respectable banking establishments.

Loss Mitigation/Underwriting Support

Entering and handling loan/confidential information for the Loss mitigation department

Proofreading and correcting all information included in RMA packages completed on schedule.

Collect and organize information

Training new employees office procedures

Manage multiple projects and deadlines simultaneously

Cincinnati public schools/accountemps -cincinnati, OH 10/2013-01/2013

Largest school district in Hamilton County.

Accounts Payable Clerk

Processing invoices in Eprohio program

Researching reports/statements

Communicate with vendors invoice issues

Electronic filing

In person and telephone customer service skills

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Bassett Furniture-cincinnati, OH 05/2013-08/2013

One of the largest furniture stores in American they produce the finest furniture custom made.

Lead Administrative Asst

Take in all incoming cash transactions on sales quotes and sale orders.

Run daily sales and written sales reports using stories and excel.

Assist sales people, store manager with new customers

A/R and A/P reports daily for store manager..

LDI, Inc. – Lawrenceburg, IN 11/2008 – 12/2011

One of the largest beverage alcohol distilleries in the world and produces a variety of customized and premium grade whiskeys, gins and neutral grain spirits.

Bottling Operator 2

Operated and maintained running of all bottling line equipment including fillers, labelers, packers and sealers

Performed preventive quality checks on bottles and boxes to maintain efficient line operations

Proactively helped other operators who needed assistance

Received letter of commendation from management for service above and beyond

Robin R. Victor page 2

Oil Distributing Co. – Cincinnati, OH 07/2005 – 07/2006

Oil distribution company servicing all lubricant, coolant and chemical needs in the auto and industrial markets.

Administrative Assistant to Warehouse

Input all tank information into spreadsheets for 68 tanks; ensuring accurate coding to eliminate wrong loads on the trucks

Fielded incoming phone calls scheduling all oil deliveries to the warehouse

Accurately input data of daily inventory using accounting ACCPAC system

Prepared record of mileage for each delivery truck, ensuring efficiency of truck drivers

Scheduled next day truck deliveries by city routes, maintaining effective routing

Ryan’s All Glass – Cincinnati, OH 05/1996 – 08/1998

Residential and commercial glass replacement specialists

Accounts Receivable – Data Entry

Organized all work orders from all departments

Processed all daily invoices, ran, and generated reports for all daily payments for business accounts

Handled daily deposits of all incoming payments

Contacted and maintained past due accounts

Belcan / BGP Services – Cincinnati, OH 05/1990 – 04/1996

Provider of engineering, staffing, and other outsourcing solutions. Contracted work for Procter and Gamble Diaper Lines / Soap Lines.

Records Control Design Clerk

Administrative support provided for Project Engineers

Prepared engineering and construction packages, including verification that required inclusion of technical information, and transmitted the inquiry to the P&G plants

Created daily budget spreadsheets

Project Controls Assistant

Administrative support provided for senior buyers

Organized information to complete daily spreadsheets

Prepared inquiry packages, including verification that required technical and commercial information was present, and transmitted the inquiry to selected vendors

Recommend purchases and obtain appropriate technical concurrence

Education

St. Bernard-Elmwood Pl. St. Bernard, OH

Completed courses in:

Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Filemaker 3.0,Lotus notes, EprOhio

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