Medical Assistant Customer Service

Nicole Cox

Medical Assistant

***** ******* ****** ****** ******, CA 92557

Cell: 310-***-**** – **********@***.***

PERSONAL SUMMARY: Hardworking and responsible Medical Assistant who is interested in people and has

a strong desire to care for the sick and injured. Display emotional maturity, while maintaining a high degree of

integrity, and promote a positive work environment by setting an example. Committed to coming up with value

adding solutions that will help physicians to deliver high quality, cost effective healthcare system. An effective team

player who contributes valuable ideas and feedback to senior managers and team members, someone who can be

counted on to meet all commitments.

Objective:

Utilizing my expertise to attain the uppermost level of patient care, while developing my skills to help grow the

company & maximizing the efficiency of the facility as a medical assistant.

Area of Expertise

BLS & CPR Certified Scheduling Appointments

Advanced computer skill; MS Medical Insurance Verification

Office/Outlook/Word/Excel Writing Correspondence

In-depth Knowledge of medical terminology Records maintenance

Familiar with ICD-9 and CPT Coding EHR Health records input

Key Skill

Vital Signs Drug Screening

Phlebotomy Techniques Patient education

Injection administration Urinalysis

Medical Rotation EKG

Personal Skills

Effective Communication

Customer Service

Self-communication

Competency

Self-motivations

Adaptable

Attentive Learner

Team Player

Positive Cheerful Attitude

Continual Improvement

Humility

Volunteer Experience:

Kaiser Permanente January 2014 - Present

Client Services

Offer Comfort and aid to people in need

Inventory specialist on all hospital materials

Provide service to my community

Gain experience in a health care setting

Life Stream March 2015 - Present

Coordinate a blood drive

Register donors at a blood drive

Assist with office and clerical work at a donor center

Serve refreshments to all blood donors

Nicole Cox

Medical Assistant

23404 Hemlock Avenue Moreno Valley, CA 92557

Cell: 310-***-**** – **********@***.***

Profession Experience:

FedEx Office July 2012 – Present

Adhere to all safety housekeeping policies and procedures. Consistently deliver a positive customer experience to all

customers, utilizing consultative skills to anticipate customers’ needs, suggest alternatives and provide solutions.

Customer Service focused team member that is knowledgeable in all areas of the business centers, including

printing, signs & graphic, and shipping. Responsible for taking orders, coordinating activates in the center,

providing pricing and product information; recommending appropriate FedEx Office products and services. Operate

and maintain a wide variety of equipment, stock

Materials, manage the production queue and output, manage complex projects, manage retail supply, and complete

assigned tasks based on priority.

Vista Medical Group May 2015 – Present

Obtains patient’s weight, height and vital signs records the chief complaint as stated by the patient.

Prepares exam rooms or procedure rooms for the provider. Assists provider as needed during the patient

exam or procedure, Administers medications per FHC policy and procedure. At the direction of the

provider or following a written provider order, obtains educational materials for the patient. Calls in or fax

in prescriptions, following written provider orders. Fills out laboratory and diagnostic testing requests and

makes patient appointments following written Provider orders. Documents in the medical record

according to FHC policy and procedure.

Riverside County IHSS January 2014 – Present

Assist the assigned client with multiple different needs such as bathing, dressing, cooking, feeding, cleaning, and

taking clients to the doctors’ visits and personal outings.

Alta Home Health Care January 2013 – July 2014

Support Patients by providing housekeeping and laundry services; shopping for food and other house hold

requirements; preparing and serving meals and snacks; running errands.

Starbucks Coffee Company September 2011 – July 2012

Delivered Excellent Customer Service at all times, served and presented hot non-alcoholic beverages quickly an

efficiently while meeting our standards. Assisted in keeping front house and toilets clean and tidy every thirty

minutes. At all times kept up to date with current promotions and new products. Spoke to customer to ensure they

were satisfied with their services and meals. Maintained personal knowledge by completing in house training and

workbooks also adhered to company policies and procedures and licensing law.

Education:

Summit College

Medical Assistant Certificate (June 2015)

Riverside High School of Education

High School Diploma

Contact this candidate