Project Manager Management

Billie Garcia

*** ******* ****** ****, ***** Vedra, Florida 32081

Cell: 423-***-**** ******.**********@*****.***

Possess diversified background in clinical, financial and technical areas as well as solid managerial experience. Well-organized, results oriented individual with proven ability to implement standards, procedures and processes that improve business functionality. Solid management skills, capable of leading and motivating individuals to maximize levels of productivity, while forming cohesive team environments. Exceptional communicator, focused on building strong relationships.

Education

East Tennessee State University, Johnson City, TN – Master of Professional Studies, Spring 2011

Walden University, Baltimore, MD – Pursuing Doctorate of Education

Project Management Institute - Pursuing Project Management Professional Certification

Tennessee Technological University, Cookeville, TN - Bachelor of Science, Winter 1984

Professional Experience

Baptist Health System, Jacksonville, FL September 2014 – Present

Lead Clinical Project Manager – Information Technology Department

Baptist Health System is a not-for-profit organization owned by the community. It includes six hospitals and over 200 primary care and specialty physician offices. With hundreds of projects on the roadmap for the next few years, the project managers are tasked with leading these initiatives and providing strong support systems in place for the operational support team.

Team Lead Project Manager for complex, multi-disciplinary clinical and infrastructure projects. Responsible for leading the newly-formed Project Management Office toward the goals established to solidify the processes and methodologies adopted by the office.

Current projects include:

• Migration from Cerner Classic to Millennium – Software upgrade, hardware assessment, interface design coordination.

• Physician Advancement Project – Governance, Documentation, Voice-recognition, Cerner Playbooks, Cerner Dynamic Documentation, and PowerNotes

• Censitrac Implementation – Project deployment of an automated tracking system for surgical instruments and equipment.

Provisions Group, Franklin, TN June 2012 – May 2014

Project Manager – Information Technology Department at Health Management System/Community Health System

Project Manager responsible for creating the budget, project plan, charter, as well as managing the issues and communications for the projects on a daily basis. Oversee the testing and training for the pilot site as well as the mass rollouts to the all facilities. Report project status to the home office either in person or through reports. Projects include:

• Meaningful Use Stage 2 Medication Reconciliation – A 63-hospital implementation of the Patient Keeper Medication Reconciliation software interfacing to the Pulse and MedHost applications through Rhapsody interface engine. Prepared GAP analysis for project following CMS requirements for reporting data. Responsible for the management of hardware and software upgrades required for this project at each facility as well as the training delivered to all physicians and nurses.

• Meaningful Use Stage 2 Medication Administration – A 110-hospital implementation of the PatientSafe Solutions application for Medication Administration and collaboration between caregivers. Prepared Gap analysis for project following CMS requirements for reporting data. Responsible for the management of hardware upgrades required at many sites including a wireless network refresh. Responsible for training delivered to all nursing staff.

• Meaningful Use Stage 2 requirement of Logical Observation Identifiers Names and Codes (LOINC) – A 63-hospital implementation of the SoftLab application upgrade to assign LOINC codes to every lab test at each facility. Prepared GAP analysis for project following CMS requirements for reporting data. Responsible for managing the hardware and software upgrades required for the projects as well as the training delivered to all lab managers, lab analysts and LIS managers.

• Acquisition Team – Served as a member of the team assigned to bring the five Integris hospitals in Oklahoma into the Health Management System Information Technology group. Prepared SWOT and gap analysis for each of the five facilities in relation to their Clinical applications as well as CMS reporting requirements. Worked as a liaison between the hospitals and the HMA Home Office to replace/upgrade/sunset applications as needed. Responsible for assisting the hospitals as they adapted to the HMA processes and oversee training on the systems replaced.

Williamson Medical Center, Franklin, TN November 2010 – March 2012

Manager of Project Management Office and Operations/Service Desk - Information Technology Department

Williamson Medical Center, a 185-bed hospital fully accredited by The Joint Commission, provides comprehensive inpatient and outpatient care including emergency services, with credentialed physicians in 53 specialties and sub-specialties. With over 1400 employees, the community-focused hospital offers a wide range of wellness services, screenings and classes.

