Service Manager
Resume:
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
AMANDA AMANDA AMANDA AMANDA MOSIÈR MOSIÈR MOSIÈR MOSIÈR
*** *. *********, ****** *****, MO 65770
Cell: 417-***-****
*********@*****.***
Professional Server highly effective at anticipating and accommodating customer
needs. Friendly, punctual and enthusiastic team player. Customer-oriented server with
excellent interpersonal and communication skills. Food and beverage expert. Recently
licensed in preparation and sale of alcoholic beverages, bar procedures and liquor
laws. Focused Server successful at multi-tasking and delivering prompt and friendly
service to all customers. Maintains a positive attitude and a great sense of humor
during peak hours. Restaurant Server with over 10 years in the food and beverage
industry. Fine dining expert and cheese connoisseur with extensive wine knowledge.
Organized and efficient server
ServSafe certification
Quick problem solver
Thrives in fast-paced environment
Committed team player
Flexible schedule capability
Cash handling expert
Liquor and smoking laws familiarity
Up-selling capability
High energy
Bar terminology
Guest relations professional
Courteous, professional demeanor
Lifts and carries up to 50 lbs
CPR certification
Committed team player
Hostess/Bus Girl April 2006 to November 2008
LoneStar Steakhouse and Saloon - Springfield, MO
Routinely supported other areas of the restaurant as requested, including
answering telephones and completing financial transactions for other staff.
Set dining tables according to type of event and service standards.
Immediately reported accidents, injuries or unsafe work conditions to manager.
Demonstrated genuine hospitality while greeting and establishing rapport with
guests.
Server March 2008 to May 2012
Carlos Of Kelly's - Springfield, MO
Consistently provided professional, friendly and engaging service.
Followed all safety and sanitation policies when handling food and beverage to
uphold proper health standards.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Addressed diner complaints with kitchen staff and served replacement menu
items promptly.
Precisely described menu items and special offerings and appropriately identified
wine pairings.
Maintained clean dining room, lobby and service areas at all times.
Server/Salad Bar tender/Bakery/Register March 2012 to May 2013
Golden Corral - Springfield, MO
Inspected, pulled and stacked cleaned items and sent soiled items back for
re-scrubbing and re-washing.
Routinely removed trash and debris from restaurant.
Effectively listened to, understood and clarified guest concerns and issues.
Continually monitored dining rooms for seating availability, service, safety and
well-being of guests.
Moved and arranged tables, chairs and place settings and organized seating for
groups with special needs.
Delivered quality service by providing a warm and welcoming environment.
Received frequent customer compliments for going above and beyond normal
duties.
Restocked the salad bar and buffet, refilled condiments, organized pantry area
and swept and mopped floors.
Proactively prepared for large parties and reservations, anticipating planning and
staffing needs.
Consistently provided professional, friendly and engaging service.
Manager November 2013 to May 2014
Whole Hog Cafe BBQ - Springfield, MO
Consistently provided professional, friendly and engaging service.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Routinely supported other areas of the restaurant as requested, including
answering telephones and completing financial transactions for other staff.
Addressed diner complaints with kitchen staff and served replacement menu
items promptly.
Quickly recorded transactions in MICROS system to deliver prompt service.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Immediately reported accidents, injuries or unsafe work conditions to manager.
Developed and maintained positive working relationships with others to reach
business goals.
Demonstrated genuine hospitality while greeting and establishing rapport with
guests.
Guided guests through menus while demonstrating thorough knowledge of the
food, beverages and ingredients.
Provided friendly and attentive service.
Assisted with the BBQ station, banquet setup and service, patio area service,
dishwashing and packaging food for take-out.
Verified cash drawer against the day's receipts.
Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
Resolved guest complaints quickly and efficiently.
Assertively upsold alcoholic beverages, appetizers and desserts.
Assisted co-workers whenever possible.
Effectively listened to, understood and clarified guest concerns and issues.
Assisted with guest inquiries, take-out orders and restaurant cleanliness.
Assisted in cashiering and Point of Sale (POS) system procedures during busy
hours.
Consistently kept kitchen areas clean and free of debris and water.
EDUCATION
Routinely removed trash and debris from restaurant.
Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
Maintained clean dining room, lobby and service areas at all times.
Server September 2014 to January 2015
Coyotes Adobe Cafe - Springfield, MO
Maintained clean dining room, lobby and service areas at all times.
Folded napkins throughout the day to maintain an adequate supply.
Served beverages, breads and butter and replenished items as necessary.
Stocked and maintained cleanliness of stations.
Quickly set up and cleared tables and stocked all service stations.
Maintained clean and presentable tables with tableware, spotless glassware,
silverware and linens.
Bussed and reset tables and kept dining room and work areas clean.
Assisted with guest inquiries, take-out orders and restaurant cleanliness.
Monitored guest for intoxication and immediately reported concerns to
management.
Continually monitored dining rooms for seating availability, service, safety and
well-being of guests.
Delivered quality service by providing a warm and welcoming environment.
Assertively upsold alcoholic beverages, appetizers and desserts.
Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
Provided friendly and attentive service.
Guided guests through menus while demonstrating thorough knowledge of the
food, beverages and ingredients.
Quickly recorded transactions in MICROS system to deliver prompt service.
Skillfully promoted items on beverage lists and restaurant specials.
Followed all safety and sanitation policies when handling food and beverage to
uphold proper health standards.
server March 2015 to Current
Pasta Express - Springfield, MO
Consistently provided professional, friendly and engaging service.
Followed all safety and sanitation policies when handling food and beverage to
uphold proper health standards.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Routinely supported other areas of the restaurant as requested, including
answering telephones and completing financial transactions for other staff.
Set dining tables according to type of event and service standards.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Developed and maintained positive working relationships with others to reach
business goals.
Demonstrated genuine hospitality while greeting and establishing rapport with
guests.
Guided guests through menus while demonstrating thorough knowledge of the
food, beverages and ingredients.
Provided friendly and attentive service.
Inventoried and restocked items throughout day.
Maintained table settings by removing courses, replacing utensils and refilling
beverages promptly and courteously.
Walnut Grove High 2008
Walnut Grove, MO
High School Diploma:
OTC never finiahed
Springfield, MO
Associate of Applied Science:
Everest Current
Springfield, MO
Medical Assisting Certificate: Medical Assisting
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