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Engineer Customer Service

Location:
United States
Salary:
60000
Posted:
June 20, 2015

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Resume:

SPENCER M. CHRIEST

***** **** ****** ** #***

425-***-**** (Cell)

E-Mail: acqb3k@r.postjobfree.com

Insight Global

October 2014 – February 2015 - Software Test Engineer

Installing daily builds and conducting daily BVT

Reporting on department’s weekly hardware inventory

Conducting weekly calibration tests on devices

Testing applications and devices

Writing and executing test cases

Reporting bugs

Verifying bug fixes

Tek Systems

May 2014 – August 2014 - Software Test Engineer

Testing multiple applications on, iPhone, iPad and Windows Phones

Writing test plans

Participating in daily scrum meetings

Participating in defect triage meetings

Writing and executing test cases

Reporting bugs

Verifying bug fixes

Blue Rooster (Contract through Quardev) – Seattle,

November 2013 – January 2014 - Software Test Engineer

Testing on SharePoint web apps

Participating in daily scrum meetings

Writing test plans

Conducting triage meetings

Testing multiple applications on, iPhone, iPad and Windows Phones

Writing and executing test cases

Reporting bugs

Verifying bug fixes

AT&T (Contract through Pinnacle1) – Bothell, WA

October 2012 – May 2013 - Software Test Engineer

Installing apps and testing on mobile devices and web apps

Testing multiple applications on Android phones and tablets, iPhone3GS, iPhone4, iPhone 5, iPad Mini, iPad1, iPad2, iPad3, Blackberry and Java Phones

Taking logs with Android SDK

Installing mobile apps with Sideload Wonder Machine

Writing and executing test cases

Reporting bugs

Regressing bug fixes

LiveAreaLabs (Contract through The RAMP Group) – Seattle, WA

July 2012 – October 2012 - Software Test Engineer

Testing applications on Android phones, iPhone3GS, iPhone4, iPad1, & iPad2

eCommerce web testing

Writing and executing test cases

Reporting bugs

Participating in daily scrum meetings

Cypress Consulting (1099 Contractor) – Seattle, WA

January 2012 – May 2012 - Software Test Engineer

Testing applications on Android phones, iPhone3GS, iPhone4

Testing web apps

Writing and executing test cases

Reporting bugs

Participating in daily scrum meetings

Reviewing Functional and Technical specification documents

SEIU Healthcare Training Partnership – Tukwila, WA

September 2011 – January 2012 - Software Test Engineer

Writing test plans and test cases

Testing the eCommerce web site

Executing test cases and reporting bugs

Leading triage meetings

Testing the web portal and eLearning courses

Creating summary reports

Testing the e-commerce functionality on the web portal

Validating the good credit card numbers resulted in successful purchases and that bad numbers failed

Verifying that students were charged the correct amount for classes and that the totals were correct

Verifying that students were credited the right amount to right card for cancelled classes

AT&T – Contract through Pinnacle1 – Bothell, WA

September 2010 to August 2011 – Software Test Engineer

Planning and coordinating workload for the offshore team

Testing the eCommerce web site

Tracking progress and QA metrics for monthly releases

Updating the QA Wiki with planned QA activities for releases

Coordinating release day activities and reporting status for QA

Verifying that purchases on the e-commerce websites were for the correct amounts and that good credit card numbers resulted in successful purchases and that bad numbers were not accepted

Milliman Care Guidelines – Seattle, WA

May 2006 to July 2010 – Software Test Engineer

Writing test plans, test summary documents and creating test cases

Validating HTML content against Database

Validating XML tags and logging bugs against the errors

Reviewing specification and requirements

Testing Computer Based Training Modules

Leading triage meetings

Entering requirements, writing test cases and logging defects in Mercury Quality Center

Reviewing users’ guides and release notes

Participating in User Acceptance Testing

Generating requirements coverage and test execution reports

Executing tests on web applications, client server applications, hand held devices and Intranet

Premera Blue Cross – Mountlake Terrace, WA

June 2004 to May 2006 – Software Test Engineer

Writing test plans and test cases

Participating in specification and requirements reviews

Testing Premera’s core Sales Marketing and Rating (SMART) tool, a custom browser-based application served via Citrix

Performing build verification tests

Performing regression testing

Writing defect reports and verifying defect resolution

Setting up test data for the Integration Testing team and participating in User Acceptance Testing

SAFECO Insurance – Redmond, WA

May 2002 to April 2004 – Marketing Coordinator

Monitoring and prioritizing work in an order management database

Supporting Internal Wholesalers with Corporate Plans proposals

Providing technical support to agents on Safeco web tools

Answering broker and agent questions and providing life and small group quotes

Providing customer service to agents, Internal Wholesalers and other internal customers

Hall-Kinion for PhyCom – Kirkland, WA

April 2001 to July 2001 – Software Test Engineer

Writing test plans and test cases

Testing Phycom applications and reporting defects

Performing build verification tests

Performing regression testing

Saltmine

June 1999 to April 2001 – Software Test Engineer

Writing test plans and test cases

Testing Computer Based Training Modules (CBT)

Testing stored procedures in SQL

Testing Web-based software and client applications for functionality, compatibility and usability

Stress testing and load testing websites

Regression testing, verifying and confirming fixes

Verifying that checkouts and purchases were successful and correct for e-commerce websites and that bad credit cards purchases failed

Writing summary reports to detail test coverage, findings and accomplishments

Writing accurate bug reports in defect tracking system

Volt Services Group for Overlake Hospital

December 1998 to January 1999 – Marketing Representative

Writing press releases

Writing articles for hospital newsletters

Designing and publishing newsletters

Answering phones and routing calls for the PR manager

Published Articles

“Supply Chain Considerations of the Windows 95 Launch” – Supply Chain Management Review, 1996

COMPUTER SKILLS

SQL Server

Bugzilla

Excel

TestTrack

Access

HP Quality Center

PowerPoint

Onyx Employee Portal

Team Foundation Server

Outlook

Visio

Jira

Fogbugz

SharePoint

EDUCATION & TRAINING

University of Washington, Bothell 2002 to 2004

Liberal Arts, International Studies Not completed yet

James Bach Exploratory Testing Seminar June 2000

A+ Certification Jan. 2000 to April 2000

Software Testing Certificate – Shoreline CC Feb. 1999 to April 1999

100 + Credits – Shoreline Community College



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