PMO Manager – Established the Project Management Office with proven PMO Methodology – policies/procedures, processes, guidelines, templates, tools, issue management, decision management, statement of work, and project charters. Currently responsible for leading the implementation of Meditech 6.0 scheduled to go-live June 1, 2012. Meditech 6.0 includes 32 Clinical and Financial modules along with over 30 third-party applications required for the new system. Responsible for successfully hiring, training, and mentoring three project managers. Implemented a portfolio management system, Eclipse, and assisted in developing the WMC Information Technology Steering Committee and Physician Electronic Medical Record Committee. Ensure successful achievement of milestones and successful delivery of projects/program objectives within budget, time, and customer satisfaction. Develop status reports and presentations as needed for hospital administration. Serve as a team member in the development of project marketing and training programs for major project roll-outs.

Operations Manager – Responsible for Operations team and Service Desk which provided technical support for the hospital employees, associated physician offices and vendors using ITIL standards. Coverage consisted of twenty-one hour coverage five days per week utilizing nine direct-report employees. Responsible for the customization of Service Desk software, iET, including service level agreements, technical support, customer satisfaction, and metrics to monitor the support initiative. Developed training program and Frequently Asked Questions documentation on the SharePoint intranet site for hospital computer users. Proposed, established, and implemented IT Operational policies and procedures.

Accomplishments:

• Led the implementation of Meditech 6.0 from the Magic 5.2 platform. This Meditech 6.0 project consisted of 32 modules. Leading the PMO in the upgrade/implementation of over 30 third party applications required by the 6.0 implementation including Dr. First, Accu-Reg, Allscripts, Microsoft Outlook, FormFast, Forward Advantage Find-It, Communication Director, Valco Image Move, Iatric’s MobiLab, Telcor, Security Audit Management, Passport, Single Sign-On, ED Bedside Registration, Krames Patient Education, Meditech Pocket PC, Summit Interfaces, Computrition, Asset Tracking, Environmental Monitoring, GE Centricity, Interqual, LifeNet, ESO Systems, Embla Sleep Lab, SSI, GE Intensive Care Monitoring System, and various other systems.

• Established the Project Management Office (PMO) including the implementation of a solid methodology with complete policies, procedures, governance, templates, and portfolio management.

• Successfully implemented over 75 projects within the first year of the establishment of the PMO. Projects include: API – Time and Attendance system, Data Center Renovation and Expansion, Exchange 2010 – Includes new and upgraded Microsoft products, Obstetrics Unit Expansion, Marketware – Customer Relationship Management Software, Pyramis – EKG software, Provation – Computerized Physician Order Sets for CPOE, ESO Solutions – Emergency management software, Eclipse – Project portfolio management software, Avigilon – Security camera management software, Cisco Wireless Network Implementation, Pyxis – Pharmacy and Anesthesia systems, Craneware Bill Analyzer, LBMC Intrusion Detection, SafePlace – Newborn security software, Lobby Track – Visitor Control System.

• Trained and mentored hospital leadership staff in methodology and encouraged best practice in project management and project planning.

East Tennessee State University, Johnson City, TN August 2009 – November 2010

Curriculum Design Manager – Rural Domestic Preparedness Consortium

Responsible for managing and developing the training curriculum for the US Department of Homeland Security Rural Domestic Preparedness Consortium program. Delivered and coordinated training coursed to end-users including First Responders and Healthcare Professionals. Developed and administered surveys, coordinated focus groups, and conducted other research for training needs assessments. Worked with the ETSU Institutional Review Board to submit documentation and gain approval for Continuing Educations Credits for ETSU designed DHS courses. Led the effort with Lectora software installation to convert instructor-led training courses to on-line training courses. Worked with Portal software and trained staff to manage courses and communicate with consortium partners using this system.

Accomplishments:

• Successfully completed the creation and development of two Federal Emergency Management Association programs – First Responder course and Medical First Responder course.

• Delivered courses to audiences in Tennessee, Virginia, North Carolina, and Indiana.

Wellmont Health System, Kingsport, TN March 1990 – August 2009

Project Manager - Information Services Department

Wellmont Health System consists of eight medical centers and ten additional support facilities all certified by The Joint Commission. Led by the flagship hospitals of Bristol Regional Medical Center and Holston Valley Medical Center, the system consists of a total of 1251 beds, houses a Level I trauma center, a digital cardiac catheterization lab, a primary stroke center, da Vinci CyberKnife, and other inpatient and outpatient services.

Project Management – Responsible for planning, executing, and closing Information Services projects to include creating clear and attainable project objectives, managing the constraints of the project, and maintaining the team interactions to accomplish the project goals. Concentrating on McKesson Horizon applications along with the third party applications required for the total software platform.

