Office Staff Specialist
Resume:
Gladys N. Redd
***********@*****.***
**** ****** ***. #** ********, Georgia 31406
SUMMARY OF SKILLS:
Microsoft office proficient 10 key adding machine Type (30 wpm) Dictaphone
EDUCATION:
01/2012-present Point University, Atlanta, Georgia
A.A. Christian Ministries, Dean’s List/Honor Student
10/1991-01/1993 Massey Business College, Atlanta Georgia
Secretarial/Word Processing, Dean’s List/Honor Student
EMPLOYMENT HISTORY:
08/2013-04/2014
Financial Aid Representative, Point University, East Point GA
Provides assistance and direction to; students, parents, faculty and lenders via phone, fax, email, and walk-ins regarding inquiries of policies, procedures, and compliance
Verify student information, and validate the accuracy of the FAFSA, FERPA, and GTEG/HOPE Scholarship applications, Tax Return Transcripts, Citizenship
Entrance Counseling, and Master Promissory Note, maintain files, track all financial aid documents
Uses financial aid systems such as GAcollege411; CampusVue
07/2012-07/2013
Work @ Home Customer Service Representative, AT&T/Call Center Agent, Sykes Home/Alpine Access, USA
Servicing inbound calls involving billing inquires, account or product inquires, and service orders
Trouble-shoot technical problems
12/1996-09/1999
Legal Office Assistant/Receptionist, Nelson Mullins Riley & Scarborough, Atlanta, Georgia
Responsible for assisting legal secretaries with dated time entry
Handled administrative support for the Office Manager
Responsible for writing and printing checks and distribution
06/1994-12/1996
Legal Receptionist, Arnall, Golden & Gregory, Atlanta, Georgia
Responsible for greeting clients on a daily basis, answering and directing all calls
Assisting the Director of Clients services and the Accounts Receivable Manager
Provided assistance with administrative overflow, i.e. labels, mass mailings
COMMUNITY SERVICE: Church of the Harvest International Helps Committee Hapeville Senior Center Volunteer/Reading
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