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Customer Service Sales Representative

Location:
United States
Posted:
June 21, 2015

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Resume:

PROFESSIONAL PROFILE

Education and business professional with ten+ years experience creating successful business solutions and brand experiences. Includes technical coaching/training businesses and individuals on food and equipment; sustainability; and digital learning designer and teacher both face-to-face and remotely. Operating in complex start-ups with entrepreneurial spirit and an eye for high level of customer service plus financial success. Awarded MBA in Sustainable Business and Certificate in ELearning Design and Development.

Professional Strengths and Skills:

Online and Face-to-Face Education Program Administration, Change Management, Stakeholder Success, Instructional Design, Communications, Network Builder, Presentation/Writing/Teaching Skills,

Team Collaboration, 21st Century Learning Experiences, LMS Expert, MS Office Skills.

INTERNATIONAL SOCIETY OF SUSTAINABILITY PROFESSIONALS

Education Program Management 04/2010–01/2015

Program Management: Creation of comprehensive education program and calendar of events.

Increased: Certificate course enrollment fivefold from 2010 to 2015.

User Support: Coached instructors with online learning success. Provided information and advice regarding online education program content, trained on technical platforms, and 21st century learning skills.

Trained instructors: How to successfully transition curriculum to Moodle LMS.

Communication: Virtual team skills with staff, SMEs, members, and program participants.

Customer Service: First point of contact for inquiries and issues with the education program.

Assessed and evaluated learning program: Continually improved program and technology.

Marketing: Engaged members via targeted email newsletters, electronic postings on website, webinar presentations, and social media.

EDUCATION

E-Learning Design and Development Certificate, University of Washington • Seattle, WA

MBA, Sustainable Business, Bainbridge Graduate Institute at Pinchot University • Seattle, WA

BS, Nutritional Sciences and Foods, University of Washington • Seattle, WA

PMP Certification Course & Exam Pending (PMI-Project Management Institute)

PROFESSIONAL AFFILIATIONS and VOLUNTEER ACTIVITIES

More than 20 years of project planning and membership with professional and community organizations such as:

Association for Talent Development, national and local member

Pacific Northwest Organizational Development Network, Local Chapter Program Committee

International Society of Sustainability Professionals, Lifetime Membership, Certification Committee

U.S. Green Chamber of Commerce, National Education Committee



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