Physician Liaison – Work closely with physicians in regard to improving the overall care and safety of patients through effective use of the computer systems.

Clinical Application Analyst 2 – Successfully completed many application installations, implementations, training and support.

Computer Training Manager - Created and managed employee computer training, training applications, and user support. Led a team of six instructors to deliver computer training for McKesson products, Microsoft Office applications, and customer service.

Intranet Administrator – Built, managed, and maintained the WHS intranet website, policy and procedure modules, regulatory requirements, quality assurance, and training.

Application Analyst – Successfully completed many application installations, implementations, training and support of Clinical and Business applications as well as support training and the intranet. SQL certified through McKesson. Established an SQL library and assisted in training other writers from non-IT departments.

Accomplishments:

• Project Manager for Information Services projects successfully implementing: McKesson Horizon Lab/Blood Bank/Mobile Care Phlebotomy/Outreach, Philips TraceMasterVue, Wellnet Sharepoint Upgrade and Policies and Procedure Module Upgrade, McKesson Physician Portal Optimization, Volunteer Parkway Imaging build and implementation, MedQuist’s Ovation Dictation, McKesson’s RelayHealth, IS Policy Review, IS Computer Training Room Relocation.

• Application Analyst for Clinical and Business Applications including: JCAHO Accreditation Manager, Lanier Cquence Transcription, Star Radiology Transcription, Windows Electronic Birth Certificate (WinEBC), MSDS Online, Safety Occurrence Form/Database, GetProof Physician Occupational Health Systoc system for registration and patient care, JA Thomas Case Management software, Environmental Services LinenWeb product for inventory, Case Management’s Extended Care (ECIN) product for patient medical records (cERME/Interqual), Employee training applications – NetLearning, How to Master, and others.

• Designed and implemented employee computer-training programs including on-line web-based as well as instructor led training. Managed and mentored six instructors.

• Implementation of Windows XP and Office XP projects for the health system.

• Implementation of “The Lifetime Customer” customer service program.

• Intranet administrator - design, implementation, training and support.

• Microsoft Certified Trainer.

• Certified KB_SQL Programmer.

• Trained facilitator and preceptor.

• Service Award from BRMC Medical Staff for Outstanding Service to Physicians.

Positions not associated with Healthcare Information Technology. June 1984 - March 1990

Certification and Professional Training

Bailey Computing Technologies, Inc., Gray, TN - Microsoft Trainer Certification

Northeast Community College, Blountville, TN - Facilitator and Preceptor Certification

McKesson Healthcare Corporation, Atlanta, GA - KB_SQL Programmer Certification

Professional Management Services, Dallas, TX - Lifetime Customer Trainer Certification

Professional Affiliations

Project Management Institute (PMI)

Phi Kappa Phi Honor Society – ETSU Chapter

Golden Key International Honour Society – ETSU Chapter

Metropolitan Who’s Who Among Female Professionals

Community Involvement/Civic Affiliations

East Tennessee Volunteer Organizations Active in Disaster (VOAD) – Active since 2009.

Northeast Tennessee Mountain Empire Public Health Emergency Coordinating Council (MEPHECC) – Active since 2009.

Remote Area Medical Volunteer Corps (RAM) – Active since 2009.

Nashville Tennessee Regional PMI Chapter – Active since 2010.

Northeast Tennessee Regional PMI Chapter – Active since 2007.

Parent Teacher Association – Active since 1994. Positions held include State Third Vice-President, Local Unit President, Council President, Region Director, Region Assistant Director, State Public Relations Chair, Parliamentarian, Vice President, Membership Chair, Programs Chair, Drug Alliance Chair, State Education Committee, and State Legislative Committee.

Bristol Tennessee School System Facility Committee Member – Active since 2005. Responsible for evaluating current school facilities and making recommendations for facility improvements and additions.

YWCA Board – Active since 2000. Positions held include Vice President and Special Events Coordinator.

Iota Mu Service Sorority – Active since 1998. Positions held include President, Bristol Council Representative, and Bristol Council Treasurer.

National League of Junior Cotillion – Active since 1996. Positions held include Board Member and Bristol Coordinator.

Weed and Seed Community Organization – Active 1999-2001. Positions held include Community Leader and Steering Committee Member.

References Available Upon Request

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