Management Training

Human Resource Management Training Learning & Learning & Development Training Professional

Offering over two decades of progressive experience developing and managing a wide range of learning and development strategies, identifying training needs, providing interventions through blended e learning, instructor led, consulting, facilitating, coaching and measuring training effectiveness for Fortune 100 organizations predominantly in the restaurant and casino business. Proven track record of designing and implementing in-depth learning programs to improve employee performance and drive measurable operational results. Demonstrate superior leadership skills coupled with ability to acclimate to and thrive in dynamic, fast paced environments.

KEY AREAS OF EXPERTISE

Human Resource Management/Strategy

Organizational Development

Learning Facilitation

Competency Mapping/Development

Virtual/eLearning development

Training Program Development & Scheduling

Training Needs Assessment

Financial /business acumen

HR Systems Expert

Leadership/Employee Curriculum Development

Performance Management

Change Management

Project Management

LMS Management

Succession Planning

EXPERIENCE & ACHIEVEMENTS

Orion Learning, Brampton, Ontario Canada 1-2015/current

VP of Business Development (Contract Work)

SMT Learning Perth, Ontario, Canada 7/ 2014-12/2014

VP of Business Development (Contract Work)

Responsible for developing an inbound marketing strategy and laying the foundation for a sales team.

Projects & Accomplishments:

Developed and implemented a robust inbound social marketing strategy using the hubspot software platform

Increased traffic to the company website, tenfold

Wrote over 2 dozen blogs to drive sales traffic to the website

Closed several deals with revenue value of $200,000

Coached operations team in how to better manage clients

Developed relationships with several key product resellers

Worked with the Nigerian government to develop a plan to build a skilled workforce, project is ongoing

RUSH ENTERPRISES LTD: New Braunfels, TX 4/ 2013-2/2014

Director of Learning & Development

Responsible for creating and implementing the overall strategic learning and development plan for Rush Enterprises. Conduct training needs analysis and develop objectives and priorities for the organization. Ensure compliance with all applicable regulations and corporate standards, through leadership and management of training process and systems.

Projects & Accomplishments:

Developed and implemented a customized leadership competency model.

Implemented a Learning Management System (Cornerstone) for 5,500 users.

Successfully delivered several dozen virtual webinars focused on driving used and new truck sales.

Designed several e-learning modules based on the fields specific needs.

Assembled a learning team in three months, two instructional designers, and 2 training managers.

Grew e-learning engagement from 0-1800 in a three month period.

Developed a strategy for moving the organization toward customer centricity.

Developed several process solutions for accounting, reducing dealer open tickets from $1M in receivables in 90 days to $200,000.

TALENT BLUEPRINT LLC: Las Vegas, NV 5/2009-3/2013

Owner/ Founder

Provided consulting services to improve the strategic effectiveness of the HR function and implement HR best practices for and Learning business systems to drive revenue and profitability for several clients.

Projects & Accomplishments:

Consulted a restaurant owner and prepared her restaurants for sale. Increased revenue by 10% and reduced turnover by 30%

Successfully designed and implemented a coaching for performance program for several hotel clients. Reduced turnover by 15% and improved employee commitment based on customers in house surveys.

Coached a hotel executive team and helped them achieve 5 star rating for their hotel and restaurant.

Developed a comprehensive business proposal for a new food concept (Spicy Pizza).

Successfully implemented a series of training workshops for gaming and hotel staff at several casinos.

Provided HR/Training/Marketing/Finance and Gaming services for Shoshone Bannock tribe, increased revenue by $2M.

Developed an in-house Training and HR department for client.

ELLIS GAMING & ENTERTAINMENT LLC: Las Vegas, NV 3/ 2008-6/2009

Senior Vice President of HR/ Training & Development

Designed HR and Operational processes develop organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives and its clients, Native American casinos. Coached and mentored gaming executives

Projects & Accomplishments:

Implemented programs to drive revenue growth by 10-25%, for several tribal clients.

Developed systems and processes for several departments in our clients gaming facilities.

Implemented “Employee Engagement Survey” process to ensure high levels of employee engagement.

Increased revenues for Fort Hall Casino by $3M in 8 months, developed and implemented several key systems to improve efficiencies and reduce shrinkage

Developed and implemented an aggressive marketing strategy to drive revenues for Fort Hall Casino

Lead contact and consultant for all clients, developed strong relationships and high levels of trust

Recruited and developed several key positions for clients, CFO, Director of HR& Hotel, Training managers, Slot Director and CEO.

AMERISTAR CASINOS INC: Las Vegas, NV 3/2006-2/2008

Director of Training & Development

Led the planning and implementation of all company training initiatives and programs. Worked with senior managers and industry experts to devise innovative and impactful ways to deliver meaningful content. Provided guidance on effective change management activities and management of outcomes. Led 7 casino property training teams

Projects & Accomplishments:

Implemented and facilitated Ameristar culture orientation sessions for 1400 employees and 250 leaders using a culture map.

Achieved an 11% turnover reduction, 80% improvement in departmental goal achievement, and enhanced morale amongst employees and management in one year.

Experienced a 75% success rate in leadership and business behavior using a 360 profiler.

Implemented a one day classroom-based business simulation (Zodiak), 80% of participants commented that they would change how they managed their current budgets.

Developed and implemented a Coaching process that was tied to the culture and considered by senior leadership as one of the most significant drivers of organizational change.

Successfully designed and implemented a service program for hotel front desk employees that increased service scores from 75% to 90% in a one year period. Implemented the program at all 6 facilities.

Developed and implemented a new curricula for all hotel properties and successfully opened new St. Charles, MO hotel facility

PANERA: St. Louis, MO 9/2004-2/2006

Director of Franchise Learning

Assessed the learning and development environment enterprise wide and manage an appropriate strategy and implementation process. Assisted in the development of change initiatives, collaborated with other departments to influence alignment of talent systems and processes for both company and franchise locations. Led a team of 8 trainers that covered 70% of the company’s restaurant locations.

Projects & Accomplishments:

Improved training certification scores from 70% to 85%.

Reduced overall company food cost by 2% during a 3-month period.

Helped 9 of the largest franchise operators improve their financial and operational goals in a 9-month period. Increased revenues by an average of 9% and income by 12%

Decreased 90-day turnover of the Manager in Training program (MIT) a full 40% to 28%.

Redesigned the training certification process for stronger alignment with company business objectives. This improved operations visits scores by 13%

Designed and implemented a train the trainer for Franchisees. Franchise feedback and support for program was overwhelming and positive for the system.

CHECKERS DRIVE-IN RESTAURANT: Tampa, FL 8/2003-2/2004

Director of Learning & Performance

Planned, launched and monitored long and short-term learning initiatives that are aligned with the organizational objectives. Led the design and development of restaurant management and leadership curricula. Designed and established benchmarks that measure the impact and effectiveness of learning and development programs on business performance, and created corresponding enhancement plans.

Projects & Accomplishments:

Increased food service safety scores by 30% over a 3-month period.

Reduced sexual harassment claims by 25%.

Reduced employee turnover by 15% in a four month period.

Enhanced service times by 25% and improved customer satisfaction survey results from 72% to 78%.

MCDONALDS CORPORATION: Oakbrook/ Illinois 1/1989-6/2003

Director Learning and Development – Boston Market, Golden, CO (2001-2003)

Led organizational capability assessment and the analysis of learning and development needs at organizational, department and individual levels. Within the L&D Architecture, developed a career-based curriculum, customizable to all employees at all levels with Boston Market’s core competencies. Leveraged the new e-learning strategy. Communicated evaluation outcomes to senior leadership, making recommendations for ongoing improvement where appropriate.

Projects & Accomplishments:

Initiated a 360 feedback process which improved leadership performance and employee morale.

Raised learner evaluation scores from 3.75 to 5.0 in a 6 month period.

Conducted a level 5 evaluation on time management workshop, ROI 1207 %.

Developed and implemented a new restaurant management curriculum.

Delivered a Time Management workshop to all managers and leaders, conducted a level 5 (ROI), $1207% return on investment.

Master Trainer – Oakbrook, IL (1998-2001)

Meticulously managed overall training operations for over 6K employees from 120 countries speaking 26 languages while leading 15 professors. Made schedules and plans for training sessions while ensuring uninterrupted execution of the same as well as planned the training budget. Evaluated the performance of the trainees post-training and monitored progress. Provided feedback to senior management of program outcomes and areas of improvement.

Projects & Accomplishments:

Led a team of 15 that designed & delivered a global curriculum. Completed 6 months ahead of schedule and saved $400K. Curricula was delivered to 122 countries in 26 languages

Improved instructor led effectiveness scores from 4.0 to 4.75/5.0 in a 5 month period.

Developed and implemented a competency based curricula for McDonalds globally.

Honored as First Master Trainer in the history of the organization.

Assisted in opening two International McDonald’s Corporate Universities.

Led a team 12 to redesign the company’s O&T (operations/training) manual. 15 month project, $2M budget. Considered by Franchisees to be one of the best tools ever developed by McDonald’s corporation

EDUCATION & TRAINING

Master of Business Administration at Cardean University, Deerfield, Illinois (Incomplete)

Bachelor of Arts (Business) at University of Western Ontario, London, Ontario, Canada (Incomplete)

TRAININGS & CERTIFICATIONS

7 Habits of Highly Effective People Focus (Time Management)

Conflict Management Diversity-Harassment

360-Degree Profiler Coach

Certified in Situational Leadership (Dr. Paul Hersey) F Total Quality Management (TQM)

Developing a Global Mindset Managing the Changing Workforce

7 Habits Focus (Time Management

Zodiac (finance) Impact 5(leadership)

PROFESSIONAL MEMBERSHIPS

ASTD (American Society for Training and Development) - National and Local member (President Elect)

Toastmasters International (Certified Toastmaster/Silver level)

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